asterisk users - Aug 2009 - Channels don't go away with soft hangup

Hello List,

our setup:
Callcenter

IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular  
providers on the xircom analog port, ~60 agents

Debian 5.0.1 (Lenny)
Asterisk 1.4.21.2 Debian Package recompiled with additional app_queue  
segfault fix
Zaptel 1.4.11 Debian Package


My Problem is I have two channels (Zap/9-1 and Zap/6-1) which have a  
duration of over 4 hours.
I am pretty sure that there is not much talking going on:

Zap/6-1
       Frames in: 104
      Frames out: 101
  Time to Hangup: 0
    Elapsed Time: 4h23m26s

Zap/9-1
       Frames in: 7196
      Frames out: 7186
  Time to Hangup: 0
    Elapsed Time: 4h23m28s


I tried to terminate the channels with "soft hangup", but they are not
going away, so, what are my possibilities without interrupting the  
service?


thanks and best regards,
Ray


-- 
Raimund Sacherer
-
RunSolutions
     Open Source It Consulting
-


Parc Bit - Centro Empresarial Son Espanyol
Edificio Estel - Local 3D
07121 -  Palma de Mallorca
Baleares

Have you tried unloading and reloading the zaptel driver?
l.

2009/8/18 Raimund Sacherer <rs at runsolutions.com>
> Hello List,
>
> our setup:
> Callcenter
>
> IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular
> providers on the xircom analog port, ~60 agents
>
> Debian 5.0.1 (Lenny)
> Asterisk 1.4.21.2 Debian Package recompiled with additional app_queue
> segfault fix
> Zaptel 1.4.11 Debian Package
>
>
> My Problem is I have two channels (Zap/9-1 and Zap/6-1) which have a
> duration of over 4 hours.
> I am pretty sure that there is not much talking going on:
>
> Zap/6-1
>       Frames in: 104
>      Frames out: 101
>  Time to Hangup: 0
>    Elapsed Time: 4h23m26s
>
> Zap/9-1
>       Frames in: 7196
>      Frames out: 7186
>  Time to Hangup: 0
>    Elapsed Time: 4h23m28s
>
>
> I tried to terminate the channels with "soft hangup", but they
are not
> going away, so, what are my possibilities without interrupting the
> service?
>
>
> thanks and best regards,
> Ray
>
>
> --
> Raimund Sacherer
> -
> RunSolutions
>     Open Source It Consulting
> -
>
>
> Parc Bit - Centro Empresarial Son Espanyol
> Edificio Estel - Local 3D
> 07121 -  Palma de Mallorca
> Baleares
>
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> AstriCon 2009 - October 13 - 15 Phoenix, Arizona
> Register Now: http://www.astricon.net
>
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> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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Did you try use busytect option enabeled into zaptel.conf file ?

Another way must be recompile your asterisk an enable BUSYDETECT
options for hangup.

Regards,


On Wed, Aug 19, 2009 at 8:55 AM, Raimund Sacherer<rs at runsolutions.com>
wrote:
> Hello List,
>
> our setup:
> Callcenter
>
> IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular
> providers on the xircom analog port, ~60 agents
>
> Debian 5.0.1 (Lenny)
> Asterisk 1.4.21.2 Debian Package recompiled with additional app_queue
> segfault fix
> Zaptel 1.4.11 Debian Package
>
>
> My Problem is I have two channels (Zap/9-1 and Zap/6-1) which have a
> duration of over 4 hours.
> I am pretty sure that there is not much talking going on:
>
> Zap/6-1
> ? ? ? Frames in: 104
> ? ? ?Frames out: 101
> ?Time to Hangup: 0
> ? ?Elapsed Time: 4h23m26s
>
> Zap/9-1
> ? ? ? Frames in: 7196
> ? ? ?Frames out: 7186
> ?Time to Hangup: 0
> ? ?Elapsed Time: 4h23m28s
>
>
> I tried to terminate the channels with "soft hangup", but they
are not
> going away, so, what are my possibilities without interrupting the
> service?
>
>
> thanks and best regards,
> Ray
>
>
> --
> Raimund Sacherer
> -
> RunSolutions
> ? ? Open Source It Consulting
> -
>
>
> Parc Bit - Centro Empresarial Son Espanyol
> Edificio Estel - Local 3D
> 07121 - ?Palma de Mallorca
> Baleares
>
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> AstriCon 2009 - October 13 - 15 Phoenix, Arizona
> Register Now: http://www.astricon.net
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
> ? http://lists.digium.com/mailman/listinfo/asterisk-users
>


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