asterisk users - Oct 2008 - OT: Disable Polycom 650 Forward Softkey

I've got a problem that keeps popping up with my reception phone.

It is a IP 650 and the receptionist - on three occassions - has accidentally

hit the "Forward" softkey just before she enters the "Page
All" keystrokes

and then all future calls get routed as an overhead page.

 

I will admit, the first time it happened, I was totally stumped.  Why the

heck did I have customers yelling "Hello, Hello, can you hear me" over

every single Polycom in the building.  In retrospect, it was pretty funny.

 

However, now that it has happened three, count 'em, three times, I've

got to figure out how to disable that softkey.

 

I've looked through the "sip.cfg" file and can't seem to
figure out what

option would remove that softkey.  Has anyone ever had to do this?

 

What feature should I disable? 

 

TIA

 

Bill

-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20081024/ae3dfcd6/attachment.htm

In your phone configuration file, for all lines:

   <divert

       divert.fwd.1.enabled = "0"

       divert.fwd.2.enabled = "0"

       divert.fwd.3.enabled = "0"

       divert.fwd.4.enabled = "0"

       divert.fwd.5.enabled = "0"

       divert.fwd.6.enabled = "0"

   />

 

The worst part is this is the same softkey as 'hangup', bad design
Polycom! When the remote user hangs up first and you use the softkey to
hangup as well, you accidently end up forwarding somewhere (users freak
out and hit random keys).

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Bill
Andersen
Sent: Friday, October 24, 2008 13:12
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] OT: Disable Polycom 650 Forward Softkey

 

I've got a problem that keeps popping up with my reception phone.

It is a IP 650 and the receptionist - on three occassions - has
accidentally

hit the "Forward" softkey just before she enters the "Page
All"
keystrokes

and then all future calls get routed as an overhead page.

 

I will admit, the first time it happened, I was totally stumped.  Why
the

heck did I have customers yelling "Hello, Hello, can you hear me" over

every single Polycom in the building.  In retrospect, it was pretty
funny.

 

However, now that it has happened three, count 'em, three times, I've

got to figure out how to disable that softkey.

 

I've looked through the "sip.cfg" file and can't seem to
figure out what

option would remove that softkey.  Has anyone ever had to do this?

 

What feature should I disable? 

 

TIA

 

Bill

-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20081024/54a9dfed/attachment.htm

On Oct 24, 2008, at 1:12 PM, Bill Andersen wrote:
> I've got a problem that keeps popping up with my reception phone.
> It is a IP 650 and the receptionist - on three occassions - has  
> accidentally
> hit the "Forward" softkey just before she enters the "Page
All"
> keystrokes
> and then all future calls get routed as an overhead page.
>
> I will admit, the first time it happened, I was totally stumped.   
> Why the
> heck did I have customers yelling "Hello, Hello, can you hear me"
over
> every single Polycom in the building.  In retrospect, it was pretty  
> funny.
>
> However, now that it has happened three, count 'em, three times,
I've
> got to figure out how to disable that softkey.
>
> I've looked through the "sip.cfg" file and can't seem to
figure out
> what
> option would remove that softkey.  Has anyone ever had to do this?
>
> What feature should I disable?
>
> TIA
>
> Bill
Instead of disabling the keys on the phone, why not just put logic in  
your dialplan that refuses calls to the paging extension except when  
the originator is a handset?   If the call != handset originated, then  
send to the voicemail of the handset that bounced the call.  You could  
possibly do this based on caller ID.  This keeps the functionality of  
the "forward" and "page" keys, without leading to the
unusual
circumstances you describe.

(and it's good practice to figure out what happens in bogus loop  
events, anyway - what if someone forwards their handset back to the  
main number?  Or to a number that doesn't exist?  It should _probaby_  
then go to the voicemail box of the forwarding extension or user.)

JT

---
John Todd
jtodd at digium.com        +1-256-428-6083
Asterisk Open Source Community Director

If you don't like the forward key why not simply get rid of it.
With firmware 3.1.0 all you need to do is add one line to your config file:
??? softkey.feature.forward="0".
While you are at it, you might (or might not) like to get rid of
"buddies" and "mystatus".
??? softkey.feature.buddies="0"
??? softkey.feature.mystatus="0"
Once you have got rid of the default keys, you might wish to replace them with
something more useful to you.
The 3.1.0 firmware allows you to create up to 10 custom softkeys.
This is all documented in Polycom's "SIP 3.1" Admin Guide.
Should I post some examples?
-crjw- 
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20081025/caac3b04/attachment.htm

On Fri, Oct 24, 2008 at 10:19 PM, Chris Walton <crjw at irisnet.ca>
wrote:
>
> The 3.1.0 firmware allows you to create up to 10 custom softkeys.
> This is all documented in Polycom's "SIP 3.1" Admin Guide.
> Should I post some examples?
Which would be great, if Polycom weren't the Firmware-Nazis that they are.

If you buy your phone from a reputable place they will be able to provide the
firmware.
------Original Message------
From: Andrew Joakimsen
Sender: 
To: Asterisk Users Mailing List - Non-Commercial Discussion
ReplyTo: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] OT: Disable Polycom 650 Forward Softkey
Sent: Oct 26, 2008 5:45 PM

On Fri, Oct 24, 2008 at 10:19 PM, Chris Walton <crjw at irisnet.ca>
wrote:
>
> The 3.1.0 firmware allows you to create up to 10 custom softkeys.
> This is all documented in Polycom's "SIP 3.1" Admin Guide.
> Should I post some examples?
Which would be great, if Polycom weren't the Firmware-Nazis that they are.

_______________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users


Sent from my BlackBerry? wireless device from U.S. Cellular