I have queue set up in realtime on Asterisk 1.4.2. Below is the senario that is happenening :: I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine. But the agents phone never rings again for that Call and therefore the caller goes on an infinite wait and listen the wonderfull on hold music. :) Here are few more observations. If I reload the asterisk it ring again for one time. OR If the agent relogin then also it rings for one more time. OR If the caller disconnecs and callback again, it will ring one more time. Here is the agent.conf [general] persistentagents=yes multiplelogin=no [agents] autologoff=150 wrapuptime=60000 musiconhold => default updatecdr=yes recordagentcalls=yes recordformat=wav agent => 1001,4321,Agent1 Here are the enties in queue table name=test timeout=15 monitor_join=t (yes) monitor_format=wav announce_frequency=60 retry=5 wrapuptime=20 maxlen=0 servicelevel=120 strategy=rrmemory eventwhencalled=t (yes) reportholdtime=t (yes) memberdelay=0 weight=0 Does anyone have idea what is wrong. Please suggest. Regards, Sanjay Rajdev
Sanjay Rajdev wrote:> I have queue set up in realtime on Asterisk 1.4.2. > > Below is the senario that is happenening :: > I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. > Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine. > But the agents phone never rings again for that Call and therefore the caller goes on an infinite wait and listen the wonderfull on hold music. :) > > Here are few more observations. > If I reload the asterisk it ring again for one time. > OR > If the agent relogin then also it rings for one more time. > OR > If the caller disconnecs and callback again, it will ring one more time. > > > Here is the agent.conf > [general] > persistentagents=yes > multiplelogin=no > > [agents] > autologoff=150 > wrapuptime=6000060000/60/60 = 16,67 *hours*! Use something like 5. Regards, Philipp -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Gesch?ftsf?hrer: Stefan Wintermeyer Handelsregister: Neuwied B 14998
Asterisk 1.2.17 I am starting to have problem with one of my queue. Everytime when I try to login an agent with AgentCallBackLogin(), it will play periodic announcement for the queue during this function call. Also when this agent answer the call, during the conversation, the agent also hear the periodic announcement. I tried to delete the agent completely from the queue or recreate the queue, the problem still persist. I have not yet restart the asterisk because this is our production server. Gary -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070514/f0eb3523/attachment.htm