asterisk users - Mar 2009 - What is the one thing that polycom can do...

On the landing page of the Polycom web site there's a "We're
listening" nanosurvey, asking what is the one thing Polycom can do to
improve their products.  The link points here:
http://polycom.zuberance.com/survey.htm

I wrote a sentence about tweaking the user interface on the IP Soundpoint series
phones, so that one can escape any level of any menu with repeated pressing of
the same softkey, rather than having to hunt for the appropriate label (a moving
target).  I only mention it because many have voiced the same complaint on the
Voip Users Conference weekly conference/podcast.

While not the one 'big picture' item that polycom should be focusing on,
one could reasonably argue it would rank right up there in terms of 'bang
for the buck' because it would be such an easy tweak.  If this irks you as
well, go make yourself heard.  If seveeral people say the same thing, perhaps
they'll do something about it.  Maybe they actually ARE listening :-)

-Karl
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Karl Fife wrote:
> On the landing page of the Polycom web site there's a "We're
> listening" nanosurvey, asking what is the one thing Polycom can do to
> improve their products.  The link points here:
> http://polycom.zuberance.com/survey.htm
>  
> I wrote a sentence about tweaking the user interface on the IP
> Soundpoint series phones, so that one can escape any level of any menu
> with repeated pressing of the same softkey, rather than having to hunt
> for the appropriate label (a moving target).  I only mention it
> because many have voiced the same complaint on the Voip Users
> Conference weekly conference/podcast. 
>  
> While not the one 'big picture' item that polycom should be
focusing
> on, one could reasonably argue it would rank right up there in terms
> of 'bang for the buck' because it would be such an easy tweak.  If
> this irks you as well, go make yourself heard.  If seveeral people say
> the same thing, perhaps they'll do something about it.  Maybe
> they actually ARE listening :-) 
>  
> -Karl
I would love to see the agent login/logout stuff working - but that's
just me.

PaulH

Karl,

I echoed your comment about a one button hit exit anywhere in the
menu, that is so lame, although you can fake it by lifting the handset
or hitting menu twice.

I think a serious ergonomic study of the entire Polycom Soundpoint
menuing interface is needed. It appears that little thought was given
as to how it works. It actually looks like they tried to *guarantee*
at least two or more presses for every single thing you'll ever need
to do. Ok, I'm wrong: DND is a one button toggle. My bad!

Anyway, limiting the number of button presses ensures longer service
life of the product. Hmmm.

/r