hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar
Thanks for your answer, i got ackcall=yes but the call when enters only ring once in the agent phone and connect directly, agents.conf [agents] autologoff=15 wrapuptime=5000 ackcall=yes group=1 agent => 1001,3101,Edgar de Leon agent => 1002,1111,Jorge Cabrera agent => 1003,1111,Nati del Pozo agent => 1004,1111,Emilio Perez agent => 1005,1111,Diego Torres agent => 1006,1111,Antonio Lopez agent => 1007,1111,Luis Carlos agent => 1008,1111,Luis Bonifacio agent => 1009,1111,Javier Gonzalez what do you think am i doing wrong?? TIA Edgar> I think, ackcall=yes should do the job. > > Guido Hecken > > -----Urspr?ngliche Nachricht----- > Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > Gesendet: Mittwoch, 2. Februar 2005 15:56 > An: asterisk-users@lists.digium.com > Betreff: [Asterisk-Users] howto answer a call in a queue > > hello i need to know how to enable the feature in the agents.conf to make > the users got to press # to answer the call when is in the queue and the > agent is logged in. > > at this time the call enters the queue and the agents who is logged in > only beeps once and then the call enters automatically. > > can anybody help me?? > > TIA > > Edgar > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
I think, ackcall=yes should do the job. Guido Hecken -----Urspr?ngliche Nachricht----- Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] Gesendet: Mittwoch, 2. Februar 2005 15:56 An: asterisk-users@lists.digium.com Betreff: [Asterisk-Users] howto answer a call in a queue hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Sometime ago, I wrote an example of a functional queue scenario. Perhaps you give it a try. http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue Btw, how is the queue command invoked in your extensions.conf? Post your relevant sections of queues.conf, agents.conf and extensions.conf. Guido Hecken -----Urspr?ngliche Nachricht----- Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] Gesendet: Mittwoch, 2. Februar 2005 18:23 An: Asterisk Users Mailing List - Non-Commercial Discussion Betreff: RE: [Asterisk-Users] howto answer a call in a queue Thanks for your answer, i got ackcall=yes but the call when enters only ring once in the agent phone and connect directly, agents.conf [agents] autologoff=15 wrapuptime=5000 ackcall=yes group=1 agent => 1001,3101,Edgar de Leon agent => 1002,1111,Jorge Cabrera agent => 1003,1111,Nati del Pozo agent => 1004,1111,Emilio Perez agent => 1005,1111,Diego Torres agent => 1006,1111,Antonio Lopez agent => 1007,1111,Luis Carlos agent => 1008,1111,Luis Bonifacio agent => 1009,1111,Javier Gonzalez what do you think am i doing wrong?? TIA Edgar> I think, ackcall=yes should do the job. > > Guido Hecken > > -----Urspr?ngliche Nachricht----- > Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > Gesendet: Mittwoch, 2. Februar 2005 15:56 > An: asterisk-users@lists.digium.com > Betreff: [Asterisk-Users] howto answer a call in a queue > > hello i need to know how to enable the feature in the agents.conf to make > the users got to press # to answer the call when is in the queue and the > agent is logged in. > > at this time the call enters the queue and the agents who is logged in > only beeps once and then the call enters automatically. > > can anybody help me?? > > TIA > > Edgar > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
On Wed, 2005-02-02 at 15:55 +0100, Edgar de Leon wrote:> hello i need to know how to enable the feature in the agents.conf to make > the users got to press # to answer the call when is in the queue and the > agent is logged in. > > at this time the call enters the queue and the agents who is logged in > only beeps once and then the call enters automatically. > > can anybody help me??I don't recall seeing this responded to, but I *think* the ackcall only applies to AgentCallBackLogin agents, not to normal agentlogin agents. See show application ... for each those. I may also be wrong.... so someone please correct me if I am... Regards, Adam -- -- Adam Goryachev Website Managers Ph: +61 2 8304 0000 adam@websitemanagers.com.au Fax: +61 2 9345 4396 www.websitemanagers.com.au
