I'm currently having the same issue. If anyone has a solution to this it
would be greatly appreciated.
On 5/26/06, Matt <mhoppes@gmail.com> wrote:>
> Hi,
> I'm trying to use Round Robin Memory with my queues. It seems to work
> fine... that being I call in.. first time agent 1 will get a call,
> second time agent 2, and so on. However, it seems if a period of
> time has gone by since agent 1 got a call (I don't know how much but
> say 10 minutes or so) when another call comes in.. agent 1 gets the
> call again. Can anyone confirm this? Is this a bug?
>
> [207]
> wrapuptime=60
> timeout=60
> strategy=rrmemory
> retry=15
> queue-youarenext=queue-youarenext
> queue-thereare=queue-thereare
> queue-thankyou=custom/aa_10
> queue-callswaiting=queue-callswaiting
> music=default
> monitor-join=yes
> monitor-format=wav
> member=Agent/9999
> member=Agent/1001
> member=Agent/1014
> member=Agent/1036
> member=Agent/1045
> member=Agent/1063
> member=Agent/3000
> maxlen=0
> leavewhenempty=no
> joinempty=Yes
> context=aa_10
> announce-holdtime=yes
> announce-frequency=300
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