Every time I have upgraded via CVS in last few weeks, the
queue and agent program doesn't appear to function together.
The calls are not getting passed: Agent 308 is logged in and idle.
Yet I have a customer that has been on hold for over 8 minutes.
Any Ideas?
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pbx*CLI> show agents
301 (Lee) not logged in (musiconhold is 'default')
302 (Michelle) not logged in (musiconhold is 'default')
303 (Jennifer) not logged in (musiconhold is 'default')
304 (Collie) not logged in (musiconhold is 'default')
305 (Robert) not logged in (musiconhold is 'default')
306 (Delores) not logged in (musiconhold is 'default')
307 (Abbie) not logged in (musiconhold is 'default')
308 (Reggie) logged in on Zap/65-1 is idle (musiconhold is
'default')
309 (Jason) not logged in (musiconhold is 'default')
pbx*CLI> show queues
PillNetwork has 2 calls (max unlimited)
Members:
Agent/301
Agent/302
Agent/303
Agent/304
Agent/305
Agent/306
Agent/307
Agent/308
Agent/309
Callers:
1. Zap/25-1 (wait: 8:29)
2. Zap/26-1 (wait: 0:42)
> The calls are not getting passed: Agent 308 is logged in and idle. > Yet I have a customer that has been on hold for over 8 minutes.Is this duplicatable? Perhaps I can ssh in and take a look. Agents and queues have been in heavy development the last few weeks. Mark
I have noticed that there have been changes such as AddQueueMember. Maybe this is why? Has the old AgentLogin app been deprecated? John On Saturday, August 2, 2003, at 03:30 PM, Mark Spencer wrote:>> The calls are not getting passed: Agent 308 is logged in and idle. >> Yet I have a customer that has been on hold for over 8 minutes. > > Is this duplicatable? Perhaps I can ssh in and take a look. Agents > and > queues have been in heavy development the last few weeks. > > Mark > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users
Definitely not. AddQueueMemember is just for another user. There is now also AgentCallbackLogin. Mark On Sat, 2 Aug 2003, John Congdon wrote:> I have noticed that there have been changes such as AddQueueMember. > Maybe this is why? Has the old AgentLogin app been deprecated? > > > John > > > > On Saturday, August 2, 2003, at 03:30 PM, Mark Spencer wrote: > > >> The calls are not getting passed: Agent 308 is logged in and idle. > >> Yet I have a customer that has been on hold for over 8 minutes. > > > > Is this duplicatable? Perhaps I can ssh in and take a look. Agents > > and > > queues have been in heavy development the last few weeks. > > > > Mark > > > > _______________________________________________ > > Asterisk-Users mailing list > > Asterisk-Users@lists.digium.com > > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users >