search for: agentlogin

Hi i have an issue getting agentLogin working /etc/asterisk/queues.conf member => Agent/1001 member => Agent/1002 extension.conf exten => 110,1,Wait,1 exten => 110,2,AgentLogin() now, i call 110 by a firefly client, trying to login in as 1001 agent: Aug 12 16:31:36 DEBUG[1103408048]: chan_sip.c:4423 build_route: build_r...

...t is a member of Support and Billings Queues on the asterisk servers. Support queue on "Server A" and Billings Queue on "Server B" for example. This will be done via RealTime Queue. I want Agent to dial 1234 on a sip device and it will prompt to enter a pin number to Login via AgentLogin(). Agent will stay on the line after logged in and wait for the calls.. I understand how this work from single asterisk server. But how is it possible for Agent to stay on the line from multiple asterisk servers or how it should be done? If agent dial 1245 for logging in - does kamailio randomly n...

Hi all, For those of you people that use Agents (with Agentlogin, not AgentCallbackLogin) on a call center, I have this need: when the agent logs in, a channel keeps running all the time that the agent is logged in to receive the incoming calls. How do I know which agent logged in (code)? Right now, if I query the login channel, there is no information abou...

Which kind of transfer do you use? Try using the # transfer. Hope that helps.. Guido Hecken -----Urspr?ngliche Nachricht----- Von: Diego Magalh?es [mailto:diego@redetaho.com.br] Gesendet: Mittwoch, 2. Februar 2005 17:21 An: asterisk-users@lists.digium.com Betreff: [Asterisk-Users] AgentLogin / AgentCallbackLogin transfer problem Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and having a problem with call transfers using the cmds AgentCallBackLogin and AgentLogin... First Case (using cmd AgentCallbacklogin): When the incoming call comes and enters the queue, the agent...

...5134 -----Mensagem original----- De: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] Em nome de Hecken, Guido Enviada em: quarta-feira, 2 de fevereiro de 2005 15:18 Para: Asterisk Users Mailing List - Non-Commercial Discussion Assunto: RE: [Asterisk-Users] AgentLogin / AgentCallbackLogin transfer pro blem Which kind of transfer do you use? Try using the # transfer. Hope that helps.. Guido Hecken -----Urspr?ngliche Nachricht----- Von: Diego Magalh?es [mailto:diego@redetaho.com.br] Gesendet: Mittwoch, 2. Februar 2005 17:21 An: asterisk-users@lists.digium.com...

Hello guys, I?m running Asterisk CVS-HEAD-02/01/05-12:22:46 and having a problem with call transfers using the cmds AgentCallBackLogin and AgentLogin First Case (using cmd AgentCallbacklogin): When the incoming call comes and enters the queue, the agent logged in answer the call. But when I try to transfer this call to another agent, the incoming call is dropped. I don?t receive any error message in asterisk console...Just a Hungup 'Zap/...

Hi, We recently installed asterisk too replace our office PABX, however we are finding it hard to get documentation on the way Agents login. In the agents.conf we have setup a user of agent => 1003,4444,Test. In the extentions.conf file we have added in exten => 9,1,AgentLogin. We can dial 9 and key in the uid and password which logs us in. The asterisk CLI confirms it is login, but when we hangup the phone we are logged out. Is there anyway we can setup an extention for eg #61 so a user can call #61 from a phone key in the uid and password login, then when they are fi...

Followed; http://www.voip-info.org/wiki-Asterisk+Agents agents.conf [agents] agent => 1001,4321,Ben Dover queues.conf [queue1] member => Agent/1001 extensions.conf exten => 28,1,AgentLogin(1001) exten => 29,1,Queue(queue1) But when I call number 28, I get: "Please enter your password followed by the pound key".. but when I enter the the password, 4321, I get: login incorrect. CLI> -- Executing AgentLogin("SIP/stigcompaq-f8be", "1001") in...

Hello folks, I'm using Asterisk stable 1.0.7 in a small call center environment with 3 queues and about 25 agents. All the agents login using the AgentLogin method. It works great with one small caveat. Not all of our phones (Cisco 79XX's) are using the power-over-ethernet setup, some are using external power bricks. I've run into a problem a couple times where an agent is logged in and somehow he/she kicks the power brick under their desk...

and I found a reference to an AgentLogin.rtf. Looks great, except I can't get it to work. queues.conf: [sjs-testq] music = default timeout = 1 retry = 1 maxlen = 0 member => Agent/10001 agents.conf: agent => 10001,1234,Steve Sobol extensions.conf: (I have a phone line set up on which the main menu tells you to press 1 to be...

