asterisk users - Apr 2006 - Need some help on queues with agents(SIP members) with multiple phones.

Hi.

We have people with two or more sip phones. One wireless and one wired.

So this is the case:
Person A with two phones wants to have a queue for his incoming calls.
So when he answers one of the two phones, the other phone should not
ring. But when he isn't talking in any of the phones, they both should
ring. 

Does that make any sense? 

This what I have for people with only one Sip-phone:

Customer calls in. 
Dials SIP Phone. 
If answered. OK. 
Else If BUSY go to queue.
Else go to voicemail.

How would I manage this for the situation described above? 
Dialplan examples would be appreciated. 

Regards,
Arne Morten Johansen

Hello,

I would like to intercept each incoming call and with an awk script, 
search the internal phone number ask.
For example:
I have a text database as this:
External phone   Internal Phone
12345678             10
45874521             11
32544884             12

When the client 45874521 call, Asterisk must routed the incoming call to 
the internal phone 11
I have an awk script able to find the good internal phone, but i don't 
know how to interface it with Asterisk. I thought that AGI is the best 
way. Is it?

Best regards,

-- 
Olivier Saulnier
STEGANUX
35 Quai Louis Blanc
03100 Montlu?on
T: 04.70.02.80.55
F: 04.70.02.80.57
http://www.steganux.com

Why don't you do something like this:

exten => 12345678,1,Dial(10)
exten => 45874521,1,Dial(11)
exten => 32544884,1,Dial(12)

replace Dial(10) and so on with apppriate extension.


Thanks,



--
You don't have any choice, you already made it before you came here.

> -----Original Message-----
> From: steganux@steganux.com
> Sent: Wed, 26 Apr 2006 08:47:03 +0200
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] AGI and incoming call
> 
> Hello,
> 
> I would like to intercept each incoming call and with an awk script,
> search the internal phone number ask.
> For example:
> I have a text database as this:
> External phone   Internal Phone
> 12345678             10
> 45874521             11
> 32544884             12
> 
> When the client 45874521 call, Asterisk must routed the incoming call to
> the internal phone 11
> I have an awk script able to find the good internal phone, but i don't
> know how to interface it with Asterisk. I thought that AGI is the best
> way. Is it?
> 
> Best regards,
> 
> --
> Olivier Saulnier
> STEGANUX
> 35 Quai Louis Blanc
> 03100 Montlu?on
> T: 04.70.02.80.55
> F: 04.70.02.80.57
> http://www.steganux.com
> 
> _______________________________________________
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