similar to: callcenter supervisor system

Hello all, Anyone expecialized with call center monitoring and reporting solution based on asterisk. A client of us, want to install a call center reporting solution for an asterisk server but I do not know which could be the best tool for that. I need a tool for reporting queue calls, agent calls, and disconnect cause. Any clue will be appreciated. Thanks in advance. VoipCrazy

This is a global message to all to announce our callcenter / dialer / predictive dialer / vicidial program is now open. Codecs: G711, GSM, G729, G723 Protocols: SIP Duration Rate : 30/6 (6/6 with monthly minutes over 100,000) Channels : 100 to start with , more on demand. We are predictive dialer friendly , your account will not be shut off. Contact us to do a test run. Mike

HI all: Iam planning to use my asterisk box as callcenter?,any one can advice me with the best callcenter open source program based on asterisk . ? Any help will be apreciated. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100307/116f1b75/attachment.htm

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

Is it possible to implement a dial-out call queue in Asterisk? My idea is to give Asterisk a list of numbers, and then he makes the calls and delivers the calls to a call queue. Then, the agents will answer the calls. Is this possible? Thanks Regards Joao pereira

hi wich predicitive dialer are you using and wich one do you recomend? a link to the project/product and a link to a how to will be VERY apreciated. Thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello Team, IVR selection of QUEUEMETRICS As we know queuemetrics had an IVR selection functionality where it can get the IVR keypress of a caller. We saw this link http://forum.queuemetrics.com/index.php?action=printpage;topic=503.0 and upon checking, its only determined the Queue, I want to get is the per IVR of a caller. Can you help me guys regarding this? I want to implement this with

hello, I've callcenter and our queue members want to see on their IP phone's display queue's name , from which incoming call was originated, for example "<client's_number> -> Sales". This problem appears when one member can belong to couple queues. Work around would be setting calling name with such information. Maybe there is another way (setting SIP

Hello We are developing an application to be deployed on E1 lines (inbound and outbound calls) What is the best way to fully test the application if we do not have E1 lines in the development environment? Is there some kind of software tester to test IVR/Callcenter applications virtually?? thanks and best regards -------------- next part -------------- An HTML attachment was scrubbed... URL:

Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup?

hi i want to ask for your opinion what is better for a call center 100 current calls and other 200 current calls make the server step by step or use a auto install cd like asterisk now, druid elastix ....? and why? Thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part

Hello List, our setup: Callcenter IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular providers on the xircom analog port, ~60 agents Debian 5.0.1 (Lenny) Asterisk 1.4.21.2 Debian Package recompiled with additional app_queue segfault fix Zaptel 1.4.11 Debian Package My Problem is I have two channels (Zap/9-1 and Zap/6-1) which have a duration of over 4 hours. I am

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has

hi i'm migrating a callcenter to asterisk, inbound calls, queue monitorig is ok, but how can i monitot outgoing calls? for example my agent can be associated with more than one campaigns, so if i monitor his calls in a day, how can i learn about how many calls has he made for campaings A or campaings B? i'm thinking to add some extensions, for example: exten => 99XXXXXX,1;Register

hi wich soft phone do you recomend but i need this feature it must ask for user name and password when it start. i know xline and zoipper but they dont have that i can acomplish this whit twinkle but i need it for Windows :-( any ideas? thanks -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next

Modified httf.conf file and added : ------------------------------------------------------ Alias /recordings/ "/var/spool/asterisk/monitorDONE/" <Directory "/var/spool/asterisk/monitorDONE"> Options Indexes MultiViews AllowOverride None Order allow,deny Allow from all </Directory> Created a folder under vicidial as recordings. FULL_RECORDING is also enabled.

Hello Everyone, We are looking for a simple open source auto dialer with "polling" capabilities. What we would like is a program that we can upload leads to, and have asterisk: i) Dial numbers ii) Play pre-recorded iii) If user presses one, forward the call to an agent There are so many solutions out there it's hard to make a decision on what works, what has just a limited free

I have a customer with a more or less unique need. Right now we are using Wombat as a dialer software so they can contact clients for QA purposes. Everything is working very well and their contact center productivity is way up from the old manual dialing method. The only thing we are having a problem with is that they have up to 5 phone numbers to contact a single customer. Obviously

hi i am using asterisk 1.4.22 ubuntu 8.4 i have two Ethernet one for ssh and other one only for voip calls when i start a call using originate in the manager or the cli in the voip Ethernet i get something like 4Mbits/sec of traffic only 1 G711 call. if i start the call using a soft phone everything is normal. any idea? thanks -- (\__/) (='.'=)This is Bunny. Copy and paste bunny

hi i need a link or something about asterisk load balancing i cant find any, i only found a paragraf in an email anything wiil be wolcome thanks! David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL: