I am trying to setup a queue in a very specific way and I can't quite figure it out. I'm sure someone else has done this. I want calls to come into a queue and do a ringall on a number of phones (let's say 3). So ring them for 20 seconds or so. If there is no answer, I want it to ring a second set of phones for 20 seconds. If no answer, then go back to the first set of phones. I've seen where you could do two queues and do this, but I don't want to have to setup a second queue. I would like it all in one queue. The second part is that I want queue members to have to hit a key to accept a call. The third part is that I don't want agents to have to login. The reasoning behind all of this is that I want to ring desk phones and then if they don't answer, I want to ring cell phones. If I ring the cell phones too long, someone's voicemail will pick up, which I don't want. So if I set it up where they have to ack it, I can ring the cell phones and if someone's vm picks up, it is no big deal. Any ideas?
Peder @ NetworkOblivion wrote:> I want calls to come into a queue and do a ringall on a number of phones > (let's say 3). So ring them for 20 seconds or so. If there is no > answer, I want it to ring a second set of phones for 20 seconds. If no > answer, then go back to the first set of phones. I've seen where you > could do two queues and do this, but I don't want to have to setup a > second queue. I would like it all in one queue.This doesn't sound like a queue at all, but rather just Dial()-ing the desired extensions for that period of time. Are you really to have multiple callers (like a queue would be) or just have incoming calls ring all these phones in this pattern? This can be done with a single queue, but it will take some fancy configuration to make it work.
Peder @ NetworkOblivion wrote:> I want calls to come into a queue and do a ringall on a number of phones > (let's say 3). So ring them for 20 seconds or so. If there is no > answer, I want it to ring a second set of phones for 20 seconds. If no > answer, then go back to the first set of phones. I've seen where you > could do two queues and do this, but I don't want to have to setup a > second queue. I would like it all in one queue.Why not use 2 queues? Regards, Philipp -- amooma GmbH - Bachstr. 126 - 56566 Neuwied - http://www.amooma.de Let's use IT to solve problems and not to create new ones. Asterisk? -> http://www.das-asterisk-buch.de Gesch?ftsf?hrer: Stefan Wintermeyer Handelsregister: Neuwied B 14998
> > The reasoning behind all of this is that I want to ring desk phones > and then if they don't answer, I want to ring cell phones. If I > ring the cell phones too long, someone's voicemail will pick up, > which I don't want. So if I set it up where they have to ack it, I > can ring the cell phones and if someone's vm picks up, it is no big > deal.Also the cell will answer with VM if it is turned off, out of range, etc