similar to: Polycom changing policy - allowing firmware downloads?

Hi All - I've got a load of Polycom phones, and for the most part, I think they're great, but one thing that is bugging the heck out of me (and my users) is the "on-hold" feature. When you're on a call, and another one comes in, it doesn't ring the second line appearance on the phone, even though I have it registered separately, and I've tried to make my

I've got a problem that keeps popping up with my reception phone. It is a IP 650 and the receptionist - on three occassions - has accidentally hit the "Forward" softkey just before she enters the "Page All" keystrokes and then all future calls get routed as an overhead page. I will admit, the first time it happened, I was totally stumped. Why the heck did I have

Hi John, Kevin, Tor and Wiley (and everyone else) - >> I guess the phone just doesn't register as busy when there is only one >> call on a line. It has to have two calls on a line appearance to >> register as busy. Has anyone figured out how to disable this hold >> feature and just have the second call go to the second line, the third >> call to the third line,

Is there any way to program a soft key in ADSI to put a caller on hold. Then able to retreive that caller. Example - Softkey Hold Softkey Retreive Call Softkey End Call -gcc

Can anyone point me to info on how to change the functionality of the SIP (7.4) 7960's. We previously had an SCCP firmware on the phone and the users want the phone to work like it used too. Here are some examples: The users do not want to push the new call softkey or the speaker button in order to dial a call. They want to be able to just begin dialing the number. The users do not want

Greetings, Has anyone noticed that attempting to place a call from the "Placed Calls" list on a Polycom IP501 by pressing the 'Dial' softkey sometimes simply returns the phone to the idle screen? It is not related to the number being dialed, as we have observed two entries for the same number, one of which worked and the other didn't. We've experimented with calls

Has anyone been able to do the following: 1. Set the phone to automatically record all calls to the USB stick, now you have to press three keys. 2. Put Record on the main screen when a call is active. This would eliminate having to press the 'more' softkey. Thanks, Matt

We are installing Aastra phones (480's and 57i's) into a fairly simple asterisk setup. Although call park & pickup work fine using xfer to 700 (to park), dial 701 (to pickup), we are unable to make the park/pickup softkey feature work on the aastra's. Although we've programmed the softkeys per the manuals, they seem to have no effect (just dead). For example, our 57i is

When I want to pick up a ringing line, I dial *8 and hit New Call softkey on my Poly 501. For some reason, if I pick up the hand set and dial *8, it seems to ignore or drop the 8 digit. I've confirmed that this happens with all of my 12 Polycom 501s. Does anyone know what would cause this or how to fix it? Craig Bruenderman Network Advocates, Inc. 300 Envoy Circle Suite 300 Louisville, KY

I have the Polycom 500 and 600 phones. Rather than put an entry in for each line appearance, I would like to use the feature that shares one extension for the lines, so that I will get the call on the enxt available button. How do I configure that? Chris Mason

I found on the web that there is way to customize the softkeys for the 7941/7961 phones. In the SEP<mac>.xml there is a section called "softKeyFile" where you can specify an xml file for the softkeys. I couldn't find any examples of this softkey file or the format to this file. Does anyone have a call manager enviroment where they can look at this file and send me an

I am posting here since you guys are my last hope. I am trying to configure a Polycom Soundpoint IP 335 with MWI. Is there any way to eliminate the scrolling messages and Msgs softkey? I am trying to get it where it's just the light that indicates the new messages. I don't know if Asterisk has to send a different notification or what have you. Thanks, --Eric -------------- next

Hey Everybody, You may remember be as the one that was generally running in circles trying to get ADSI phones to work? Well, five phones later, I've got a phone and a code that works to program it. I have been discouraged from just posting it to an e-mail forum, but I have been encouraged to get it embedded in the program. Is this possible? How should it be done? Next, after getting it

I've somehow managed to battle may way through hinting issues with type=peer type=friend and various other oddities and now have presence working correctly on my Polycom 600 and Grandstream GXP-2000 phones. However, on the Polycom I have to press the Buddies softkey in order to see if an extension with a hints priority is in use or not. I've spent all day going through google and my

I am working with the telantek.adsi file, and I was wondering how I would create a softkey for Transfer. I tried making a key definition and using SENDDTMF "#", but that didn't work. Is there another way I could do this? Also, does anybody have any ADSI scripts for use with Asterisk that they would like to share? Thank you for your time. __________________________________ Do you

On the landing page of the Polycom web site there's a "We're listening" nanosurvey, asking what is the one thing Polycom can do to improve their products. The link points here: http://polycom.zuberance.com/survey.htm I wrote a sentence about tweaking the user interface on the IP Soundpoint series phones, so that one can escape any level of any menu with repeated pressing of the

I have a Cisco 7960 running 7.2 of their SCCP image; I am running Asterisk 1.0.5 and using the latest Sourceforge version of SCCP2. When I make a call (or receive one) the "Transfer" softkey does not show up - as a matter of fact only 2 softkeys show up (redial & something else), but those even are not active. On a 7960 running SIP the Transfer and other buttons do show up and are

Has anyone gotten one-touch call parking to work on Polycom phones via the Enhanced Feature Keys feature working? I've looked at various examples, they appear correct, but the phones (501, 3.1.x firmware) show the Park button while in a call but this does not actually cause the call to be parked. Doing a SIP debug, I don't see that anything is transmitted as a result of pressing the call

We upgraded to Asterisk 1.4.13 earlier this week, and now an odd problem has cropped up with our Polycom phones. Basically, performing a transfer via the transfer softkey fails on transfers to extensions beginning with a *. When you try, you just get a fast-busy, and next to nothing on the console (usually a message about the peer being unable to authenticate) This is only affecting

Hi, I'm trying to configure a Polycom IP Phone SoundPoint 500 to connect it to my Asterisk PBX but with no success. First of all, I downloaded the SoundPoint IP SIP Administration guide I found on internet and then I tried to make a boot server creating an FTP account on my Mandrake 9.1 Linux box but I needed the following files: 000000000000.cfg sip.cfg phone1.cfg ipmid.cfg sip.ld so I