asterisk users - Jan 2007 - Testing IVR / Callcenter applications

Hello
We are developing an application to be deployed on E1 lines (inbound and
outbound calls)
What is the best way to fully test the application if we do not have E1
lines in the development environment?
Is there some kind of software tester to test IVR/Callcenter
applications virtually??

thanks and best regards
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Why don?t you put the IVR in an extension...
and call it also from an extension of the same PBX.

On 1/31/07, fadi mujahid <fadfodeh@gmail.com>
wrote:
> Hello
> We are developing an application to be deployed on E1 lines (inbound and
> outbound calls)
> What is the best way to fully test the application if we do not have E1
> lines in the development environment?
> Is there some kind of software tester to test IVR/Callcenter
> applications virtually??
>
> thanks and best regards
> _______________________________________________
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> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
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> http://lists.digium.com/mailman/listinfo/asterisk-users
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>
>

What do you mean?  Setup another box, make a bunch of calls (as if you were
clients) into the production box, use back to back E1 cards.

 

Bill

 

________________________________

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of fadi mujahid
Sent: Wednesday, January 31, 2007 10:34 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Testing IVR / Callcenter applications

 

Thanks for ur suggestion. 
But the problem is that won't test the queuing of the outbound and inbound
calls of the callcenter

thanks again

On 1/31/07, Alejandro Lengua <alejandro.lengua@gmail.com> wrote:

Why don?t you put the IVR in an extension...
and call it also from an extension of the same PBX.

On 1/31/07, fadi mujahid <fadfodeh@gmail.com>
wrote:
> Hello
> We are developing an application to be deployed on E1 lines (inbound and
> outbound calls)
> What is the best way to fully test the application if we do not have E1
> lines in the development environment? 
> Is there some kind of software tester to test IVR/Callcenter
> applications virtually??
>
> thanks and best regards
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>
> http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
>
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asterisk-users mailing list
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   http://lists.digium.com/mailman/listinfo/asterisk-users

 

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> We are developing an application to be deployed on E1 lines (inbound and
> outbound calls)
> What is the best way to fully test the application if we do not have E1
> lines in the development environment?
> Is there some kind of software tester to test IVR/Callcenter
> applications virtually??
Just use an IAX or SIP thrunk to/from another Asterisk.

there is no real difference from Asterisk's stand point if the call
comes from IAX, SIP or ZAP

hth

you can use a SIP based phone service to try it out



> 
> Hello
> We are developing an application to be deployed on E1 lines (inbound and
> outbound calls)
> What is the best way to fully test the application if we do not have E1
> lines in the development environment?
> Is there some kind of software tester to test IVR/Callcenter 
> applications virtually??
> 
> thanks and best regards 

Super Technologies Inc., Pensacola, Florida
http://www.SuperTec.com - Technologies from tomorrow, Today!

MSN: Rehan@Rehan.com
Skype: Rehan33

"First they ignore you, then they laugh at you, then they fight you, then
you
win." By Mahatma Gandhi.

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Hi,
> We are developing an application to be deployed on E1 lines (inbound and
> outbound calls)
> What is the best way to fully test the application if we do not have E1
> lines in the development environment?
> Is there some kind of software tester to test IVR/Callcenter
> applications virtually??
I just begun to think how to do the same thing... but considering a
Cisco infrastructure (CallManager, IPIVR, voice gateway/router,
proggers...)

Is there any way i can trigger a bunch of calls to the cisco
callmanager (and then to the IVR). Ideally, i was thinking about
something scripteable, so i can extract processing times and so.

Sorry if i sound like a newbie... it is because i am a newbie (first
time on voip, and just discovered open source voip packages).

Thanks very much in advance!

-- 
Saludos,
miguel

Los agujeros negros son lugares donde dios dividi? por cero.

Black holes are places where god divided by zero.