All, I am experiencing an issue where if an agent is logged into the queue, but has their client closed. It appears that when the queue calls the agent, it goes through the macro I have setup for that user and will dump them to voicemail if unavailable. This pulls the call out of the queue, which is not what I would like to happen. I am wondering if this is the expected behavior and I should rewrite my macro to handle checking if an agent is logged into the queue, or if there is a way to realize when a call comes from the Queue() application to not dump to voicemail and just ring the agent. My ideal setup would be agents can log into a queue. If a call comes from the Queue() application it get's passed around via round robin (or whatever I have configured). If the call does not get passed from Queue() (a "normal" call), then proceed to the user's macro and go to voicemail, etc.. Please let me know if you have questions about my setup. Thanks, Kyle Sexton -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060417/c8befb54/attachment.htm
How do you use the agents? Callback or on-hook? If callback you can direct the calls to another context that doesn't have the fail over to voicemail. --johann Kyle Sexton wrote:> All, > > I am experiencing an issue where if an agent is logged into the queue, > but has their client closed. It appears that when the queue calls the > agent, it goes through the macro I have setup for that user and will > dump them to voicemail if unavailable. This pulls the call out of the > queue, which is not what I would like to happen. I am wondering if this > is the expected behavior and I should rewrite my macro to handle > checking if an agent is logged into the queue, or if there is a way to > realize when a call comes from the Queue() application to not dump to > voicemail and just ring the agent. > > My ideal setup would be agents can log into a queue. If a call comes > from the Queue() application it get's passed around via round robin (or > whatever I have configured). If the call does not get passed from > Queue() (a "normal" call), then proceed to the user's macro and go to > voicemail, etc.. > > Please let me know if you have questions about my setup. > > Thanks, > Kyle Sexton > > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users