Constantine Filin
2004-Jul-07 18:51 UTC
[Asterisk-Users] RE: What is the difference between queeu members and queue agents
greetings> > I've read a lot on voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls> to each agent as they are free to take a call. > > Members are those calling in and piling up in the queue, waiting for an agent > to answer....hm, then why sprackett.com/asterisk/conf/queues.conf says "agents or members who are listening to more than one queue can differentiated how they should engage the customer". Also the same configuration file list agents as *members* of the queue: member => Agent/01 member => Agent/02>> Gurus, can you please explain this? >> When - for example - should I use "AddQueueMember" application and when >> should I use "AgentLogin" ? > > You add a member when the extension he's calling is busy. An agent does a > login when he's ready to take calls.ok, then what is the difference between command "Queue" and "AddQueueMember" if they both pile up a queue? respectfully Constantine
Steve
2004-Jul-07 20:03 UTC
[Asterisk-Users] Re: What is the difference between queeu members and queue agents
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Wednesday 07 July 2004 09:51 pm, Constantine Filin wrote:> greetings > > > > I've read a lot on voip-info.org/wiki-Asterisk, but I cannot > > > understand what the difference between a queue member and queue agent > > > is. > > > > Agents would be people who's job it is to answer calls. An agent logs > > in=20 indicating that he's now available to take calls. Asterisk then > > sends calls= to each agent as they are free to take a call. > > > > Members are those calling in and piling up in the queue, waiting for an > > agent to answer.Oops! Members are also agents. The same thing... - -- Steve "They that would give up essential liberty for temporary safety deserve neither liberty nor safety." Benjamin Franklin -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (GNU/Linux) iD8DBQFA7LlwljK16xgETzkRAnPXAJ4rE7Kr/W1L5vN6EugUnPre+053ugCdEQI0 9eTMQ8MGcWNFY28Lfw2arDQ=0vSQ -----END PGP SIGNATURE-----