Hello,
My question is this, I have a service queue that members follow the service
interval (wrapuptime = 30).
However, sometimes these members need to call the customer back, thus
making an active call. Occurs when this member disconnects the call shortly
following section in the queue already sends a new call for him not
understanding the range (wrapuptime = 30).
My question is if I can somehow make the queue respect the same range with
a call that was not caused by the queue. Is there any way I wrapuptime in a
reset after a manual call?
tks
Eduardo
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