asterisk users - May 2011 - Queues.conf Language Agents

Hello folks,

I have a litle problem here, i did not run into this problem yet, but it
will be in the future!

Let think!

I have 8 agents, 2 of them speak english and Portuguese.

Now i have many clients most of them speaking english... And we send all
users to the queue app. Now lets thinks all Agents are ocupied, and have 6
other english speakers at waiting line end now one portuguese speaker gets
into to the line, is there an way that he "cut" the line and only be
waiting
for those two agents?

Did i was clear? Sorry but as you can see english is not my first language!

Thanks to all!
[]'sf.rique
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110517/a8771034/attachment.htm>

Hi,

 

You would have to setup two queues, one ?English? and one ?portuguese?.  All
agents are in the English queue, but only 2 are also in the Portuguese
queue.  Give the Portuguese queue a higher Weight value and voil? (I think)

 

Mike

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Henrique
Fernandes
Sent: Tuesday, May 17, 2011 6:26 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Queues.conf Language Agents

 

Hello folks,

I have a litle problem here, i did not run into this problem yet, but it
will be in the future!

Let think!

I have 8 agents, 2 of them speak english and Portuguese.

Now i have many clients most of them speaking english... And we send all
users to the queue app. Now lets thinks all Agents are ocupied, and have 6
other english speakers at waiting line end now one portuguese speaker gets
into to the line, is there an way that he "cut" the line and only be
waiting
for those two agents?

Did i was clear? Sorry but as you can see english is not my first language!

Thanks to all!
[]'sf.rique 

-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20110517/3272d4b1/attachment.htm>