Displaying 20 results from an estimated 132 matches for "addqueuemember".
2008 Sep 02
4
AgentCallbackLogin AddQueueMember
Hi
i have problem with AddQueueMember logic.
I need login Agent(Member) in asterisk.
use this option:
for example:
AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13)
and now i want to call to this Agent:
exten => _1XX,1,Dial(Agent/${EXTEN:1})
call to 113 and asterisk should call to Agent => 13 on interface SIP/ekiga.
Thi...
2007 Feb 13
3
AgentCallBackLogin vs AddQueueMember
I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It seem that AgentCallBackLogin is much easier than AddQueueMember to manage this kind o...
2007 Jun 07
1
AddQueueMember vs AgentCallbackLogin
Hi,
I'm currently migrating to 1.4 and have problems changing deprecated
AgentCallbackLogin to AddQueueMember.
I have dynamic queues and dynamic agents (MySQL Realtime), and
pseudo-dynamic agents.conf (with huge amount of possible agent
numbers).
Agent login is done trough manager API:
* AgentCallbackLogin
* QueueAdd
In 1.4 seems AddQueueMember can do all the same, but there is no such
manager command....
2006 Jun 14
2
AddQueueMember and Local channels
Following on from a posting yesterday from Kevin, I have the following
in the dialplan:
exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ)
I am on extension 706.
From the CLI:
SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s
holdtime), W:0, C:0, A:3, SL:0.0% within 60s
No Members
No Callers
I call 709, get a console message
NOTICE[30879]: app_queue.c:3122 aq...
2008 Jan 13
2
Question about queues and the definition and agents
...ilable)
>exten => 424,3,Hangup
>exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
>exten => 425,2,Playback(available)
>exten => 425,3,Hangup
>
Following your suggestion and a number of postings and articles I have
configured the following:
exten => 6662,1,ADDQUEUEMEMBER(queue1|)
;exten => 6662,1,ADDQUEUEMEMBER(queue1|SIP/${ID${CALLERID(num)}}@local)
exten => 6662,2,HANGUP()
When I now call 6662 and then enter "show queues" in the cli, I get:
queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s
holdtime), W:0, C:0, A:0, SL:...
2005 Jan 11
1
ACD Bug with AddQueueMember Stable
Good Day again list,
Encountered another problem in the ACD queue...
If I use the ADDQueueMember to dynamically add members as
foolows,
exten =>
403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM})
lets assume I called extension 403 from my extension 2204. then
a caller (extension 2203) enters into the techsupport queue
I am able to receive the support call on my phone (extension
2204...
2006 Dec 04
0
Addqueuemember and roaming users problem.
Hi,
I'm having hard time to emulate agencallbacklogin. Agent can logon
and receive call without any problem using addqueuemember. The problem comes
when I try to evaluate their performance using queuemetrics. Here is an
exemple of my log script:
;Agent Login
exten => _60XXX,1,Macro(agentLogin)
[macro-agentlogin]
exten => standard,1,AddQueueMember(queue1) exten =>
standard,n,AddQueueMember(queue2) exten =&g...
2008 Jan 04
2
Agents and AddQueueMember
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use
2012 Dec 08
2
Queue joinempty, even after AddQueueMember
Hello,
I add a member to a queue with AddQueueMember, but the Queue still
indicates "joinempty" :
Add member to queue :
/-- Executing [queueadd at sub-GetParams:2]
AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack
-- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e",
&q...
2011 May 25
6
Asterisk 1..8 multiple queue
Hey Guys!
We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember.
Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ?
-S
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110525/6835507e/...
2007 Jun 05
1
addqueuemember recording and reporting
...ate
If I'm understanding correctly, you're no longer using agents, you're
using dynamic queue *members*. There's a subtle but important
difference.
> show queues does not show the member
Now this is strange. How are you adding the Local/8000/n as a member of
the queue? Through AddQueueMember()? Through the manager interface?
-Jared
I am using local/8111/n now. I am using the manager interface to log in
and out. There has to be a way to view the activity in the queue. If
show queue and show agents doesn't work this really isn't going to do
much for anyone running a real call...
2007 Dec 31
0
How to use AddQueueMember with IAX2 peers?
Hi all,
I've been working on this for days and can't find a solution. I need to use
AddQueueMember for my agent logins to my Queues -- but a number of my agents
are outside the main server, which is connected to my asterisk network over
IAX2. I can't just do a AddQueueMember(queuename) because it puts in a
complicated member calleridnum like: IAX2/peername:65723/23
Which won't exist whe...
