Raimund Sacherer
2009-Aug-18 13:25 UTC
[asterisk-users] Channels don't go away with soft hangup
Hello List, our setup: Callcenter IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular providers on the xircom analog port, ~60 agents Debian 5.0.1 (Lenny) Asterisk 1.4.21.2 Debian Package recompiled with additional app_queue segfault fix Zaptel 1.4.11 Debian Package My Problem is I have two channels (Zap/9-1 and Zap/6-1) which have a duration of over 4 hours. I am pretty sure that there is not much talking going on: Zap/6-1 Frames in: 104 Frames out: 101 Time to Hangup: 0 Elapsed Time: 4h23m26s Zap/9-1 Frames in: 7196 Frames out: 7186 Time to Hangup: 0 Elapsed Time: 4h23m28s I tried to terminate the channels with "soft hangup", but they are not going away, so, what are my possibilities without interrupting the service? thanks and best regards, Ray -- Raimund Sacherer - RunSolutions Open Source It Consulting - Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares
Lenz Emilitri
2009-Aug-18 16:37 UTC
[asterisk-users] Channels don't go away with soft hangup
Have you tried unloading and reloading the zaptel driver? l. 2009/8/18 Raimund Sacherer <rs at runsolutions.com>> Hello List, > > our setup: > Callcenter > > IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular > providers on the xircom analog port, ~60 agents > > Debian 5.0.1 (Lenny) > Asterisk 1.4.21.2 Debian Package recompiled with additional app_queue > segfault fix > Zaptel 1.4.11 Debian Package > > > My Problem is I have two channels (Zap/9-1 and Zap/6-1) which have a > duration of over 4 hours. > I am pretty sure that there is not much talking going on: > > Zap/6-1 > Frames in: 104 > Frames out: 101 > Time to Hangup: 0 > Elapsed Time: 4h23m26s > > Zap/9-1 > Frames in: 7196 > Frames out: 7186 > Time to Hangup: 0 > Elapsed Time: 4h23m28s > > > I tried to terminate the channels with "soft hangup", but they are not > going away, so, what are my possibilities without interrupting the > service? > > > thanks and best regards, > Ray > > > -- > Raimund Sacherer > - > RunSolutions > Open Source It Consulting > - > > > Parc Bit - Centro Empresarial Son Espanyol > Edificio Estel - Local 3D > 07121 - Palma de Mallorca > Baleares > > > _______________________________________________ > -- Bandwidth and Colocation Provided by api-digital.com -- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > lists.digium.com/mailman/listinfo/asterisk-users >-- Loway - home of QueueMetrics - queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: lists.digium.com/pipermail/asterisk-users/attachments/20090818/d082510e/attachment.htm
Luis Morales
2009-Aug-18 17:16 UTC
[asterisk-users] Channels don't go away with soft hangup
Did you try use busytect option enabeled into zaptel.conf file ? Another way must be recompile your asterisk an enable BUSYDETECT options for hangup. Regards, On Wed, Aug 19, 2009 at 8:55 AM, Raimund Sacherer<rs at runsolutions.com> wrote:> Hello List, > > our setup: > Callcenter > > IBM Hardware, 1x TE420, 1x xircom analog switch, 4x different cellular > providers on the xircom analog port, ~60 agents > > Debian 5.0.1 (Lenny) > Asterisk 1.4.21.2 Debian Package recompiled with additional app_queue > segfault fix > Zaptel 1.4.11 Debian Package > > > My Problem is I have two channels (Zap/9-1 and Zap/6-1) which have a > duration of over 4 hours. > I am pretty sure that there is not much talking going on: > > Zap/6-1 > ? ? ? Frames in: 104 > ? ? ?Frames out: 101 > ?Time to Hangup: 0 > ? ?Elapsed Time: 4h23m26s > > Zap/9-1 > ? ? ? Frames in: 7196 > ? ? ?Frames out: 7186 > ?Time to Hangup: 0 > ? ?Elapsed Time: 4h23m28s > > > I tried to terminate the channels with "soft hangup", but they are not > going away, so, what are my possibilities without interrupting the > service? > > > thanks and best regards, > Ray > > > -- > Raimund Sacherer > - > RunSolutions > ? ? Open Source It Consulting > - > > > Parc Bit - Centro Empresarial Son Espanyol > Edificio Estel - Local 3D > 07121 - ?Palma de Mallorca > Baleares > > > _______________________________________________ > -- Bandwidth and Colocation Provided by api-digital.com -- > > AstriCon 2009 - October 13 - 15 Phoenix, Arizona > Register Now: astricon.net > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? lists.digium.com/mailman/listinfo/asterisk-users >-- --------------------------------------------------------------------------------- Luis Morales Consultor de Tecnologia Cel: +(58)416-4242091 --------------------------------------------------------------------------------- "Empieza por hacer lo necesario, luego lo que es posible... y de pronto estar?s haciendo lo imposible" Leonardo Da'Vinci ---------------------------------------------------------------------------------