similar to: Queue and Agents in CVS

Hi, I'm trying to build a call center application that allows attendants to come in the morning and dial a certain extension to make their extension available. I wouldn't like to use the AgentLogin app because their line would need to stay off-hook (is this correct?) Is there any SET channel status command that would allow me to do something like this? PauloHM -------------- next

greetings - I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot understand what the difference between a queue member and queue agent is. Gurus, can you please explain this? When - for example - should I use "AddQueueMember" application and when should I use "AgentLogin" ? Respectfully Constantine

Anyone have any thoughts on why versions of asterisk I try (4 so far) after CVS-07/18/03 always end up locking up on me... which means no sip clients can register/re-register and if I type "reload" or "stop now" at the cli it just returns and does nothing. I have experienced this same issue on three separate boxes. Two running RedHat 9 and one running Redhat 8. I don't

Hi, Is there a way to detect if the caller will be entering an agentless queue? I'd like to be able to redirect any caller who tried to join a queue with no logged in agents, to be redirected to the groups voicemail. Is this possible? I know I could create a menu and an announcement for voicemail (should the user wish to drop from the queue); but they wouldn't know no one was taking

First off this is not my work for extensions.conf it is modified from http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl ogin-to-standard-dialplan-methods-part-1/ So credit to Leif Madsen <http://www.leifmadsen.com> But as to my question [AgentLogin] ;A replaced version of AgentCallbackLogin() using a GoSub() ; exten =>

As I understand it, you'd enter the extension at which you wish to be called back at, your 9665 has nothing to do with it. Instead of dialling 28 you could dial 9665 and that would add that SIP phone as an agent to the cytelcs queue. Steve -----Original Message----- From: Harold Workman [mailto:hworkman@cytelcom.com] Sent: 22 June 2004 18:54 To: asterisk-users@lists.digium.com Subject:

I installed the 7/7/03 CVS today, and my customer service reps said that there were problems. So I went back to an earlier version. They could log in, but when they received a call, they hear the beep, but not the announcement or call. I am using macros, if night is on, I dial the 800# that is passed. Otherwise I play the Thank You (ty_pn), and I also pass the announcement that the agent hears

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

Greetings and Merry Christmas, We're trying to implements a queue and agents login mechanism on our Asterisk. After going over the documentation, we're unsure if we got it right. We wish to setup a "hotdesk" mechanism, where an agent comes to a station with a PC & IP phone (that is defined as a sip friend user in sip.conf), dials a certain number (agent login extension),

We're moving a somewhat complicated call center over to an Asterisk system, and I'm looking for documentation on queue/agent configuration. So far I haven't found anything on the Digium or Asterisk websites, and I was hoping that someone could point me in the right direction. Thanks, Devon

I've just installed asterisk as a new phone system for our office but am having difficulty with the queues. Specifically I need a way to redirect our sales queue to voicemail when no one is logged in to the queue. I see I can use the joinonempty=no setting, however this setting doesn't work if you use the agent functionality (at least not with AgentCallbackLogin). I could, of

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show

I am having trouble with the AgenCallBackLogin app. I can't seem to define a context for the queue. Here is the relevant configs: queues.conf: [general] [default] [q_lo_1] music = default strategy = ringall context = c_in_1 timeout = 15 retry = 2 maxlen = 0 member => Agent/@3 agents.conf: [agents] autologoff=10 wrapuptime=15000 group=1 agent => 1001,1234,Agent1 agent =>

I've been trying to get the hang of Agents and Queues and I must say its a little unclear as to how things work..... So maybe someone has some better idea....

Hi all, For those of you people that use Agents (with Agentlogin, not AgentCallbackLogin) on a call center, I have this need: when the agent logs in, a channel keeps running all the time that the agent is logged in to receive the incoming calls. How do I know which agent logged in (code)? Right now, if I query the login channel, there is no information about which agent is logged on: #

Hi i have problem with AddQueueMember logic. I need login Agent(Member) in asterisk. use this option: for example: AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13) and now i want to call to this Agent: exten => _1XX,1,Dial(Agent/${EXTEN:1}) call to 113 and asterisk should call to Agent => 13 on interface SIP/ekiga. This doesn't work, How can i do this on Asterisk 1.4(not

Hello, Let say all the SIP devices will be registered on the proxy like kamailio. Agent is a member of Support and Billings Queues on the asterisk servers. Support queue on "Server A" and Billings Queue on "Server B" for example. This will be done via RealTime Queue. I want Agent to dial 1234 on a sip device and it will prompt to enter a pin number to Login via

I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *. Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It