2011 Feb 22
0
AddQueueMember and stateinterface question
...> 0/0424449647,1,Answer()
exten => 0/0424449647,n,RemoveQueueMember(Helsinborg,Local/0424449647 at support)
exten => 0/0424449647,n,Hangup()
;
exten => 1/0424449647,1,Answer()
exten => 1/0424449647,n,RemoveQueueMember(Helsinborg,Local/0424449647 at support)
exten => 1/0424449647,n,AddQueueMember(Helsinborg,Local/0424449647 at support,1,,Lisbeth Mingert Nilsson,SIP/0424449647)
exten => 1/0424449647,n,Hangup()
;
exten => 0424449630,1,Answer()
exten => 0424449630,n,ExecIf($[${QUEUE_MEMBER(Helsingborg,logged)}=0]?Queue(Goteborg,rtT))
exten => 0424449630,n,Queue(Helsingborg,nrtT)
I...
2011 Nov 11
1
What the variable that return the IP Phone username to use it for AddQueueMember
Hi All;
To simplify the the login and logout for the agent, I am looking for the variable that can be used for the AddQueueMember (in the place of the ?????? as following:
exten => 100,1,AddQueueMember(CustomerSupport,${????????},1)
exten => 100,2,Playback(agent-loginok)
exten => 101,1,RemoveQueueMember(CustomerSupport,${??????})
exten => 102,2,Playback(agent-loggedoff)
In other words, what is the channel variab...
2008 Jan 17
1
AddQueueMember and Flash Operator Panel
...o set up a few callback type queues, I set them up as suggested
in queues-with-callback-members.txt.
I was able to set the queues up completely this way, however, I'm trying
to use Flash Operator Panel (aka AsterNIC) to monitor the agents' login
status. FOP monitors their status if I call AddQueueMember with their
actual interface (which, by the way, makes more sense to me than logging
them in via chan_local), and it even seems to work with
Local/${AGENT_EXTEN}@default. But if I use any context other than
"default" here, FOP doesn't recognize that the agent is logged in.
(The users...
2007 Jun 04
1
addqueuemember recording and reporting problems
I am having a difficult time with the transition from agentcallback
login...
Here are a few of the isssues, I am logging in using chan_ local
ie:local/8000 as the extension
Call Detail records no longer show agent/xxxx as the dstchannel
show agents no longer shows the channels state
show queues does not show the member
Can anybody help? I have a ton of time invested in applications I
developed
2010 Nov 04
1
Is queue Members priority supposed to show in the "queue show" command
Hi Everyone,
I am doing a queue show and I can't see any column that shows a queue member
priority. Is there any other command that can show the member priority on
the Asterisk 1.4x CLI?
We are using this format of dialplan to login agents:
exten => 123,Answer()
exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 123,Hangup()
^^^^ Where 500 is the English queue number and extension 123 is dial to
login into Q-500
The priorities don't seem to work when we use the LEASTRECENT strategy so I
am suspecting my dialplan above or maybe even the prioritie...
2004 Apr 27
1
Queue() with H option
...serving the queue.
Any advice will be appreciated.
thanks,
James
*** my extensions.conf extracts ***
; Customer presses 9 to enter the help queue
exten => 9,1,Queue(helpq.e|H)
exten => 9,2,Voicemail(u4908)
exten => 9,102,Voicemail(u4916)
; Login/Logout for Agents
exten => 3001,1,AddQueueMember(helpq.e|SIP/${CALLERIDNUM});
exten => 3001,2,Playback(agent-loginok)
exten => 3001,3,Hangup
exten => 3002,1,RemoveQueueMember(helpq.e|SIP/${CALLERIDNUM});
exten => 3002,2,Playback(agent-loggedoff)
exten => 3002,3,Hangup
exten => 3003,1,AddQueueMember(helpq.f|SIP/${CALLERIDNUM});...
2007 Jul 05
1
Missing TRANSFER event in queue log when using Local Channels
Has anyone observed a problem where using Local channels with AddQueueMember
results in missing TRANSFER events?
Right now I'm using straight SIP channels when I call AddQueueMember(). I'm
contemplating moving to Local channels because the non-state-based
wrapuptime blows when you have a channel in multiple queues (they can hang
up and get a call immediately so lo...
2006 Jun 13
3
Queues and macros and agents
When a caller in the queue is connected to an agent, the call is placed
to the extension and context specified using Agentcallbacklogin. This
allows for me to add extra things to the diaplan *before* calling the agent.
Now, I want to be able to use a device, rather than agents. So I can use
addQueueMember and add my SIP device. However, I still want to do a
couple of things before the device is called.
Is there any way of doing that ? I was looking for something like the
"connected" macro in the Dial command.
I see that there is an optional agi command - I don't know agi, and will...