Hello all, Anyone expecialized with call center monitoring and reporting solution based on asterisk. A client of us, want to install a call center reporting solution for an asterisk server but I do not know which could be the best tool for that. I need a tool for reporting queue calls, agent calls, and disconnect cause. Any clue will be appreciated. Thanks in advance. VoipCrazy
On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com> wrote:> Hello all, > > Anyone expecialized with call center monitoring and reporting solution > based on asterisk. > A client of us, want to install a call center reporting solution for > an asterisk server but I do not know which could be the best tool for > that. > I need a tool for reporting queue calls, agent calls, and disconnect cause. > > Any clue will be appreciated. > > Thanks in advance. > > VoipCrazy >Although it is commercial, Queuemetrics is a good place to look if you want to pay for a feature rich turn-key solution. Thanks, Steve Totaro
Steve Totaro wrote:> On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com> wrote: > >> Hello all, >> >> Anyone expecialized with call center monitoring and reporting solution >> based on asterisk. >> A client of us, want to install a call center reporting solution for >> an asterisk server but I do not know which could be the best tool for >> that. >> I need a tool for reporting queue calls, agent calls, and disconnect cause. >> >> Any clue will be appreciated. >> >> Thanks in advance. >> >> VoipCrazy >> >> > > Although it is commercial, Queuemetrics is a good place to look if you > want to pay for a feature rich turn-key solution. > > Thanks, > Steve Totaro > >does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs or is it principally and easy way to view/process CDRS ?
Al Baker wrote:> > Steve Totaro wrote: >> On Mon, Sep 15, 2008 at 9:50 AM, voip crazy <voipcrazy at gmail.com> wrote: >> >>> Hello all, >>> >>> Anyone expecialized with call center monitoring and reporting solution >>> based on asterisk. >>> A client of us, want to install a call center reporting solution for >>> an asterisk server but I do not know which could be the best tool for >>> that. >>> I need a tool for reporting queue calls, agent calls, and disconnect cause. >>> >>> Any clue will be appreciated. >>> >>> Thanks in advance. >>> >>> VoipCrazy >>> >>> >> Although it is commercial, Queuemetrics is a good place to look if you >> want to pay for a feature rich turn-key solution. >> >> Thanks, >> Steve Totaro >> >> > > does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs > or is it principally and easy way to view/process CDRS ?It gathers all the info that is present in the Asterisk queue log, which is somewhat more detailed and focused on agent performance. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (706) 338-8599
In article <48CF5755.6070807 at evaristesys.com>, Alex Balashov <abalashov at evaristesys.com> wrote:> Al Baker wrote: > > Steve Totaro wrote: > >> Although it is commercial, Queuemetrics is a good place to look if you > >> want to pay for a feature rich turn-key solution. > > > > does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs > > or is it principally and easy way to view/process CDRS ? > > It gathers all the info that is present in the Asterisk queue log, which > is somewhat more detailed and focused on agent performance.It also uses AGI scripts to place additional entries in the queue log for outgoing calls. Cheers Tony -- Tony Mountifield Work: tony at softins.co.uk - http://www.softins.co.uk Play: tony at mountifield.org - http://tony.mountifield.org
voip crazy wrote:> Hello all, > > Anyone expecialized with call center monitoring and reporting solution > based on asterisk. > A client of us, want to install a call center reporting solution for > an asterisk server but I do not know which could be the best tool for > that. > I need a tool for reporting queue calls, agent calls, and disconnect cause. > > Any clue will be appreciated. > > Thanks in advance. > > VoipCrazyhttp://www.bicomsystems.com/products/C/P/798/154_2573/ Senad
On 9/16/08, Tony Mountifield <tony at softins.clara.co.uk> wrote:> In article <48CF5755.6070807 at evaristesys.com>, > > Alex Balashov <abalashov at evaristesys.com> wrote: > > Al Baker wrote: > > > Steve Totaro wrote: > > > >> Although it is commercial, Queuemetrics is a good place to look if you > > >> want to pay for a feature rich turn-key solution. > > > > > > > does QUEMETRICS gather an ADDITIONAL stats or info than is in the CDRs > > > or is it principally and easy way to view/process CDRS ? > > > > It gathers all the info that is present in the Asterisk queue log, which > > is somewhat more detailed and focused on agent performance. > > > It also uses AGI scripts to place additional entries in the queue log for > outgoing calls. > > Cheers > TonyWe have done quite a bit of queue_log QueueMetrics integration in the VICIDIAL project, and there are several things that QM can do now that are beyond what basic queue_log entries out of base Asterisk can provide, such as adding call status codes and agent pause codes, and several other features. MATT---