asterisk users - Mar 2007 - Queue announcing hold sequence instead of hold time

Hi,

We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian 
Sarge) and the behaviour of our Call Centre queues has changed slightly.
Before the upgrade, when a caller was waiting in the queue, the 
estimated hold time was announced as expected ("estimated hold time is 
less than 2 minutes ...").
Now the caller gets an announcement of their sequence in the queue 
("Your call is now first in line ...").
I believe that the only changes I have made to queues.conf and 
agents.conf is the addition of the "context=" statement and editing
the
list of agents.

Has anyone else seen this? What am I missing?

regards,

Drew

QUEUES.CONF
[general]
persistentmembers = yes

[FxQueue]
music=default
strategy=rrmemory
context = opt-out_fxq
timeout=15
retry=3
wrapuptime=0
maxlen=0
announce-frequency=60
announce-holdtime = yes
reportholdtime=yes
memberdelay=1
servicelevel=120 ; seconds

member => Agent/1102
member => Agent/1103
member => Agent/1104
member => Agent/1105

AGENTS.CONF
[general]
persistentagents=yes

[agents]
ackcall=no
wrapuptime=0
musiconhold => default

agent => 1102,1234,Carly
agent => 1103,1234,Sean
agent => 1104,1234,Ed
agent => 1105,1234,Neil

EXTENSIONS.CONF (extract)
[call-centre]
exten => s,1,Noop(Entering Call Centre)
exten => s,n,Answer()
exten => s,n,Wait(1)
exten => s,n,Playback(welcome-fxqueue)
exten => s,n,Goto(5210,1)

; FxQueue
exten => 5210,1,Noop()
exten => 5210,n,Ringing()
exten => 5210,n,Wait(2)
exten => 5210,n,Queue(FxQueue|tH)
exten => 5210,n,Hangup()

exten => _6XXX,1,macro(ccexten,${EXT_${EXTEN}})

[macro-ccexten]
exten => s,1,Set(EXT=${ARG1})
exten => s,2,GotoIf([$:{EXT}]?4:3)
exten => s,3,Goto(i,1)
exten => s,4,Dial(${EXT},10,tT)
exten => i,1,Playback(pbx-invalid)




-- 

Drew Gibson

Systems Administrator
OANDA Corporation
416-593-6767 x322
www.oanda.com

I also have this problem. Unsure how to fix it though.

Rob


Drew Gibson wrote:
> Hi,
>
> We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on
> Debian Sarge) and the behaviour of our Call Centre queues has changed
> slightly.
> Before the upgrade, when a caller was waiting in the queue, the
> estimated hold time was announced as expected ("estimated hold time is
> less than 2 minutes ...").
> Now the caller gets an announcement of their sequence in the queue
> ("Your call is now first in line ...").
> I believe that the only changes I have made to queues.conf and
> agents.conf is the addition of the "context=" statement and
editing
> the list of agents.
>
> Has anyone else seen this? What am I missing?
>
> regards,
>
> Drew
>
> QUEUES.CONF
> [general]
> persistentmembers = yes
>
> [FxQueue]
> music=default
> strategy=rrmemory
> context = opt-out_fxq
> timeout=15
> retry=3
> wrapuptime=0
> maxlen=0
> announce-frequency=60
> announce-holdtime = yes
> reportholdtime=yes
> memberdelay=1
> servicelevel=120 ; seconds
>
> member => Agent/1102
> member => Agent/1103
> member => Agent/1104
> member => Agent/1105
>
> AGENTS.CONF
> [general]
> persistentagents=yes
>
> [agents]
> ackcall=no
> wrapuptime=0
> musiconhold => default
>
> agent => 1102,1234,Carly
> agent => 1103,1234,Sean
> agent => 1104,1234,Ed
> agent => 1105,1234,Neil
>
> EXTENSIONS.CONF (extract)
> [call-centre]
> exten => s,1,Noop(Entering Call Centre)
> exten => s,n,Answer()
> exten => s,n,Wait(1)
> exten => s,n,Playback(welcome-fxqueue)
> exten => s,n,Goto(5210,1)
>
> ; FxQueue
> exten => 5210,1,Noop()
> exten => 5210,n,Ringing()
> exten => 5210,n,Wait(2)
> exten => 5210,n,Queue(FxQueue|tH)
> exten => 5210,n,Hangup()
>
> exten => _6XXX,1,macro(ccexten,${EXT_${EXTEN}})
>
> [macro-ccexten]
> exten => s,1,Set(EXT=${ARG1})
> exten => s,2,GotoIf([$:{EXT}]?4:3)
> exten => s,3,Goto(i,1)
> exten => s,4,Dial(${EXT},10,tT)
> exten => i,1,Playback(pbx-invalid)
>
>
>
>

From: Drew Gibson
> 
> Hi,
> 
> We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
> Sarge) and the behaviour of our Call Centre queues has changed
> slightly.
> Before the upgrade, when a caller was waiting in the queue, the
> estimated hold time was announced as expected ("estimated hold time is
> less than 2 minutes ...").
> Now the caller gets an announcement of their sequence in the queue
> ("Your call is now first in line ...").
> I believe that the only changes I have made to queues.conf and
> agents.conf is the addition of the "context=" statement and
editing the
> list of agents.
> 
> Has anyone else seen this? What am I missing?
> 
> regards,
> 
> Drew
Drew,
This has been normal behaviour for as long as I can remember.  The caller
hears the estimated time until they are next in line, then they hear the
'next in line' announcement.

		Sincerely,
		Trevor Hammonds