I have just setup a small queue implementation for one of my branch offices, replacing a 16 year old key system that had a hacked together pseudo call queuing feature. The 'agents' are not dedicated to the queues and want to be able to logon and get one call only from the queue. I know this is odd, but it is how my users want it to work. I have the login process setup using dynamic agents and set a wrap-up time long enough for the agent to logout. They have accepted this as a short term solution, but they really want to be automatically logged out after taking one and only one call. Any tips or hints on how to accomplish this would be greatly appreciated. Thanks, Dan
show application RemoveQueueMember
-= Info about application 'RemoveQueueMember' =-
[Synopsis]
Dynamically removes queue members
[Description]
RemoveQueueMember(queuename[|interface[|options]]):
Dynamically removes interface to an existing queue
If the interface is NOT in the queue and there exists an n+101 priority
then it will then jump to this priority. Otherwise it will return an error
The option string may contain zero or more of the following characters:
'j' -- jump to +101 priority when appropriate.
This application sets the following channel variable upon completion:
RQMSTATUS The status of the attempt to remove a queue member as a
text string, one of
REMOVED | NOTINQUEUE | NOSUCHQUEUE
Example: RemoveQueueMember(techsupport|SIP/3000)
Julian
Dan Austin wrote:> I have just setup a small queue implementation for one
> of my branch offices, replacing a 16 year old key system
> that had a hacked together pseudo call queuing feature.
>
> The 'agents' are not dedicated to the queues and want to
> be able to logon and get one call only from the queue.
> I know this is odd, but it is how my users want it to
> work.
>
> I have the login process setup using dynamic agents and
> set a wrap-up time long enough for the agent to logout.
> They have accepted this as a short term solution, but
> they really want to be automatically logged out after
> taking one and only one call.
>
> Any tips or hints on how to accomplish this would be
> greatly appreciated.
>
> Thanks,
> Dan
>
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