So I found a good description of the timeoutrestart setting here
https://issues.asterisk.org/view.php?id=12690#87263. It definitely isn't
what I'm looking for. So I think I may be left with two options:
1. Set "Skip Busy Agents" to No. (not sure how this will work with my
KIRK phones. Currently I have call-waiting disabled on these phones, as they are
not intuitive for handling a 2nd call while already on the phone with 1 call. So
I'm not sure whether asterisk would continue to try to send the queue calls
these phones (during this split second while the phones are still reporting a
status of Ringing/BUSY), or whether it would actually send the call to the
extension's VM (which would be even worse)......
2. Manually adjust the diaplan to introduce some delay after a ringing queue
call is answered by an agent, but before the subsequent call ring the queue
agents. If this becomes the solution, I may need some assistance (although
I'm sure I'd eventually figure it out).
Again, your help is appreciated.
-
Doug Mortensen
Network Consultant
Impala Networks
P: 505.327.7300
.
From: Douglas Mortensen [mailto:doug at impalanetworks.com]
Sent: Monday, November 21, 2011 9:56 AM
To: 'asterisk-users at lists.digium.com'
Subject: [asterisk-users] queue ring delay
Hi,
Does a parameter exist for a queue to delay ringing/sending a caller to all
agent phones after the previous call is answered by an agent? My queue ring
strategy is set to ringall. I am using Polycom KIRK wireless DECT SIP phones.
And it looks like the KIRK wireless server may need a split send to realize all
wireless phones are no longer ringing (busy) after 1 call rings & is
unanswered, prior to sending a 2nd call.
In other words, I think that what we are currently experiencing is this:
Incoming call gets routed to our queue. It rings all phones. In the meantime, a
2nd caller gets routed to our queue (in line behing the first caller that is
currently ringing our phones). One queue agent answers the first phone call in
the queue. Asterisk immediately starts ringing all queue agent extensions again
with the 2nd caller. However, most of the agents extensions are reporting busy,
and so their phones don't ring. The 2nd caller may wind up getting routed to
our queue fallback destination.
So it seems to me that asterisk is sending the 2nd call to the queue agents
before their phones are ready (i.e. before the KIRK Wireless Server is able to
realize that they are no longer ringing [busy] from the first caller).
So I'm thinking that if I can introduce some type of delay of 500ms-1 second
AFTER a queue call rings all phones, but before a subsequent call is permitted
to ring all phones, my problem will be solved.
I am using FreePBX. I know this is not the place to get FreePBX support, but I
believe that the FreePBX gui is just providing a front-end for standard asterisk
features & parameters behind the scenes. I am on Digium AsteriskNOW with
asterisk 1.6. I also believe that this mailing list may be the best source of
community support for asterisk, so I am posting here. :-)