Thanks for your help, here are my config for the queue, agents.conf [agents] musiconhold => random autologoff=15 wrapuptime=5000 ackcall=yes group=1 agent => 1001,3101,Edgar de Leon agent => 1002,1111,Jorge Cabrera agent => 1003,1111,Nati del Pozo agent => 1004,1111,Emilio Perez agent => 1005,1111,Diego Torres agent => 1006,1111,Antonio Lopez agent => 1007,1111,Luis Carlos agent => 1008,1111,Luis Bonifacio agent => 1009,1111,Javier Gonzalez queues.conf [esculapio] leavewhenempty = yes music = random strategy = fewestcalls member => Agent/@1 extensions.conf [ext-acd] exten => 90,1,Answer exten => 90,2,SetMusicOnHold(none) exten => 90,3,Wait,1 exten => 90,4,AgentLogin ;Queue configuration exten => 76522,1,Answer exten => 76522,2,Wait,1 exten => 76522,3,Queue(esculapio|tT|||300) exten => 76522,5,Hangup is my configuration correct?? im using the leavewhenempty = yes option, but when there are no agents the call still enters the queue, thanks for your help TIA Edgar> Sometime ago, I wrote an example of a functional queue scenario. > Perhaps you give it a try. > http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue > > Btw, how is the queue command invoked in your extensions.conf? > Post your relevant sections of queues.conf, agents.conf and > extensions.conf. > > Guido Hecken > > -----Urspr?ngliche Nachricht----- > Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > Gesendet: Mittwoch, 2. Februar 2005 18:23 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > Thanks for your answer, i got ackcall=yes but the call when enters only > ring once in the agent phone and connect directly, > > agents.conf > > [agents] > > > autologoff=15 > wrapuptime=5000 > ackcall=yes > > group=1 > agent => 1001,3101,Edgar de Leon > agent => 1002,1111,Jorge Cabrera > agent => 1003,1111,Nati del Pozo > agent => 1004,1111,Emilio Perez > agent => 1005,1111,Diego Torres > agent => 1006,1111,Antonio Lopez > agent => 1007,1111,Luis Carlos > agent => 1008,1111,Luis Bonifacio > agent => 1009,1111,Javier Gonzalez > > > what do you think am i doing wrong?? > > TIA > > Edgar >> I think, ackcall=yes should do the job. >> >> Guido Hecken >> >> -----Urspr?ngliche Nachricht----- >> Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] >> Gesendet: Mittwoch, 2. Februar 2005 15:56 >> An: asterisk-users@lists.digium.com >> Betreff: [Asterisk-Users] howto answer a call in a queue >> >> hello i need to know how to enable the feature in the agents.conf to >> make >> the users got to press # to answer the call when is in the queue and the >> agent is logged in. >> >> at this time the call enters the queue and the agents who is logged in >> only beeps once and then the call enters automatically. >> >> can anybody help me?? >> >> TIA >> >> Edgar >> _______________________________________________ >> Asterisk-Users mailing list >> Asterisk-Users@lists.digium.com >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> _______________________________________________ >> Asterisk-Users mailing list >> Asterisk-Users@lists.digium.com >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
My suggestions: Try first the easy (working) configuration then your best solution step by step. comment out leavewhenempty=yes ;it did not work in my system... strategy = ringall ; seems to work don't use groups in the first step ;Play an announcement as the first priority exten => 76522,1,Playback(some_announce) ;even when using an empty file exten => 76522,2,Queue(esculapio|tT|||300) exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody answers the call exten => 76522,4,Hangup I had similiar problem in working with queues. Hope this helps a bit more... Guido Hecken -----Urspr?ngliche Nachricht----- Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] Gesendet: Donnerstag, 3. Februar 2005 09:08 An: Asterisk Users Mailing List - Non-Commercial Discussion Betreff: RE: [Asterisk-Users] howto answer a call in a queue Thanks for your help, here are my config for the queue, agents.conf [agents] musiconhold => random autologoff=15 wrapuptime=5000 ackcall=yes group=1 agent => 1001,3101,Edgar de Leon agent => 1002,1111,Jorge Cabrera agent => 1003,1111,Nati del