search for: queuemetrics

Hello list, I'm pleased to announce the availability of QueueMetrics 1.3.1. This release adds a number of new functionalities to QueueMetrics 1.3, and most notably: * A new XML-RPC interface: extract data from QueueMetrics using any programming language. See the document named "Accessing QueueMetrics through the XML-RPC interface" available from the do...

Hello list, After a few months of developement, we are proud to release QueueMetrics 1.4. This release adds a very large number of new features and bug fixes, for example: - New master engine! It should be 4x faster and 2x as memory efficient as QM 1.3, though it's tracking much more information. It's 100% compatible witth the old configuration switches. - New clus...

Hello Team, IVR selection of QUEUEMETRICS As we know queuemetrics had an IVR selection functionality where it can get the IVR keypress of a caller. We saw this link http://forum.queuemetrics.com/index.php?action=printpage;topic=503.0 and upon checking, its only determined the Queue, I want to get is the per IVR of a caller. Can you hel...

Hello list, QueueMetrics 1.3.4 has been released today. Among other features, it provides realtime cluster monitoring through the manager API and, by popular demand, user defined time intervals in the daily call breakdown. You can find the latest version at http://queuemetrics.com and support at http://forum.queueme...

Can I use queuemetrics with asterisknow? I mean, if I modify the dialplan to use queuemetrics (I still don't know if it's possible), will I loose my changes when the time comes to do a conary update of the asterisknow package? thanks, -- ------------------------------------------------------------ Erick Perez...

Hi Guys! We were using queuemetrics since long time with asterisk 1.2 but recently we have install 1.8 asterisk and but there is a big different in queue_log its saying SIP/XXXX instead of Agent/XXXX that is obvious behaviors. so do i need to change Agent/XXXX to SIP/XXXX in queuemetrics ? or is there any workaround to keep business...

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...s with how to avoid Asterisk rebuilding DTMF tones when using it to connect industial appliances that use DTMF. You can find it at: http://astrecipes.net/index.php?n=248 I know it isn't everybody's piece of cake, but I thought somebody could be interested as well :) l. -- Home of QueueMetrics - http://queuemetrics.loway.it

...n a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in advance, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com

Hi the new asterisk 1.4 supports to store queue log information directly into a database? (like CDR) ? thanks

...id 1I2zQL-0004tU-PU for asterisk-users at lists.digium.com; Mon, 25 Jun 2007 20:00:54 -0500 As you can see, the message was posted on June 25th and was sent to my email on June 29th! am I the only one who is getting such an awful message turn-around time? l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com

hi i need an open source callcenter manager system like queuemetrics but opensource any one know any? i prefer to search before start a new one thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... U...

Hi Everyone, There are a few things I like in OrderlyStats, specially some graph presentations and the fact that if agent puts someone on HOLD or PAUSE it shows fine. 1 -But I see a lot of similarities in pricing, descriptions, wording on both sites. Were these same projects forked out? or is it still both owned by the same company? 2- What are the main differences between the two? - so that we

...group two. Some agents can get calls from group 1, some from group 2 and some from both groups. Most solutions I have found are meant for inbound call centers that handle only a few types of calls and have little need to make large distinctions between different DIDs. I have played around with QueueMetrics and it is a good piece of software, but does not handle the DIDs the way I need. Really any recommendations for software to go with asterisk that inbound call centers are using and find useful would be great. -- Michael Sampson Information Systems Manager Customer Contact Services msampson@yo...

Hello all, A client of us, needs a queue monitoring system. In realtime he needs to now the PRI status, the agents logged in and logged out, the number of received calls by agent, ....,etc. I am not a call center specialist and i want to find a call center software to offer to my client that fits his needs. I need a monitoring solution for incomming and outgoing calls and a queue management

Hi, is it possible to have the information stored in /var/log/asterisk/queue_log realtime in mySQL? thanks

Hello all, Anyone expecialized with call center monitoring and reporting solution based on asterisk. A client of us, want to install a call center reporting solution for an asterisk server but I do not know which could be the best tool for that. I need a tool for reporting queue calls, agent calls, and disconnect cause. Any clue will be appreciated. Thanks in advance. VoipCrazy

...> I can see local channels attached to a queue but no agents. For my >> > point of view there is some functionality lost with the new concept. > > Funny. I said the same thing in this list about 2 months ago and I got > told I was nuts. -- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it <http://queuemetrics.loway.it/> Jordan Novak Senior Telecommunications Engineer Logistics Health Inc. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061220/bad14b5...

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has

...uld like to do would be more on the lines of: Originate call 1 and park it (using a park or waiting) Originate call 2 and bridge it immediately to call1 (using the Application part) But maybe I am missing something? is there anybody who has better suggestions? Thanks l. -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130514/33bf16d1/attachment.htm>