Hello list,
After a few months of developement, we are proud to release QueueMetrics
1.4.
This release adds a very large number of new features and bug fixes, for
example:
- New master engine! It should be 4x faster and 2x as memory efficient as
QM 1.3, though it's tracking much more information. It's 100% compatible
witth the old configuration switches.
- New clustering engine! clustering is now fully supported for historical,
live and agent's page data. The configuration is a bit different from
version 1.3.3
- New Agent's page: an agent can log on, log off, go to pause and
terminate pauses.
- Call codes tracking: your agent can associate a call code to each
incoming/outgoing call and QM will report on it.
- Pause codes: an agent can mark WHY he goes on pause from the ACD, and QM
will report on it.
- Multi-stint calls: if a call has been handled by multiple queues, eg it
has been passed to an overflow queue, it is now possible to track its
progression
...plus over 50 other improvements, bugs fixed and little improvements -
see the changelog file. In total, this release produces over 150 different
results!
You can download the latest version immediately from the downloads page at
http://queuemetrics.com/download.jsp together with the updated 130-page
User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you
can install it automatically using yum - see the installation page at
http://queuemetrics.com/install.jsp
As you probably know, QueueMetrics is a commercial software but it is
available free of charge for smaller systems / SOHOs / interested hackers.
It is possible to request a free unlimited demo licence from
http://queuemetrics.com/sendDemoLicence.jsp
I am looking forward to your comments and feedback.
Thanks
l.
--
Loway Research - Home of QueueMetrics
http://queuemetrics.com
