asterisk users - Dec 2006 - Agentcallbacklogin deprecation

I agree with these fella's, this is a piss poor way of fixing it. I
only know of one call center that used static agents, mostly because
they were sold a peice of crap and they had no idea how to use it the
other way. I think you will find the majority of call centers are
callback centers. This decision has taken Asterisk out of the realm of
providing reasonable call center solutions. VIVA ZAPATA!!!  Let's start
a revolution!

Message: 24

Date: Wed, 20 Dec 2006 22:22:26 +0100

From: Lenz <lenz-ml@loway.it>

Subject: Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4

To: "Asterisk Users Mailing List - Non-Commercial Discussion"

<asterisk-users@lists.digium.com>

Message-ID: <op.tkvmzo0x3wzjep@pc-lenz>

Content-Type: text/plain; format=flowed; delsp=yes;

charset=iso-8859-15

 

I have been speaking privately to a number of CC integrators and
resellers 

about the AgentCallbackLogin() deprecation issue, and I'd dare say
nobody 

is enthusiastic about it. With all its problems, AgentCallBackLogin is
the 

workhorse of most of today's Asterisk CCs, and my impression is that the


proposed solution meets a very lukewarm reception at the moment.

Just my euro 0.02

l.

 

On Wed, 20 Dec 2006 17:26:51 +0100, Douglas Garstang 

<dgarstang@oneeighty.com> wrote:
>> > The other thing is, that "show agents"
>> > doesn't show me which agents are logged in and if I use
"show
queue"
>> > I can see local channels attached to a queue but no agents. For my
>> > point of view there is some functionality lost with the new
concept.
>
> Funny. I said the same thing in this list about 2 months ago and I got
> told I was nuts.
 

 

-- 

Loway Research - Home of QueueMetrics

http://queuemetrics.loway.it <http://queuemetrics.loway.it/> 

Jordan Novak
Senior Telecommunications Engineer
Logistics Health Inc.
 
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I would not say that * has been "taken out of the realm of reasonable CC  
solutions", luckily there are still a lot of ways to configure * to meet  
the most diverse needs, but it's surely a fact that a very convenient and  
used approach being deprecated will be an annoyance for CC designers and  
will confuse the novice users. I am sure the developers who took this  
decision had the best intentions and the soundest reasons, but the result  
is IMHO a bit of unnecessary complexity.
I happen to look everyday at a lot of queue_log files from a lot of  
different CCs, and I'd say that 90% of non-TrixBox users use  
Agentcallbacklogin as of today.
l.

On Wed, 20 Dec 2006 22:54:16 +0100, Jordan Novak  
<jnovak@logisticshealth.com> wrote:
>  I agree with these fella's, this is a piss poor way of fixing it. I
> only know of one call center that used static agents, mostly because
> they were sold a peice of crap and they had no idea how to use it the
> other way. I think you will find the majority of call centers are
> callback centers. This decision has taken Asterisk out of the realm of
> providing reasonable call center solutions. VIVA ZAPATA!!!  Let's start
> a revolution!
>


-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it