Displaying 20 results from an estimated 2000 matches similar to: "Agent autologoff dynamic queue members - Brain aches please help"
2004 Feb 02
4
agent autologoff
Can anyone confirm that the feature listed below works? I'm using
AgentCallbackLogin and it never seems to log the agent off if they don't
answer.
/etc/asterisk/agents.conf
; Define autologoff times if appropriate. This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
autologoff=15
--
Go to
2003 Sep 11
1
autologoff dynamic agents
I use a single queue for all incoming calls, and different people login at
different times to handle the calls, however, quite often, people forget to
logout again (incl me). This causes problems because eventually everyone has
gone home, and people end up sitting in the queue in-definitely...
I use this in extensions.conf
exten => 691,1,AddQueueMember(queue,${CHANNEL})
So, how can I have
2007 May 03
1
Autologoff
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2006 Feb 21
2
Call queue design issues and suggestions
Greetings to all.
I am currently implementing call queues for a customer and have come across
several "problems".
The customer is an airline representative, and will be using call queues for
different airline reservations. The customer requires that any agent be able
to login to any number of queues. This means that queue members have to be
dynamic, not using "member =>
2007 Nov 05
2
Dynamic Queue Members - Auto Logoff
Another quick question (Spending the day trying to get this project sorted
and tucked away) If I am dynamically adding queue members, they will not
abide to settings within agents.conf will they?
Ie. I need the equivalent of Autologoff however want my agents to receive
calls when someone joins the queue, not have to sit on hold all day. I see
AgentCallbackLogin has finally been removed.
Has
2003 Aug 09
5
app_queue, fewestcalls and leastrecent logic
First of all I would like to thank Mark for getting roundrobin to go
roundrobin. Good job.
Now we have some options here for leastrecent and fewestcalls strategy. It
needs some work on the logic and Mark recommend that I ask the list and
get some input before he makes any changes to it.
fewestcalls from what I have seen would always ring the agent with the
fewestcalls first then go into
2006 Dec 05
1
Help with dial plan - two attempts at calling agent before logging agent off?
Hi List,
I'm attempting to set up a queue and agents using agent call back. This is
all working fine with the queue and the agents login etc
However.
In my dial plan I a set variable when a call is entered into the queue to
identify the origin of the call, then when the agent is called I test to see
if the call is from the queue. If it is, the dial plan does not go to VM if
the
2005 Feb 02
8
howto answer a call in a queue
hello i need to know how to enable the feature in the agents.conf to make
the users got to press # to answer the call when is in the queue and the
agent is logged in.
at this time the call enters the queue and the agents who is logged in
only beeps once and then the call enters automatically.
can anybody help me??
TIA
Edgar
2011 Mar 21
7
Queue pause vs logged out ?
Hey Guys,
I knew this is stupid question but i just want to know what is the difference between Queue member logged out vs Pause ?
-Satish
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2006 Jun 15
0
queue always hangs up/skip the next agent after ringing a agent -- help!!!
Hi,
I have 1.2.9.1 installed. It always rings first available agents for 15
seconds, then rings and hangs up the next agents straight away, then
ring the next agents for 15 seconds. It goes as a loop. Any one has the
following same problem? Thanks.
Agents.conf
[general]
persistentagents=yes
[agents]
autologoff=60
wrapuptime=15000
ackcall=no
group=1
agent => 7130,7130,agent1
agent =>
2007 Apr 17
2
CDR datasets
Hello list,
I have been working lately on a small CDR parsing utility, and would like
to do some performance testing on it. I am looking for some - possibly
large - real-life Asterisk CDR datasets to run some performance
monitoring. Anybody's got some CDRs that can be shared?
Thanks in advance,
l.
--
Loway Research - Home of QueueMetrics
http://queuemetrics.com
2016 Jun 17
2
Agents.conf Device_state
Hello,
I think Device State for Agents don't work correctly
My configuration:
agents.conf
[general]
[agent](!)
autologoff=15
ackcall=no
acceptdtmf=#
wrapuptime=5000
musiconhold=default
recordagentcalls=no
custom_beep=beep
[2000](agent)
fullname=Fulano
[2001](agent)
fullname=Zutano
[2002](agent)
fullname=Mengano
queue.conf (Agents Related)
member => Agent/2000
member =>
2006 May 05
6
Dumping queue_log to MySQL
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2006 Oct 20
2
noise gate for asterisk?
Hi list,
I have a client with a strange requirement: putting a noise gate on the
Asterisk channel. For those who are not familiar with them, noise gates
are used in musical instruments to avoid entering low-level noise into the
amp system. What they basically do is, they measure the volume of the
channel, and when it's too low they just let the channel close, i.e send
perfect silence,
2005 Mar 29
5
ACD queue question
I have a simple 4 person ACD queue using the AgentCallback function. No
matter what strategy I use, anytime someone calls into the queue
asterisk dials the agents in the order that they are listed in the
agents.conf file. This doesn't seem right to me, or am I wrong.
2006 Nov 09
2
A couple of new tutorials: installing * 1.4 and the Asterisk GUI
Hello list,
I have prepared a couple of new tutorials you may find interesting:
- Installing an Asterisk 1.4 beta system - at http://astrecipes.net/?n=216
- Installing the Digium's Asterisk GUI for 1.4 - at
http://astrecipes.net/?n=217
It's nothing too complex, but you may find them interesting, especially
the new Asterisk GUI.
Any comment is welcome - the site is a wiki, so feel
2013 May 14
4
dial and bridge
Hi all,
I need some advice - I have been working on originating multiple calls
using AMI and then joining them.
What I want to do is:
- dial call 1 (where the caller is in a "channel" format, like SIp/1234 or
Local/1234 at ext) and "park" it somehow
- dial call 2 (where again the caller is in channel format) and join it to
the previous call.
As a requirement, I cannot use the
2006 Oct 25
3
Maximum talktime in a queue?
Hi,
Is it possible to define maximum talk time in a queue? ie any one who
joins a queue should not be able to talk more than say 5 minutes to
the agent.
raj
2007 Jun 04
1
addqueuemember recording and reporting problems
I am having a difficult time with the transition from agentcallback
login...
Here are a few of the isssues, I am logging in using chan_ local
ie:local/8000 as the extension
Call Detail records no longer show agent/xxxx as the dstchannel
show agents no longer shows the channels state
show queues does not show the member
Can anybody help? I have a ton of time invested in applications I
developed
2004 May 22
1
app_queue and app_groupcount
The new app_groupcount looks great for most applications but it a is a
step back for call queueing...
since app_queue calls physical interfaces and not extensions,
app_groupcont can't be used to limit the calls passed to a dynamically
added agent.
I presently use the broken sip incominglimit feature (even though it's
less than ideal as it also limits outgoing calls preventing