Pozo agent => 1004,1111,Emilio Perez agent => 1005,1111,Diego Torres agent => 1006,1111,Antonio Lopez agent => 1007,1111,Luis Carlos agent => 1008,1111,Luis Bonifacio agent => 1009,1111,Javier Gonzalez queues.conf [esculapio] leavewhenempty = yes music = random strategy = fewestcalls member => Agent/@1 extensions.conf [ext-acd] exten => 90,1,Answer exten => 90,2,SetMusicOnHold(none) exten => 90,3,Wait,1 exten => 90,4,AgentLogin ;Queue configuration exten => 76522,1,Answer exten => 76522,2,Wait,1 exten => 76522,3,Queue(esculapio|tT|||300) exten => 76522,5,Hangup is my configuration correct?? im using the leavewhenempty = yes option, but when there are no agents the call still enters the queue, thanks for your help TIA Edgar> Sometime ago, I wrote an example of a functional queue scenario. > Perhaps you give it a try. > http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue > > Btw, how is the queue command invoked in your extensions.conf? > Post your relevant sections of queues.conf, agents.conf and > extensions.conf. > > Guido Hecken > > -----Urspr?ngliche Nachricht----- > Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > Gesendet: Mittwoch, 2. Februar 2005 18:23 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > Thanks for your answer, i got ackcall=yes but the call when enters only > ring once in the agent phone and connect directly, > > agents.conf > > [agents] > > > autologoff=15 > wrapuptime=5000 > ackcall=yes > > group=1 > agent => 1001,3101,Edgar de Leon > agent => 1002,1111,Jorge Cabrera > agent => 1003,1111,Nati del Pozo > agent => 1004,1111,Emilio Perez > agent => 1005,1111,Diego Torres > agent => 1006,1111,Antonio Lopez > agent => 1007,1111,Luis Carlos > agent => 1008,1111,Luis Bonifacio > agent => 1009,1111,Javier Gonzalez > > > what do you think am i doing wrong?? > > TIA > > Edgar >> I think, ackcall=yes should do the job. >> >> Guido Hecken >> >> -----Urspr?ngliche Nachricht----- >> Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] >> Gesendet: Mittwoch, 2. Februar 2005 15:56 >> An: asterisk-users@lists.digium.com >> Betreff: [Asterisk-Users] howto answer a call in a queue >> >> hello i need to know how to enable the feature in the agents.conf to >> make >> the users got to press # to answer the call when is in the queue and the >> agent is logged in. >> >> at this time the call enters the queue and the agents who is logged in >> only beeps once and then the call enters automatically. >> >> can anybody help me?? >> >> TIA >> >> Edgar >> _______________________________________________ >> Asterisk-Users mailing list >> Asterisk-Users@lists.digium.com >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> _______________________________________________ >> Asterisk-Users mailing list >> Asterisk-Users@lists.digium.com >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
> I tried everything you said, but its the same thing, when a call enters > plays the sound and then is directly connected to one operator, on the > operator phone only a beep i heard, what other thing can i try??What's happening on the cli? You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you should see, what's going on. What kind of phone do you use, perhaps you could use a softclient. SJPhone runs very stable for me. Once more, do it as easy as possible, save your /etc/asterisk/*.* and use only files, you really need. Guido> > TIA > > Edgar > > > My suggestions: > > Try first the easy (working) configuration then your best solution stepby> > step. > > > > comment out leavewhenempty=yes ;it did not work in my system... > > strategy = ringall ; seems to work > > don't use groups in the first step > > > > ;Play an announcement as the first priority > > exten => 76522,1,Playback(some_announce) ;even when using an empty file > > exten => 76522,2,Queue(esculapio|tT|||300) > > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody > > answers the call > > exten => 76522,4,Hangup > > > > I had similiar problem in working with queues. > > > > Hope this helps a bit more... > > > > Guido Hecken > > > > -----Urspr?ngliche Nachricht----- > > Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > > Gesendet: