asterisk users - Feb 2006 - Asterisk: Agent logs into queue, and there are calls in the queue, but calls don't go to agent.

When an agent logs into a queue using AgentCallBackLogin, he should be ready
to take calls until he logs out right?  For some reason the first time a
customer calls the queue, it rings the agent just fine but after the agent
hangs up the phone and the next caller calls the queue, no more calls will
be transferred to the agent.  He shows as logged in, but the calls wait in
the queue forever and never get sent to the agent.  Ive googled for this but
couldnt find anyone else with this problem.

Ive tried many different ways and nothing seems to work.  Ive been baffled
by this for days. Any Ideas?

I am using Asterisk 1.2.4 on slackware 10.2

Scott
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Thank you john!!
Thanks to you, i found my problem.....the variable wrapuptime is not the
amount of time in milliseconds, its seconds!!  The text i had read
previously was wrong.  So now it no longer waits 5000 seconds to send queue
calls to the agent.....lol
Scott

On 2/13/06, John Bittner <john@simlab.net> wrote:
>
> Hi Scott,
> Do you see asterisk trying to send him calls in the CLI?
> What does your config file look like? What do you have wrapuptime set for?
> Try setting wrapuptime=0.
>
> I had an issue with Cisco phones. When asterisk sent a call with a invalid
> format for callerid it locked up the phone, and the phone would not accept
> anymore calls.
> I would see busy back from the phone in the CLI.
>
> John Bittner
> Simlab.net
>
>
>  ------------------------------
> *From:* asterisk-users-bounces@lists.digium.com [mailto:
> asterisk-users-bounces@lists.digium.com] *On Behalf Of *Scott Hooten
> *Sent:* Monday, February 13, 2006 8:23 PM
> *To:* asterisk-users@lists.digium.com
> *Subject:* [Asterisk-Users] Asterisk: Agent logs into queue,and there are
> calls in the queue, but calls don't go to agent.
>
> When an agent logs into a queue using AgentCallBackLogin, he should be
> ready to take calls until he logs out right?  For some reason the first
time
> a customer calls the queue, it rings the agent just fine but after the
agent
> hangs up the phone and the next caller calls the queue, no more calls will
> be transferred to the agent.  He shows as logged in, but the calls wait in
> the queue forever and never get sent to the agent.  Ive googled for this
but
> couldnt find anyone else with this problem.
>
> Ive tried many different ways and nothing seems to work.  Ive been baffled
> by this for days. Any Ideas?
>
> I am using Asterisk 1.2.4 on slackware 10.2
>
> Scott
>


--
Scott Hooten
shooten@gmail.com
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