search for: queuename

Imagine that you have this code: exten => _X!,n,Set(foo=${QUEUE_WAITING_COUNT(${QueueName})})) If ${QueueName} happens to be unset, this will cause a warning: [Jul 22 14:26:17] ERROR[8114]: app_queue.c:5187 queue_function_queuewaitingcount: QUEUE_WAITING_COUNT requires an argument: queuename The obvious solution: exten => _X!,n,ExecIf($["${QueueName}" != ""]?S...

Under 1.4.5 and 1.4.6, I've seen a few instances where the channel name in queue log entries is replaced by a snippet of a manager event: --START-- 1183582823|1183582823.104763|queuename|SIP/XXXX|REMOVEMEMBER| 1183582828|1183582793.104744|queuename| Context: macro-dialout Extension: s Priority: 3 Application: GotoIf AppData: 0?blockclid Uniqueid: 1183582822.104759 |CONNECT|12|1183582816.104754 1183582833|1183582485.104605|queuename|SIP/XXXX|AGENTATTEMPT| ---END--- --START-- 11837...

I'm looking for a function I can put in my dial plan that tells me if a device is a member of a queue, but I can seem to find one. Basically I want to be able to dial to join a queue and if I'm already on the queue, leave...... exten => 4,1,GotoIf(${is_queue_member(queuename,SIP/${ext})}?leave:join) exten => 4,n(leave),RemoveQueueMember(queuename,SIP/${ext}) exten => 4,n,Hangup exten => 4,n(join),AddQueueMember(queuename,SIP/${ext}) or simular, If such a function exists it would be very handy.... The only way I can see of doing this is to use queue_member_li...

Hi, Surely, I must be overlooking something. If I run the following SQL queries I don't get the same number of rows. Is this coherent? mysql> select * from queue_log where queuename = '4010' and FROM_UNIXTIME(time) between 20080308000000 and 20080313145900 group by callid; 357 rows in set (0.01 sec) mysql> select * from cdr where dst = 4010 and calldate between 20080308000000 and 20080313145900 group by uniqueid; 219 rows in set (0.19 sec) Thanks! _____...

...; To: "Greg Vance" <gvance@digium.com> Sent: Thursday, June 26, 2003 4:19 PM Subject: Re: >> Greg, >> Just to be clear. >> >> Agent picks up phone and dials extension to 'login app': >> >> exten => 750,1,QueueLogin(<QueueName>) >> >> or dials extension for 'logout app': >> >> exten => 751,1,QueueLogout(<QueueName>). >> >> Caller ID capture could be used for agent phone number, possibly >> confirming number to agent. >> >> By the...

Hi, I'm trying to build a call center application that allows attendants to come in the morning and dial a certain extension to make their extension available. I wouldn't like to use the AgentLogin app because their line would need to stay off-hook (is this correct?) Is there any SET channel status command that would allow me to do something like this? PauloHM -------------- next

...needed - just fill in the same variables. exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3}) exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3}) exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)}) exten => _XXX.,n,Set(QDIALER_CHANNEL=ZAP/g0/${QDIALER_NUMBER}) exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE}) *exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)* exten => _XXX.,n,Goto(qm-queuedial,s,1) CLI output: -- Called 4904166356574 at queuedial/n -- Executing [4904166356574 at queuedial:1] Set("Local/4904166356574 at queuedial-d851,2", "QDI...

...FER events. Without it, the 'h' extension gets invoked as soon as the call is bridged to the agent. My agent context looks like this: [agents] exten => 491,1,Dial(SIP/491,20) exten => h,1,PauseQueueMember(|${CUT(CHANNEL,,1)}) When I do something along the lines of: AddQueueMember(queuename,Local/XXXX at agents) Then as soon as the call is bridged, my 'h' extension gets run: -- Executing [491 at agents:1] Dial("Local/491 at agents-c002,2", "SIP/491") in new stack -- Called 491 -- SIP/491-00aa22d0 is ringing -- Local/491 at agents-c002,1 is...

...queue. So my question is this, is this fixed in 1.6.x? Or does anyone else even see this as a problem/bug? Might I suggest a fix of if the queue is empty upon entry of a call, Asterisk checks back every 15 seconds (or whatever) to refresh the queue member list. Btw, if a 'queue show <queuename>' is done from CLi, or QUEUE_MEMBER_COUNT() is used it will grab a new member list, and the call will ring through. Just seems like a bad behavior. Any thoughts? --Robert

...we look at 17s holdtime And assume that is the average hold time before calls get answered by a queue members. However, if I calculate the average hold time from out queue log table using the following SQL select sum(data1)/ count(*) as ave_hold_time from queue_log where time > DATE(NOW()) and queuename='<queue_name>' and event='CONNECT'; I get the vastly different figure of 92.4. So, is the queue show figure wrong due to a bug or am I making an incorrect assumption as to what it means? Thanks in advance Ish -- Ishfaq Malik Department: VOIP Support Company: Packnet Lim...