Donnerstag, 3. Februar 2005 09:08 > > An: Asterisk Users Mailing List - Non-Commercial Discussion > > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > > > Thanks for your help, here are my config for the queue, > > > > agents.conf > > > > > > [agents] > > musiconhold => random > > autologoff=15 > > wrapuptime=5000 > > ackcall=yes > > group=1 > > agent => 1001,3101,Edgar de Leon > > agent => 1002,1111,Jorge Cabrera > > agent => 1003,1111,Nati del Pozo > > agent => 1004,1111,Emilio Perez > > agent => 1005,1111,Diego Torres > > agent => 1006,1111,Antonio Lopez > > agent => 1007,1111,Luis Carlos > > agent => 1008,1111,Luis Bonifacio > > agent => 1009,1111,Javier Gonzalez > > > > queues.conf > > [esculapio] > > leavewhenempty = yes > > music = random > > strategy = fewestcalls > > member => Agent/@1 > > > > extensions.conf > > > > [ext-acd] > > exten => 90,1,Answer > > exten => 90,2,SetMusicOnHold(none) > > exten => 90,3,Wait,1 > > exten => 90,4,AgentLogin > > > > ;Queue configuration > > exten => 76522,1,Answer > > exten => 76522,2,Wait,1 > > exten => 76522,3,Queue(esculapio|tT|||300) > > exten => 76522,5,Hangup > > > > is my configuration correct?? im using the > > > > leavewhenempty = yes > > > > option, but when there are no agents the call still enters the queue, > > thanks for your help > > > > TIA > > > > Edgar > > > >> Sometime ago, I wrote an example of a functional queue scenario. > >> Perhaps you give it a try. > >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue > >> > >> Btw, how is the queue command invoked in your extensions.conf? > >> Post your relevant sections of queues.conf, agents.conf and > >> extensions.conf. > >> > >> Guido Hecken > >> > >> -----Urspr?ngliche Nachricht----- > >> Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > >> Gesendet: Mittwoch, 2. Februar 2005 18:23 > >> An: Asterisk Users Mailing List - Non-Commercial Discussion > >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue > >> > >> Thanks for your answer, i got ackcall=yes but the call when enters only > >> ring once in the agent phone and connect directly, > >> > >> agents.conf > >> > >> [agents] > >> > >> > >> autologoff=15 > >> wrapuptime=5000 > >> ackcall=yes > >> > >> group=1 > >> agent => 1001,3101,Edgar de Leon > >> agent => 1002,1111,Jorge Cabrera > >> agent => 1003,1111,Nati del Pozo > >> agent => 1004,1111,Emilio Perez > >> agent => 1005,1111,Diego Torres > >> agent => 1006,1111,Antonio Lopez > >> agent => 1007,1111,Luis Carlos > >> agent => 1008,1111,Luis Bonifacio > >> agent => 1009,1111,Javier Gonzalez > >> > >> > >> what do you think am i doing wrong?? > >> > >> TIA > >> > >> Edgar > >>> I think, ackcall=yes should do the job. > >>> > >>> Guido Hecken > >>> > >>> -----Urspr?ngliche Nachricht----- > >>> Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > >>> Gesendet: Mittwoch, 2. Februar 2005 15:56 > >>> An: asterisk-users@lists.digium.com > >>> Betreff: [Asterisk-Users] howto answer a call in a queue > >>> > >>> hello i need to know how to enable the feature in the agents.conf to > >>> make > >>> the users got to press # to answer the call when is in the queue and > >>> the > >>> agent is logged in. > >>> > >>> at this time the call enters the queue and the agents who is logged in > >>> only beeps once and then the call enters automatically. > >>> > >>> can anybody help me?? > >>> > >>> TIA > >>> > >>> Edgar > >>> _______________________________________________ > >>> Asterisk-Users mailing list > >>> Asterisk-Users@lists.digium.com > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> To UNSUBSCRIBE or update options visit: > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> _______________________________________________ > >>> Asterisk-Users mailing list > >>> Asterisk-Users@lists.digium.com > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> To UNSUBSCRIBE or update options visit: > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> > >> > >> _______________________________________________ > >> Asterisk-Users mailing list > >> Asterisk-Users@lists.digium.com > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> _______________________________________________ > >> Asterisk-Users