search for: addqueuememb

Hi i have problem with AddQueueMember logic. I need login Agent(Member) in asterisk. use this option: for example: AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13) and now i want to call to this Agent: exten => _1XX,1,Dial(Agent/${EXTEN:1}) call to 113 and asterisk should call to Agent => 13 on interface SIP/ekiga. T...

I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *. Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It seem that AgentCallBackLogin is much easier than AddQueueMember to manage this kind...

Hi, I'm currently migrating to 1.4 and have problems changing deprecated AgentCallbackLogin to AddQueueMember. I have dynamic queues and dynamic agents (MySQL Realtime), and pseudo-dynamic agents.conf (with huge amount of possible agent numbers). Agent login is done trough manager API: * AgentCallbackLogin * QueueAdd In 1.4 seems AddQueueMember can do all the same, but there is no such manager command...

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message NOTICE[30879]: app_queue.c:3122...

...ilable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have configured the following: exten => 6662,1,ADDQUEUEMEMBER(queue1|) ;exten => 6662,1,ADDQUEUEMEMBER(queue1|SIP/${ID${CALLERID(num)}}@local) exten => 6662,2,HANGUP() When I now call 6662 and then enter "show queues" in the cli, I get: queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, S...

Good Day again list, Encountered another problem in the ACD queue... If I use the ADDQueueMember to dynamically add members as foolows, exten => 403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) lets assume I called extension 403 from my extension 2204. then a caller (extension 2203) enters into the techsupport queue I am able to receive the support call on my phone (extension 22...

Hi, I'm having hard time to emulate agencallbacklogin. Agent can logon and receive call without any problem using addqueuemember. The problem comes when I try to evaluate their performance using queuemetrics. Here is an exemple of my log script: ;Agent Login exten => _60XXX,1,Macro(agentLogin) [macro-agentlogin] exten => standard,1,AddQueueMember(queue1) exten => standard,n,AddQueueMember(queue2) exten =...

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e",...

Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember. Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ? -S -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110525/6835507...

...ate If I'm understanding correctly, you're no longer using agents, you're using dynamic queue *members*. There's a subtle but important difference. > show queues does not show the member Now this is strange. How are you adding the Local/8000/n as a member of the queue? Through AddQueueMember()? Through the manager interface? -Jared I am using local/8111/n now. I am using the manager interface to log in and out. There has to be a way to view the activity in the queue. If show queue and show agents doesn't work this really isn't going to do much for anyone running a real ca...

Hi all, I've been working on this for days and can't find a solution. I need to use AddQueueMember for my agent logins to my Queues -- but a number of my agents are outside the main server, which is connected to my asterisk network over IAX2. I can't just do a AddQueueMember(queuename) because it puts in a complicated member calleridnum like: IAX2/peername:65723/23 Which won't exist w...

...> 0/0424449647,1,Answer() exten => 0/0424449647,n,RemoveQueueMember(Helsinborg,Local/0424449647 at support) exten => 0/0424449647,n,Hangup() ; exten => 1/0424449647,1,Answer() exten => 1/0424449647,n,RemoveQueueMember(Helsinborg,Local/0424449647 at support) exten => 1/0424449647,n,AddQueueMember(Helsinborg,Local/0424449647 at support,1,,Lisbeth Mingert Nilsson,SIP/0424449647) exten => 1/0424449647,n,Hangup() ; exten => 0424449630,1,Answer() exten => 0424449630,n,ExecIf($[${QUEUE_MEMBER(Helsingborg,logged)}=0]?Queue(Goteborg,rtT)) exten => 0424449630,n,Queue(Helsingborg,nrtT)...

Hi All; To simplify the the login and logout for the agent, I am looking for the variable that can be used for the AddQueueMember (in the place of the ?????? as following: exten => 100,1,AddQueueMember(CustomerSupport,${????????},1) exten => 100,2,Playback(agent-loginok) exten => 101,1,RemoveQueueMember(CustomerSupport,${??????}) exten => 102,2,Playback(agent-loggedoff) In other words, what is the channel vari...

...o set up a few callback type queues, I set them up as suggested in queues-with-callback-members.txt. I was able to set the queues up completely this way, however, I'm trying to use Flash Operator Panel (aka AsterNIC) to monitor the agents' login status. FOP monitors their status if I call AddQueueMember with their actual interface (which, by the way, makes more sense to me than logging them in via chan_local), and it even seems to work with Local/${AGENT_EXTEN}@default. But if I use any context other than "default" here, FOP doesn't recognize that the agent is logged in. (The use...

I am having a difficult time with the transition from agentcallback login... Here are a few of the isssues, I am logging in using chan_ local ie:local/8000 as the extension Call Detail records no longer show agent/xxxx as the dstchannel show agents no longer shows the channels state show queues does not show the member Can anybody help? I have a ton of time invested in applications I developed

Hi Everyone, I am doing a queue show and I can't see any column that shows a queue member priority. Is there any other command that can show the member priority on the Asterisk 1.4x CLI? We are using this format of dialplan to login agents: exten => 123,Answer() exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n) exten => 123,Hangup() ^^^^ Where 500 is the English queue number and extension 123 is dial to login into Q-500 The priorities don't seem to work when we use the LEASTRECENT strategy so I am suspecting my dialplan above or maybe even the priorit...

...serving the queue. Any advice will be appreciated. thanks, James *** my extensions.conf extracts *** ; Customer presses 9 to enter the help queue exten => 9,1,Queue(helpq.e|H) exten => 9,2,Voicemail(u4908) exten => 9,102,Voicemail(u4916) ; Login/Logout for Agents exten => 3001,1,AddQueueMember(helpq.e|SIP/${CALLERIDNUM}); exten => 3001,2,Playback(agent-loginok) exten => 3001,3,Hangup exten => 3002,1,RemoveQueueMember(helpq.e|SIP/${CALLERIDNUM}); exten => 3002,2,Playback(agent-loggedoff) exten => 3002,3,Hangup exten => 3003,1,AddQueueMember(helpq.f|SIP/${CALLERIDNUM})...

Has anyone observed a problem where using Local channels with AddQueueMember results in missing TRANSFER events? Right now I'm using straight SIP channels when I call AddQueueMember(). I'm contemplating moving to Local channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so...

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device is called. Is there any way of doing that ? I was looking for something like the "connected" macro in the Dial command. I see that there is an optional agi command - I don't know agi, and wil...