I am trying to put together a list of 'departments' to request as voice prompts. I have the biggies (sales, accounting, shipping, etc...) but I want to make sure I do not miss any. If anyone anyone has some suggestions (Ha... that is like going to an NRA meeting ans asking if anybody has a gun :-) ) please forward them to me (and / or post here although, with the volume of this list I do not always have time to read every digest so the 'and' option may be best.) so that I can compile a single list, verify that they are not already available, group them, and send them on. Please put 'voice prompt' in the subject line of anything you forward me so that I am less likely to miss it. I am looking for titles that fit into the string: "press 1 for the DEPT department" or "press 1 for DEPT" but if you have other suggestions, let me know. I will be collecting these for about a week so please try to get them to me in that time frame. I am hopeful that, with these prompts, it will be possible to make a complete (albeit fairly generic) tree, all with the same voice. Thanks; James alspachfam at charter dot net
alspachfam@charter.net wrote:> I am trying to put together a list of 'departments' to request as > voice prompts. I have the biggies (sales, accounting, shipping, > etc...) but I want to make sure I do not miss any. If anyone anyone > has some suggestions (Ha... that is like going to an NRA meeting ans > asking if anybody has a gun :-) ) please forward them to me (and / > or post here although, with the volume of this list I do not always > have time to read every digest so the 'and' option may be best.) so > that I can compile a single list, verify that they are not already > available, group them, and send them on. Please put 'voice prompt' in > the subject line of anything you forward me so that I am less likely > to miss it. > I am looking for titles that fit into the string: > "press 1 for the DEPT department" or "press 1 for DEPT" > but if you have other suggestions, let me know. > I will be collecting these for about a week so please try to get them > to me in that time frame. > I am hopeful that, with these prompts, it will be possible to make a > complete (albeit fairly generic) tree, all with the same voice. >Thank you. I do have some suggestions. Departments: Support Purchasing Customer Service I will post more later when I have more time. Thanks.
You should not put the "press" or the number in the prompt. Have them as separate sounds, that way, they are more generic. EG: Background(press-1-for) Background(sales) Background(and) Background(service) Background(department) Background(press-2-for) Background(Tech) Background(support) -- Christopher Dobbs alspachfam@charter.net wrote:> I am trying to put together a list of 'departments' to request as > voice prompts. I have the biggies (sales, accounting, shipping, > etc...) but I want to make sure I do not miss any. If anyone anyone > has some suggestions (Ha... that is like going to an NRA meeting ans > asking if anybody has a gun :-) ) please forward them to me (and / > or post here although, with the volume of this list I do not always > have time to read every digest so the 'and' option may be best.) so > that I can compile a single list, verify that they are not already > available, group them, and send them on. Please put 'voice prompt' in > the subject line of anything you forward me so that I am less likely > to miss it. > I am looking for titles that fit into the string: > "press 1 for the DEPT department" or "press 1 for DEPT" > but if you have other suggestions, let me know. > I will be collecting these for about a week so please try to get them > to me in that time frame. > I am hopeful that, with these prompts, it will be possible to make a > complete (albeit fairly generic) tree, all with the same voice. > > Thanks; > James > > alspachfam at charter dot net > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
I have sent this twice now but, I think, for some reason, it has been sent as HTML which is causing it to be drooped (and rightly so). I apologize in advance if, suddenly, those two make it though along with this one. Anyway, I should have been more clear in my original message. I am looking for departments that fit - into - those strings. Pretty much, if a person could replace DEPT with what they are thinking, they are on track. I mention the strings them selves only as a way to show context. When I first posted that message I had a handful of examples that did not fit into that 'mold' but, for the life of me, I can not think of one now. Thanks; James> ------------------------------------------------------------------------ > > Date: > Fri, 10 Dec 2004 16:24:00 -0800 > > > You should not put the "press" or the number in the prompt. > Have them as separate sounds, that way, they are more generic. > > alspachfam@charter.net wrote: > >> >> I am looking for titles that fit into the string: >> "press 1 for the DEPT department" or "press 1 for DEPT" >> but if you have other suggestions, let me know. >>
We developed IVR machines for a long time (using Dialogic and our own code) In order to be able to get the most of prerecorded prompts, you need to have a folder "general" sounds (numbers - 1-20, 30-90, 100-900, 1000-9000 and so on, month names, dept. names, etc.) Then, complete sentences can be built. You'll get the best sounds if you record the whole sentence, but if you need to change anything, you'll need to record again.> -----Original Message----- > From: Christopher Dobbs [mailto:crdobbs@eracew.net] > Sent: Saturday, December 11, 2004 2:24 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Voice Prompt Info > > You should not put the "press" or the number in the prompt. > Have them as separate sounds, that way, they are more generic. > > EG: > Background(press-1-for) > Background(sales) > Background(and) > Background(service) > Background(department) > > Background(press-2-for) > Background(Tech) > Background(support) > > -- > Christopher Dobbs > > > alspachfam@charter.net wrote: > > > I am trying to put together a list of 'departments' to request as > > voice prompts. I have the biggies (sales, accounting, shipping, > > etc...) but I want to make sure I do not miss any. If anyone anyone > > has some suggestions (Ha... that is like going to an NRA meeting ans > > asking if anybody has a gun :-) ) please forward them to me (and / > > or post here although, with the volume of this list I do not always > > have time to read every digest so the 'and' option may be best.) so > > that I can compile a single list, verify that they are not already > > available, group them, and send them on. Please put 'voice prompt'in> > the subject line of anything you forward me so that I am less likely > > to miss it. > > I am looking for titles that fit into the string: > > "press 1 for the DEPT department" or "press 1 for DEPT" > > but if you have other suggestions, let me know. > > I will be collecting these for about a week so please try to getthem> > to me in that time frame. > > I am hopeful that, with these prompts, it will be possible to make a > > complete (albeit fairly generic) tree, all with the same voice. > > > > Thanks; > > James > > > > alspachfam at charter dot net > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- > This message has been scanned for viruses and > dangerous content by MailScanner, and is > believed to be clean. > MailScanner thanks transtec Computers for their support.