mailing list > >> Asterisk-Users@lists.digium.com > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> > > > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Here you find a complete working pbxconfig for asterisk. http://www.gwsnettech.de/work/astconfig.txt This config is our production config and works quite well. Perhaps there are some curious constructions in there, but they work for us ;-) With the queue functions we have "only" these problems: joinempty=no ; does not work leavewhenempty = yes ; does not work Incoming calls to the queue cannot be transfered with # transfer, even though the queue command has the "tT" options... Hope this helps Guido> -----Urspr?ngliche Nachricht----- > Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > Gesendet: Donnerstag, 3. Februar 2005 15:34 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > On the CLI everything seems to be ok, the call enters the queue plays the > message, on the CLI, appear as a call entering the queue and then show a > message saying wich agent is assigned to it! can you send me your config, > maybe there is something im doing wrong, > > thnx for all your help!! > > Edgar > > >> I tried everything you said, but its the same thing, when a call enters > >> plays the sound and then is directly connected to one operator, on the > >> operator phone only a beep i heard, what other thing can i try?? > > What's happening on the cli? > > You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you > > should > > see, what's going on. > > What kind of phone do you use, perhaps you could use a softclient.SJPhone> > runs very stable for me. > > Once more, do it as easy as possible, save your /etc/asterisk/*.* anduse> > only files, you really need. > > > > Guido > > > > > > > > > >> > >> TIA > >> > >> Edgar > >> > >> > My suggestions: > >> > Try first the easy (working) configuration then your best solution > >> step > > by > >> > step. > >> > > >> > comment out leavewhenempty=yes ;it did not work in my system... > >> > strategy = ringall ; seems to work > >> > don't use groups in the first step > >> > > >> > ;Play an announcement as the first priority > >> > exten => 76522,1,Playback(some_announce) ;even when using an empty > >> file > >> > exten => 76522,2,Queue(esculapio|tT|||300) > >> > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if > >> nobody > >> > answers the call > >> > exten => 76522,4,Hangup > >> > > >> > I had similiar problem in working with queues. > >> > > >> > Hope this helps a bit more... > >> > > >> > Guido Hecken > >> > > >> > -----Urspr?ngliche Nachricht----- > >> > Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > >> > Gesendet: Donnerstag, 3. Februar 2005 09:08 > >> > An: Asterisk Users Mailing List - Non-Commercial Discussion > >> > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > >> > > >> > Thanks for your help, here are my config for the queue, > >> > > >> > agents.conf > >> > > >> > > >> > [agents] > >> > musiconhold => random > >> > autologoff=15 > >> > wrapuptime=5000 > >> > ackcall=yes > >> > group=1 > >> > agent => 1001,3101,Edgar de Leon > >> > agent => 1002,1111,Jorge Cabrera > >> > agent => 1003,1111,Nati del Pozo > >> > agent => 1004,1111,Emilio Perez > >> > agent => 1005,1111,Diego Torres > >> > agent => 1006,1111,Antonio Lopez > >> > agent => 1007,1111,Luis Carlos > >> > agent => 1008,1111,Luis Bonifacio > >> > agent => 1009,1111,Javier Gonzalez > >> > > >> > queues.conf > >> > [esculapio] > >> > leavewhenempty = yes > >> > music = random > >> > strategy = fewestcalls > >> > member => Agent/@1 > >> > > >> > extensions.conf > >> > > >> > [ext-acd] > >> > exten => 90,1,Answer > >> > exten => 90,2,SetMusicOnHold(none) > >> > exten => 90,3,Wait,1 > >> > exten => 90,4,AgentLogin > >> > > >> > ;Queue configuration > >> > exten => 76522,1,Answer > >> > exten => 76522,2,Wait,1 > >> > exten => 76522,3,Queue(esculapio|tT|||300) > >> > exten => 76522,5,Hangup > >> > > >> > is my configuration correct?? im using the > >> > > >> > leavewhenempty = yes > >> > > >> > option, but when there are no agents the call still enters the queue, > >> > thanks for your help > >> > > >> > TIA > >> > > >> > Edgar > >> > > >> >> Sometime ago, I wrote an example of a functional queue scenario. > >> >> Perhaps you give it a try. > >> >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue > >> >> > >> >> Btw, how is the queue command invoked in your extensions.conf? > >> >> Post your relevant sections of queues.conf, agents.conf and > >> >> extensions.conf. > >> >> > >> >> Guido Hecken > >> >> > >> >> -----Urspr?ngliche Nachricht----- > >> >> Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > >> >> Gesendet: Mittwoch, 2. Februar 2005 18:23 > >> >> An: Asterisk Users Mailing List - Non-Commercial Discussion > >> >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue > >> >> > >> >> Thanks for your answer, i got ackcall=yes but the call when enters > >> only > >> >> ring once in the agent phone and connect directly, > >> >> > >> >> agents.conf > >> >> > >> >> [agents] > >> >> > >> >> > >> >> autologoff=15 > >> >> wrapuptime=5000 > >> >> ackcall=yes > >> >> > >> >> group=1 > >> >> agent => 1001,3101,Edgar de Leon > >> >> agent => 1002,1111,Jorge Cabrera > >> >> agent => 1003,1111,Nati del Pozo > >> >> agent => 1004,1111,Emilio Perez > >> >> agent => 1005,1111,Diego Torres > >> >> agent => 1006,1111,Antonio Lopez > >> >> agent => 1007,1111,Luis Carlos > >> >> agent => 1008,1111,Luis Bonifacio > >> >> agent => 1009,1111,Javier Gonzalez > >> >> > >> >> > >> >> what do you think am i doing wrong?? > >> >> > >> >> TIA > >> >> > >> >> Edgar > >> >>> I think, ackcall=yes should do the job. > >> >>> > >> >>> Guido Hecken > >> >>> > >> >>> -----Urspr?ngliche Nachricht----- > >> >>> Von: Edgar de Leon [mailto:edeleon@hispafuentes.com] > >> >>> Gesendet: Mittwoch, 2. Februar 2005 15:56 > >> >>> An: asterisk-users@lists.digium.com > >> >>> Betreff: [Asterisk-Users] howto answer a call in a queue > >> >>> > >> >>> hello i need to know how to enable the feature in the agents.confto> >> >>> make > >> >>> the users got to press # to answer the call when is in the queueand> >> >>> the > >> >>> agent is logged in. > >> >>> > >> >>> at this time the call enters the queue and the agents who is logged > >> in > >> >>> only beeps once and then the call enters automatically. > >> >>> > >> >>> can anybody help me?? > >> >>> > >> >>> TIA > >> >>> > >> >>> Edgar > >> >>> _______________________________________________ > >> >>> Asterisk-Users mailing list > >> >>> Asterisk-Users@lists.digium.com > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> To UNSUBSCRIBE or update options visit: > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> _______________________________________________ > >> >>> Asterisk-Users mailing list > >> >>> Asterisk-Users@lists.digium.com > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> To UNSUBSCRIBE or update options visit: > >> >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >>> > >> >> > >> >> _______________________________________________ > >> >> Asterisk-Users mailing list > >> >> Asterisk-Users@lists.digium.com > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> To UNSUBSCRIBE or update options visit: > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> _______________________________________________ > >> >> Asterisk-Users mailing list > >> >> Asterisk-Users@lists.digium.com > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> To UNSUBSCRIBE or update options visit: > >> >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> >> > >> > > >> > _______________________________________________ > >> > Asterisk-Users mailing list > >> > Asterisk-Users@lists.digium.com > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > To UNSUBSCRIBE or update options visit: > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > _______________________________________________ > >> > Asterisk-Users mailing list > >> > Asterisk-Users@lists.digium.com > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > To UNSUBSCRIBE or update options visit: > >> > http://lists.digium.com/mailman/listinfo/asterisk-users > >> > > >> > >> _______________________________________________ > >> Asterisk-Users mailing list > >> Asterisk-Users@lists.digium.com > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users