Hello Team,
IVR selection of QUEUEMETRICS
As we know queuemetrics had an IVR selection functionality where it can get the
IVR keypress of a caller.
We saw this link
http://forum.queuemetrics.com/index.php?action=printpage;topic=503.0
and upon checking, its only determined the Queue, I want to get is the per IVR
of a caller.
Can you help me guys regarding this? I want to implement this with the trixbox
asterisk.
Any idea? Thank you
Cristina Bayno
Technical Support
Bitstop Network Services, inc.?
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Hello, ViciDial has IVR logging(pre-Queue) of IVRs set up through our web interface(we call them Call Menus), but ViciDial does not use Asterisk queues at all and it's logging is done entirely in a MySQL database. As a side note, the logging done by ViciDial (non-IVR of course) is also fully compatible with QueueMetrics. MATT--- On 9/16/09, Maria Cristina Bayno <falls_mc14 at yahoo.com> wrote:> > Hello Team, > > IVR selection of QUEUEMETRICS > > As we know queuemetrics had an IVR selection functionality where it can get > the IVR keypress of a caller. > > We saw this link > http://forum.queuemetrics.com/index.php?action=printpage;topic=503.0 > > and upon checking, its only determined the Queue, I want to get is the per > IVR of a caller. > > Can you help me guys regarding this? I want to implement this with the > trixbox asterisk. > > Any idea? Thank you > > Cristina Bayno > Technical Support > Bitstop Network Services, inc. > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090916/d3791a47/attachment.htm
It's a bit off topic here (I would ask this on a QM or TB forum), but basically you redirect each IVR selection to a context where logging happens and then redirect to the queue. Just my two eurocents, l. 2009/9/16 Maria Cristina Bayno <falls_mc14 at yahoo.com>> Hello Team, > > IVR selection of QUEUEMETRICS > > As we know queuemetrics had an IVR selection functionality where it can get > the IVR keypress of a caller. > > We saw this link > http://forum.queuemetrics.com/index.php?action=printpage;topic=503.0 > > and upon checking, its only determined the Queue, I want to get is the per > IVR of a caller. > > Can you help me guys regarding this? I want to implement this with the > trixbox asterisk. > > Any idea? Thank you > > Cristina Bayno > Technical Support > Bitstop Network Services, inc. > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: http://www.astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090917/2e7ce4b4/attachment.htm