One more thing about prompts, it's better to say "for sales press 5" than "press 5 for sales", because by the time you hear "sales" you've already forgotten what number it was. So record "for sales press" and the digits (you could use the digits that come with *, but a sentence in two voices sounds very funny, I know, the user directory on an old IVR of ours works that way). That way when you need to change the numbers the menu you can do it.
First of all, I generally skip messages that have the entire digest subject as well. I am always thinking that it was somebody who has left the entire digest in their reply. Sorry I missed the subject in my messages. Second, currently the plan is to have Allison (the same person who recorded the rest of the prompts) record just the title of the department. I think, we already have everything else needed to put together the prompts our selves. I have found that I get fairly decent results editing the files together to make my prompts. I know that I can just have them played one after another but editing them together gives me a bit more control of the timing. If anyone has any objections to recording the files this way, please let me know. It just seems that it is the most flexible. It allows you to say "For accounting press one" , "The accounting department is closed today", "You have reached the accounting department", etc... Thanks; James> > ------------------------------------------------------------------------ > > Subject: > Re: [Asterisk-Users] Voice Prompt Info > From: > Christopher Dobbs <crdobbs@eracew.net> > Date: > Sat, 11 Dec 2004 13:07:07 -0800 > > > Your previous messages came through, but had "[Asterisk-Users] Re: > Asterisk-Users Digest, Vol 5, Issue 158" as the subject. > > I for one usually skip messages where the person did not think to > change the digest subject to something more meaningfully. > > To help others help you could those of you who get digest form please > fix the subject before replying? > > Thank you in advance. > > -- > Christopher Dobbs > > alspachfam@charter.net wrote: > > ------------------------------------------------------------------------ > > Subject: > [Asterisk-Users] RE: Voice Prompt Info > From: > "Warren Burstein" <warren@softov.co.il> > Date: > Sat, 11 Dec 2004 23:41:38 +0200 > > >One more thing about prompts, it's better to say "for sales press 5" than >"press 5 for sales", because by the time you hear "sales" you've already >forgotten what number it was. > >So record "for sales press" and the digits (you could use the digits that >come with *, but a sentence in two voices sounds very funny, I know, the >user directory on an old IVR of ours works that way). That way when you >need to change the numbers the menu you can do it. > > > > > ------------------------------------------------------------------------ > > Subject: > Re: [Asterisk-Users] RE: Voice Prompt Info > Date: > Sun, 12 Dec 2004 17:57:49 -0500 > > > Warren Burstein wrote: > >> One more thing about prompts, it's better to say "for sales press 5" >> than "press 5 for sales", because by the time you hear "sales" you've >> already forgotten what number it was. > > > If you add the sounds all you need is For Sales recorded the new > sounds have press # already. So you don't need to get any additional > recorded items except the one that says "For Sales" by Allison. If you > want have her record "Press" as an additional recorded item. > > >> So record "for sales press" and the digits (you could use the digits >> that come with *, but a sentence in two voices sounds very funny, I >> know, the user directory on an old IVR of ours works that way). That >> way when you need to change the numbers the menu you can do it. >>
Ariel Batista wrote:> Warren Burstein wrote: >> One more thing about prompts, it's better to say "for sales press 5" >> than "press 5 for sales", because by the time you hear "sales" you've >> already forgotten what number it was. > > If you add the sounds all you need is For Sales recorded the new sounds > have press # already. So you don't need to get any additional recorded > items except the one that says "For Sales" by Allison. If you want have > her record "Press" as an additional recorded item.She already did a message containing just "press", sounds/vm-press.gsm in asterisk-1.0.0 (not asterisk-sounds). I was thinking about a project I have to bring up very soon won't be time to wait for new recordings, so we are going to record the messages ourselves, but yeah, if we're making messages for everyone to use, we already have "press" and "press 1". Anyway, the departments we need are support, sales, projects. systems, and operator. There already is %for-tech-support.gsm%For technical support %to-reach-operator.gsm%to reach an operator so all we would like to add is sales, projects, and systems. Maybe so all the messages are similar, add "for an operator" as well. Although we might decide to stick with our own recordings, in case later we need to change a message ASAP.
alspachfam@charter.net wrote:> I am trying to put together a list of 'departments' to request as > voice prompts. I have the biggies (sales, accounting, shipping, > etc...) but I want to make sure I do not miss any. If anyone anyone > has some suggestions (Ha... that is like going to an NRA meeting ans > asking if anybody has a gun :-) ) please forward them to me (and / > or post here although, with the volume of this list I do not always > have time to read every digest so the 'and' option may be best.) so > that I can compile a single list, verify that they are not already > available, group them, and send them on. Please put 'voice prompt' in > the subject line of anything you forward me so that I am less likely > to miss it. > I am looking for titles that fit into the string: > "press 1 for the DEPT department" or "press 1 for DEPT" > but if you have other suggestions, let me know. > I will be collecting these for about a week so please try to get them > to me in that time frame. > I am hopeful that, with these prompts, it will be possible to make a > complete (albeit fairly generic) tree, all with the same voice. > > Thanks; > James > > alspachfam at charter dot net > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >Operations Call Centre Large Order(s) Government Order(s) jsp