asterisk users - Jul 2004 - RE: What is the difference between queeu members and queue agents

greetings -
 
I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot
understand
what the difference between a queue member and queue agent is. 
 
Gurus, can you please explain this?
 
When - for example - should I use "AddQueueMember" application and
when
should I use "AgentLogin" ?
 
Respectfully
 
Constantine

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On Wednesday 07 July 2004 01:23 pm, Constantine Filin
wrote:
> greetings -
>
> I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot
> understand what the difference between a queue member and queue agent is.
Agents would be people who's job it is to answer calls. An agent logs in 
indicating that he's now available to take calls. Asterisk then sends calls 
to each agent as they are free to take a call.

Members are those calling in and piling up in the queue, waiting for an agent 
to answer.
> Gurus, can you please explain this?
>
> When - for example - should I use "AddQueueMember" application
and when
> should I use "AgentLogin" ?
You add a member when the extension he's calling is busy. An agent does a 
login when he's ready to take calls.
> Respectfully
>
> Constantine
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
- -- 
Steve

"They that would give up essential liberty for temporary safety deserve
neither liberty nor safety."
                                Benjamin Franklin

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.4 (GNU/Linux)

iD8DBQFA7JVUljK16xgETzkRAll1AKCh4p9kF9GjkDgyduANK9/ODXf8ggCeNi1K
XT1bbwgHhMZ6X3FxKmI6U2A=tllz
-----END PGP SIGNATURE-----