similar to: Call queue problem

Hi, I've been configuring AsteriskNOW from the GUI but could it be that the GUI isn't working properly? because when I make a queue and add a few agents, and when I call the queue none of the phones ring. The queue is also configured at "Ringall" I checked the queues.conf file and the settings matched. I also noticed that the agents I made in the GUI, that they were not written

Hi, Does a parameter exist for a queue to delay ringing/sending a caller to all agent phones after the previous call is answered by an agent? My queue ring strategy is set to ringall. I am using Polycom KIRK wireless DECT SIP phones. And it looks like the KIRK wireless server may need a split send to realize all wireless phones are no longer ringing (busy) after 1 call rings & is unanswered,

I was playing today with the different queueing strategies in queues.conf when I noticed the following behavior. I have 4 agents defined in a queue in queues.conf. These agents login using AgentCallbackLogin. The strategy in the queue is set to leastrecent. I place four calls into the queue and * sends only one call to the least recently used agent. If that agent does not pick up, the

Hello there I have been struggling with queues, because i think this is the right module for our business. My main goal, is when we receive external calls, the receptionist should be able to transfer the call to us Technicians, and I am trying to add 2 extensions to a queue name [teknisk] Extension 301 and 302. I have a test setup now which I thought should look like this: When a external call

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2

Hello Asterisk Users, I guess the subject says the most of it; here goes some more detail: - Running Asterisk 1.2.14 - Objective: record all calls managed by a specific queue - Name those files ${TIMESTAMP}-${CALLERIDNUM}-${UNIQUEID} Facts: - If the UNIQUEID chan var is used in the MONITOR_FILENAME, before calling the Queue() application, the two legs of the call are not

I have a queue I configured as "strict" and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy).

i am configured asterisk-gui the "Queue Extension Configuration" but configure and register into queue.conf : [66666] fullname = Call Center strategy = ringall timeout = 5 wrapuptime = 5 autofill = yes autopause = no maxlen = 0 joinempty = no leavewhenempty = no reportholdtime = yes musicclass = default member => Agent/60010 member => Agent/60011 member => Agent/60014 but not

Can anyone shed any light on an issue with agent penalties? I have 2 queues set up with agents working both queues, but where agent 1 should have a penalty for queue 2 and agent 2 should have a penalty for queue 1. When a call is sent to either queue, it rings agents with and without penalties at the same time. I set up a second system and cannot replicate the issue on the test system. I

I am trying to setup a queue in a very specific way and I can't quite figure it out. I'm sure someone else has done this. I want calls to come into a queue and do a ringall on a number of phones (let's say 3). So ring them for 20 seconds or so. If there is no answer, I want it to ring a second set of phones for 20 seconds. If no answer, then go back to the first set of phones.

Hi, I've just built my first asterisk server. Current information: OS Version: Linux asterisk.visinet.com.au 2.6.18-8.1.8.el5 #1 SMP Tue Jul 10 06:50:22 EDT 2007 i686 i686 i386 GNU/Linux Asterisk Build: Asterisk 1.4.11 Asterisk GUI-version Revision: 1479 $ Server Date & TimeZone: Thu Sep 6 02:37:11 EST 2007 I've used the Asterisk GUI for setup with two IP

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

I have something weird happening and maybe I just need another pair of eyes to see it. I have been using the queue app from CVS 06/06/2003 for a couple of months not without a problem. Every time I upgrade (Which was difficult because of my own errors), my customers get put in the queue just fine. My Agents log in just fine. But once they get connected, there is no sound. If I setup a simple

Hi All I have a problem with queues that I have been trying to solve for many months - the customer has now picked back up onto this and wanting a solution - any guidance, ideas or solutions welcome. This is the situation :- We have a number of agents in a ringall group, a call joins the queue and all handsets ring - great. An agent answers and handles the call - great. The call

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

I am trying to configure a new server for use in a small Call Center. I want to use realtime queues and agents and after following the instructions I can get the queue to show up on the system but no agents. I am using Asterisk 1.4.4 on a CentOS 5 machine. I have this in extconfig.conf: queues => mysql,asteriskcdrdb,queue_table queue_members => mysql,asteriskcdrdb,queue_member_table I put

Hei. I have a question about how to get the periodic-announce to work within my queues. I got the following test: extensions.conf --> exten => s,2,Queue(test|rtT|||200) Queues.conf --> [testqueues] strategy = ringall context = testcontext timeout = 250 periodic-announce-frequency=60 periodic-announce = queue-periodic-announce member => SIP/591 Log from " show queues "

I attempted setting up a queue with agents that log in, and get called with incoming calls: Agents log in using: exten => *88,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@test-sip) Calls get into the queue with: exten => 6029995654,1,Queue(test-noc|t|||60) queues.conf: [test-noc] strategy = rrmemory context = test-sip timeout = 10 retry = 4 member => Agent/@2