asterisk users - Mar 2006 - Agents, queues and Pentalties

List,

I've got 2 queues with 10 agents in both queues. One of the agents is mainly
responsible for queue_1, and the others mainly for queue_2 so i've
defined the following in my queues.conf

[queue_1]
strategy=ringall
member=>Agent/1,2
member=>Agent/2,1
member=>Agent/3,1
member=>Agent/4,1

[queue_2]
strategy=ringall
member=>Agent/1,1
member=>Agent/2,2
member=>Agent/3,2
member=>Agent/4,2

But when a call enters queue_1 or queue_2 it allways rings everyone directly
without checking if Agent1 is available or not. It should distribute the
calls from queue_1 to the other agents only when agent/1 is unavailable and
agent/1 should only get calls from queue_2 when all other agents of
queue_2 are unavailable


Erik Versaevel

In article <44059601.1050809@infopact.nl>, erik@infopact.nl
says...
> But when a call enters queue_1 or queue_2 it allways rings everyone
directly without checking if Agent1 is available or not. It should distribute
the
> calls from queue_1 to the other agents only when agent/1 is unavailable and
agent/1 should only get calls from queue_2 when all other agents of
> queue_2 are unavailable
Ringall does exactly what you said - it rings all. You should use some other
ring strategy.


--
Tomislav Parcina
tparcina#lama.hr