Hi, I'm trying to build a call center application that allows attendants to come in the morning and dial a certain extension to make their extension available. I wouldn't like to use the AgentLogin app because their line would need to stay off-hook (is this correct?) Is there any SET channel status command that would allow me to do something like this? PauloHM -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20030623/d4b0cde3/attachment.htm
There may be some trickiness that can be done with "chan_local" as
agents of the call queue. However, a much more elegant way to do this
would be to create an app_addagent and app_removeagent that allows the
dynamic addition and removal of extensions from the agent pool for a
given queue. addagent(${CHANNEL}, techsupport) or something like that.
Ben
-----Original Message-----
From: Paulo Mannheimer [mailto:paulohm@instant.com.br]
Sent: Monday, June 23, 2003 6:36 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] dynamic queue channels
Hi, I'm trying to build a call center application that allows
attendants to come in the morning and dial a certain extension to make
their extension available.
I wouldn't like to use the AgentLogin app because their line
would need to stay off-hook (is this correct?)
Is there any SET channel status command that would allow me to
do something like this?
PauloHM
-------------- next part --------------
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Nice work! :-) Thanks
Cant wait to see it in cvs.
-----Original Message-----
From: Paulo Mannheimer [mailto:paulohm@instant.com.br]
Sent: Thursday, June 26, 2003 11:23 AM
To: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] dynamic queue channels
Just posted a patch do Mark implementing this.
There are two new commands:
- AddQueueMember(queuename[|interface])
- RemoveQueueMember(queuename[|interface])
An example would be
AddQueueMember(techsupport|Zap/3-1)
Hope you find it useful
PauloHM
-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Benjamin
Miller
Sent: June 24, 2003 11:41 AM
To: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] dynamic queue channels
There may be some trickiness that can be done with "chan_local"
as agents of the call queue. However, a much more elegant way to do
this would be to create an app_addagent and app_removeagent that allows
the dynamic addition and removal of extensions from the agent pool for a
given queue. addagent(${CHANNEL}, techsupport) or something like that.
Ben
-----Original Message-----
From: Paulo Mannheimer [mailto:paulohm@instant.com.br]
Sent: Monday, June 23, 2003 6:36 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] dynamic queue channels
Hi, I'm trying to build a call center application that
allows attendants to come in the morning and dial a certain extension to
make their extension available.
I wouldn't like to use the AgentLogin app because their
line would need to stay off-hook (is this correct?)
Is there any SET channel status command that would allow
me to do something like this?
PauloHM
-------------- next part --------------
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Could you post to the list,so we could take look just in case mark has a
plate load of items to merge ??
-----Original Message-----
From: Benjamin Miller <BGMiller@dccinc.com>
To: asterisk-users@lists.digium.com <asterisk-users@lists.digium.com>
Date: June 26, 2003 11:45 AM
Subject: RE: [Asterisk-Users] dynamic queue channels
Nice work! :-) Thanks
Cant wait to see it in cvs.
-----Original Message-----
From: Paulo Mannheimer [mailto:paulohm@instant.com.br]
Sent: Thursday, June 26, 2003 11:23 AM
To: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] dynamic queue channels
Just posted a patch do Mark implementing this.
There are two new commands:
- AddQueueMember(queuename[|interface])
- RemoveQueueMember(queuename[|interface])
An example would be
AddQueueMember(techsupport|Zap/3-1)
Hope you find it useful
PauloHM
-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Benjamin Miller
Sent: June 24, 2003 11:41 AM
To: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] dynamic queue channels
There may be some trickiness that can be done with
"chan_local" as agents of the call queue. However, a much more
elegant way to do this would be to create an app_addagent and app_removeagent
that allows the dynamic addition and removal of extensions from the agent pool
for a given queue. addagent(${CHANNEL}, techsupport) or something like that.
Ben
-----Original Message-----
From: Paulo Mannheimer [mailto:paulohm@instant.com.br]
Sent: Monday, June 23, 2003 6:36 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] dynamic queue channels
Hi, I?m trying to build a call center application that allows
attendants to come in the morning and dial a certain extension to make their
extension available.
I wouldn?t like to use the AgentLogin app because their line would
need to stay off-hook (is this correct?)
Is there any SET channel status command that would allow me to do
something like this?
PauloHM
-------------- next part --------------
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Correct.
This should be part of my disclaimer.
Sorry about that.
-----Original Message-----
From: TC [mailto:trclark@shaw.ca]
Sent: June 26, 2003 6:31 PM
To: paulohm@instant.com.br
Subject: Re: [Asterisk-Users] dynamic queue channels
FYI
Not a biggie but that pacth is not against current cvs
-----Original Message-----
From: Paulo Mannheimer <paulohm@instant.com.br>
To: asterisk-users@lists.digium.com <asterisk-users@lists.digium.com>
Date: June 26, 2003 2:13 PM
Subject: RE: [Asterisk-Users] dynamic queue channels
Sure, here it goes. PLEASE READ THE DISCLAIMER BELOW ;-)
This is my first true patch to asterisk, no money back guarantee. Please
backup all your hard disk before applying it !!! (just kidding .)
PauloHM
-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of TC
Sent: June 26, 2003 5:02 PM
To: asterisk-users@lists.digium.com
Subject: Re: [Asterisk-Users] dynamic queue channels
Could you post to the list,so we could take look just in case mark has a
plate load of items to merge ??
-----Original Message-----
From: Benjamin Miller <BGMiller@dccinc.com>
To: asterisk-users@lists.digium.com <asterisk-users@lists.digium.com>
Date: June 26, 2003 11:45 AM
Subject: RE: [Asterisk-Users] dynamic queue channels
Nice work! :-) Thanks
Cant wait to see it in cvs.
-----Original Message-----
From: Paulo Mannheimer [mailto:paulohm@instant.com.br]
Sent: Thursday, June 26, 2003 11:23 AM
To: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] dynamic queue channels
Just posted a patch do Mark implementing this.
There are two new commands:
- AddQueueMember(queuename[|interface])
- RemoveQueueMember(queuename[|interface])
An example would be
AddQueueMember(techsupport|Zap/3-1)
Hope you find it useful
PauloHM
-----Original Message-----
From: asterisk-users-admin@lists.digium.com
[mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Benjamin
Miller
Sent: June 24, 2003 11:41 AM
To: asterisk-users@lists.digium.com
Subject: RE: [Asterisk-Users] dynamic queue channels
There may be some trickiness that can be done with "chan_local" as
agents of the call queue. However, a much more elegant way to do this
would be to create an app_addagent and app_removeagent that allows the
dynamic addition and removal of extensions from the agent pool for a
given queue. addagent(${CHANNEL}, techsupport) or something like that.
Ben
-----Original Message-----
From: Paulo Mannheimer [mailto:paulohm@instant.com.br]
Sent: Monday, June 23, 2003 6:36 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] dynamic queue channels
Hi, I'm trying to build a call center application that allows attendants
to come in the morning and dial a certain extension to make their
extension available.
I wouldn't like to use the AgentLogin app because their line would need
to stay off-hook (is this correct?)
Is there any SET channel status command that would allow me to do
something like this?
PauloHM
-------------- next part --------------
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