asterisk users - Oct 2006 - Maximum talktime in a queue?

Hi,

Is it possible to define maximum talk time in a queue? ie any one who
joins a queue should not be able to talk more than say 5 minutes to
the agent.

raj

Hi Raj,
if you use Local channels for agents (or callback agents), you can easily  
do this in the Dial() command after the Local channel is called. Of course  
your clients may get a bit angry at being disconnected, it is usually  
better to jave each agent stay aware od the call length and occasionally  
tolerate longer calls :)
Just my $0.02
l.


On Wed, 25 Oct 2006 15:06:35 +0200, Rajkumar S  
<rajkumars+asterisk@gmail.com> wrote:
> Hi,
>
> Is it possible to define maximum talk time in a queue? ie any one who
> joins a queue should not be able to talk more than say 5 minutes to
> the agent.
>
> raj


-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it

Hi Lenz,

On 10/25/06, Lenz <lenz-ml@loway.it> wrote:
> if you use Local channels for agents (or callback agents), you can easily
> do this in the Dial() command after the Local channel is called.
I am using call back agents. Pardon me if this is obvious, but the
dial is performed by the queue app, so how do I control the dial
command? A bit more elaboration will be of great help.
>  Of course
> your clients may get a bit angry at being disconnected, it is usually
> better to jave each agent stay aware od the call length and occasionally
> tolerate longer calls :)
> Just my $0.02
I am replacing an old call center system with asterisk, which had this
facility. So the clients are pretty used to getting cut at 5 minutes.
So every one tries to make the calls short and sweet :)


thanks a lot,

raj
> On Wed, 25 Oct 2006 15:06:35 +0200, Rajkumar S
> <rajkumars+asterisk@gmail.com> wrote:
>
> > Hi,
> >
> > Is it possible to define maximum talk time in a queue? ie any one who
> > joins a queue should not be able to talk more than say 5 minutes to
> > the agent.
> >
> > raj

On 10/26/06, Lenz <lenz-ml@loway.it> wrote:
> When you log in a callback agent, you enter first the agent code, and then
> the extension he's sitting at. The context is usually specified in the
> dialplan command, but the result is that asterisk knows that agent 103 is
> sitting at 234@agents. 234@agents is a working extension in a working
> context, where you do something on the lines of:
>
> [agents]
> exten => _2XX,1,Dial(SIP/${EXTEN})
>
> In this dial command you're free to add whatever option you may like,
> including the ones to limit call length.
I have

[sip]
exten => 605,1,Dial(SIP/605||S(30))

in my sip context (where agents are located) When I call this from
another sip phone, it works ie call gets terminated in 30 seconds, but
when this extension is called from queue it does not work.

The asterisk cli gives the following output

    -- outgoing agentcall, to agent '605', on
'Local/605@sip-435e,1'
    -- Called Agent/605
    -- Executing Dial("Local/605@sip-435e,2",
"SIP/605||S(30)") in new stack
    -- Setting call duration limit to 30 seconds.
    -- Called 605
    -- SIP/605-082f56c0 is ringing
    -- Agent/605 is ringing

As you can see the call duration is properly set in the logs.

The queue.conf has the following entries for the queue

musiconhold = default
strategy = roundrobin
servicelevel = 60
timeout = 60
retry = 5
wrapuptime=5
announce-frequency = 90
announce-holdtime = yes
member => Agent/605

Any help to get this working will be much appreciated.

raj