...gt; > sqlite3 /var/lib/asterisk/realtime.sqlite3 > > CREATE TABLE "queue_log" ("time" TEXT, "data1" TEXT, "data2" TEXT, "data3" > TEXT, "data4" TEXT, "data5" TEXT, "event" TEXT, "agent" TEXT, "queuename" > TEXT, "callid" TEXT); > > and it works > > sqlite> select * from queue_log; > 2016-10-20 11:40:36.628804||||||QUEUESTART|NONE|NONE|NONE > 2016-10-20 11:40:36.690313||||||CONFIGRELOAD|NONE|NONE|NONE > > column types needs modification to something more...

Hi I am currently using 1.2.x and 1.4.x behind OpenSER. One of the things I do on INVITES is to re-authenticate the user from OpenSER. Then when the INVITE gets passed to Asterisk I capture the AUTH to a variable in the dialplan and pass to an AGI script. I am now trying to set the same thing up in 1.6 However because the argument delimter in 1.6 has changed from pipe to comma this breaks as the

I'm curious if anyone has implemented the following: Need to setup an on-call queue, that activates after 5PM and de-activates at 8AM, also that activates/deactivates on demand(I'm thinking a feature code here). The "agents" need to log in via cell phones, and when calls come in from outside to the asterisk system, it'll need to call the cell phone agents that are active.

Hello List, Question: Has anyone been able to create multiple queue_log files in /var/log/asterisk for multiple queues? We are designing a multi-tenant system and separating the log files would be useful, instead of dropping all queue actions into one file. Is it possible this is a user configurable option I am missing? Cheers, -- ------ Christopher T Aloi ------

Hi, I'm putting together a system to manage agents with Realtime, and without chan_agent. In 1.2.13, there's a handy (although marked as deprecated in apps/Makefile) PGSQL application to let me do this: macro queue-addremove(queuename,penalty) { switch(${MACRO_EXTEN:0:1}) { case I: // Login PGSQL(Connect connid host=XXX user=XXX password=XXX dbname=XXX); PGSQL(Query resultid ${connid} INSERT INTO queue_member_table VALUES (\'${queuename}\'\,\'Local/${MACRO_EXTE...

Hi I've a queue which has generic zap extensions (of my legacy PBX which is connected to asterisk via cross over on span 4 ) logged in ..The legacy pbx extensions are able to logon to queue perfect.. but Whenever a call comes in queue the status of that extension in "queue show <queuename>" always shows as "NOT IN USE" instead of ringing or In use as shown in a SIP extension..My question is there anyway to register custom generic zap extensions onto the hints and get the status via extension state command ..alternatviley how can I show the device status as "In...

Hi to all i'm using Asterisk 1.4 and need to announce something like 'The operator answering to you call is XXX' to the caller, is it possible to do that using an AGI script ? The syntax in Asterisk 1.4 is Queue(queuename[|options][|URL][|announceoverride][|timeout][|AGI]) So, setting up an appropriate AGI script can i play an audio file (or create it with some tts) to the call? After the AGI script the call is linked with the operator even if there is an Answer into the AGI? Thanks to all -- /*************/ ni...

...niqueid` int(10) unsigned NOT NULL auto_increment, `membername` varchar(40) default NULL, `queue_name` varchar(128) default NULL, `interface` varchar(128) default NULL, `penalty` int(11) default NULL, `paused` int(1) default NULL, `state_interface` varchar(128) NOT NULL, Data: 1, Name, QUEUENAME, Local/1050 at agents/n, 1, , SIP/100 Local agents are setup setup in an 'agents' context. [agents] exten => 1050,1,Set(agentsip=${DB(agent_sip/1050)} exten => 1050,2,Dial(SIP/${agentsip}) Queue shows the agent as unavailable when the SIP device (SIP/100) is down. (as I would hope...

Hello list, what is the correct syntax ? exten => s,n,Queue(${queuename},,,,${timeout},cleanpickup.agi^${CHANNEL}) [Sep 13 10:23:58] WARNING[23551]: res_agi.c:886 launch_script: Failed to execute '/var/lib/asterisk/agi-bin/cleanpickup.agi^SIP/329909007906-0000017a': File does not exist. Kind regards, Jonas. -------------- next part -------------- An HT...

I have some cases when I want to pause a queue member and automatically unpause the queue member after a specified time. Right now I am doing it by a AMI script, but was thinking if it is possible to add a parameter to PauseQueueMember like, PauseQueueMember([queuename],interface[,options[,reason[,time]]]) where time will be how long (in seconds) the interface will be paused. before brought back. Maybe it is a bad idea, I dont know, what do you think? -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pip...