I'm developing asterisk to work in a small Call Center for a Mobile Communications Provider. I'm looking for references for Agent Logins and Huntgroups. If any of you have already configured Asterisk for such a Task and would be willing to let me take a look at your config files could you please email them to me at mailto:jhelmich@bluesky.as Thanks, Jason Helmich MIS, Blue Sky

http://bugs.digium.com/bug_view_page.php?bug_id=0001693 This patch adds a lot of options for AgentLogin/AgentCallbackLogin Please test and respond in the bug tracker! /O ------------------------------------------------------------------------------------- "This patch adds quite a few new features into __login_exec () of channels/chan_agent.c for AgentLogin() and AgentCallbackLogin(). Only one...

Hi! Is there any way to login an agent by console command? I want to login an agent doing this system call. asterisk -rx 'AgentCallbackLogin 304 34 at default' Any ideas, thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20080122/4bd5f953/attachment.htm

I've been running into an issue where chan_agent gets stuck and all queues stop working. Here's a show channels from when it's stuck: Channel Location State Application(Data) SIP/56-be24 s@macro-stdexten:10 Ring Dial(Agent/19|50|tw) Local/*14@agentlogin *14@agentloginoff:1 Up AgentCallbackLogin() Local/*14@agentlogin *14@agentloginoff:1 Up AgentCallbackLogin() Local/*13@agentlogin *13@agentloginoff:1 Up AgentCallbackLogin(||53@agent- SIP/53-31d3 *11@daa-office:1 Up (None) Local/*13@agentlogin *13@agentloginoff:1...

Hi, I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the user and call AgentLogin. But after that when I call AgentRequest I keep getting Agent '1234' is busy. If I put a delay of 5 second or more before calling AgentRequest then it works most of the times. Here's my dialplan: [login] exten => s,1,Background(thank-you-for-calling) same => n,WaitExten(....

Anyone have any thoughts on why versions of asterisk I try (4 so far) after CVS-07/18/03 always end up locking up on me... which means no sip clients can register/re-register and if I type "reload" or "stop now" at the cli it just returns and does nothing. I have experienced this same issue on three separate boxes. Two running RedHat 9 and one running Redhat 8. I don't

...or: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following manner: Exten => 1001,1,AgentLogin(SIP/1001) Exten => 1000,1,AgentLogin(SIP/1000) One more thing my asterisk successfully captures the call , it plays music on hold but when it starts to push the call in queue it gives out this error. Any one help me out. It's a...

...I'm having hard time to emulate agencallbacklogin. Agent can logon and receive call without any problem using addqueuemember. The problem comes when I try to evaluate their performance using queuemetrics. Here is an exemple of my log script: ;Agent Login exten => _60XXX,1,Macro(agentLogin) [macro-agentlogin] exten => standard,1,AddQueueMember(queue1) exten => standard,n,AddQueueMember(queue2) exten => standard,n,AddQueueMember(queue3) exten => standard,n,AddQueueMember(queue4) exten => standard,n,System(echo "${EPOCH}|${UNIQUEID}|NONE|SIP/${MACRO_EXTEN:2}|AG...

I am investigating an issue with IAX2 extensions in Asterisk 1.8.x. My application connects to Asterisk via AMI and attempts to run an Originate command between an extension (such as SIP/5555 or IAX2/8888) and an application (in my case it is AgentLogin). This works correctly for SIP extensions, in all Asterisk versions. With IAX2 extensions, this worked correctly in Asterisk 1.6.2.20, but started failing sometimes in Asterisk 1.8.7, and now happens every time in Asterisk 1.8.8.1. I found out that any application (not just AgentLogin) will trigg...

Hi, I'm trying to build a call center application that allows attendants to come in the morning and dial a certain extension to make their extension available. I wouldn't like to use the AgentLogin app because their line would need to stay off-hook (is this correct?) Is there any SET channel status command that would allow me to do something like this? PauloHM -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users...