similar to: How's the best way to set up agents...

For all you AMP users: Why the heck is there no area in AMP to manage agents? I see you can add static agents under the queue settings, but there is no area to assign dynamic agents. Is every extension (or user) considered a dynamic agent? Is it setup up such that, as default, every extension is considered a dynamic agent that can log into any queue? (Yes, I realize you can add a password to

Greetings. I am trying to get AMP up and going on my Asterisk server. I can access the admin pages on my asterisk server via a web browser. I can add and edit things via the web browser and it edits the database accordingly. Everything seems fine except when I try to run 'amportal start'. Below is what I get (Plus tail /var/log/asterisk/full, but the tail of the 'full' log

Hi, I've been playing with agent penalties (Asterisk 1.6.2.16). I've set up multiple agents, and as documented agents with the lowest penalty value get called first. The issue I have is that if the agent with the very lowest penalty does not answer, instead of going with to the second best agent the queue rings the same agent over and over and over again. I've realized that

I have a queue I configured as "strict" and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy).

Hi all, I''ve set up a Puppet environment with a master managing around 80 agents. I would like to set a limit on the number of agents that can be performing puppet runs at any given moment...so, for example, if there are already 3 puppet runs ongoing, the 4th agent should be put on hold until one of the 3 runs finishes. Is there a way to configure this? It would be perfect if it can be

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hi all, I have agents who are members of more than one queue. When an agent is busy with queue A, he is not considered busy by queue B, and receives call (since his EyeBeam Softphone has 6 channels). Besides that, I use a monitoring tool that connects through the manager interfaces and run "show queues" and "show agents" to know agents statuses. I need Asterisk to consider

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2

Hi, I am doing some tests with Asterisk's ACD capability, and as far as I could go I have realized that each agent defined in agents.conf must keep a session (call) open with Asterisk in order to be considered online. When a user calls, the agent receives a beep notification in his softphone and he answers to the pending call in the open channel and after the call ends he remains on the open

I've just installed asterisk as a new phone system for our office but am having difficulty with the queues. Specifically I need a way to redirect our sales queue to voicemail when no one is logged in to the queue. I see I can use the joinonempty=no setting, however this setting doesn't work if you use the agent functionality (at least not with AgentCallbackLogin). I could, of

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Every time I have upgraded via CVS in last few weeks, the queue and agent program doesn't appear to function together. The calls are not getting passed: Agent 308 is logged in and idle. Yet I have a customer that has been on hold for over 8 minutes. Any Ideas? =================================================== pbx*CLI> show agents 301 (Lee) not logged in (musiconhold is

Hi I have a problem with the queues on Asterisk. The setup is Asterisk@Home v1.0 with Asterisk 1.0.7. I have 1 queue (4500) set up, with leastrecent strategy. There are no agents configured in this queue. Agents log in by dialing 4500* on their phones. All incoming calls are sent to the queue. Calls wait 120 seconds in the queue, and are then sent to voicemail extension 310. My problem is

greetings > > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls= > to each agent as they are free to take a

My colleague left our company, then I have to manage all our phones lines and asterisk: please, apologize me because I'm 'absolute beginner' about voip/asterisk!! Well... all seems work fine; we have some queues and some agents; the "music on hold" works fine when the agent press the hold button on the phone (thomson); the agents have the 'autoanwser' flag

All, I am experiencing an issue where if an agent is logged into the queue, but has their client closed. It appears that when the queue calls the agent, it goes through the macro I have setup for that user and will dump them to voicemail if unavailable. This pulls the call out of the queue, which is not what I would like to happen. I am wondering if this is the expected behavior and I should

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

This just started happening today. I've got 1 queue and 6 agents. All logged in. I tell the service people to ignore my call if they see my caller id. I call the queue and watch as asterisk bounces me around the phones. Our agent ring time is 5 second timeout and a 5 second wait time before trying next agent. I get the same message in console for each agent attempt: -- Executing

All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls. The problem is that since the incoming context is the same context as the normal incoming call context,