Hi,
I'm trying to configure a Polycom IP Phone SoundPoint
500 to connect it to my Asterisk PBX but with no
success.
First of all, I downloaded the SoundPoint IP SIP
Administration guide I found on internet and then I
tried to make a boot server creating an FTP account on
my Mandrake 9.1 Linux box but I needed the following
files:
000000000000.cfg
sip.cfg
phone1.cfg
ipmid.cfg
sip.ld
so I searched inside polycom site
(http://www.polycom.com/resource_center/1,,pw-492,00.html)
and I found a link to the polycom resource center
(http://extranet.polycom.com/csnprod/signon.html) but
I hadn't a username and a password so I had to give up
this way.
I searched on internet and I found
SoundPoint-IP_SIP_1.2.0.zip at this location:
http://www.freedomphones.net/polycom/files/
Got the files I put them on my server ,I turned on the
phone and then I set its boot parameters (server IP,
username and password and a static IP for the phone)
to point to my linux account.
I connected the phone to my LAN (PC slot) and to my
server test (which is not connected to the LAN, the
idea is to use the other plug on the back side of the
phone instead of a hub) through the LAN slot. No other
choice is possible since the plugs are different.
My config is:
LAN <---> SoundPoint 500(PC slot)
SoundPoint 500(LAN slot) <---> TestServer
so I have connected all in this way:
LAN <---> SoundPoint 500 <---> TestServer
I ping-ed the phone from the test server and the phone
answered.
The first strange thing is neither the phone nor the
test server can be ping-ed from another PC connected
to the LAN, maybe some parameter are not correctly set
in the phone config menu??? It is just like the phone
isn't connected to LAN (but it is!).
I went on this problem since I needed to make a test
and the phone was seen by my test server.
Pressing the "about" softkey during the boot countdown
shows a lot of infos but the most important seems to
be the last line: rev 2.0.2 30 Apr 02 16:33
Now, after restarting the phone, its screen shows:
Welcome Initializing Phone
...
Updating configuration
but an error arises and I think it is correlated to
0004f2003cc2.cfg:
the last line of this file is used by the phone to
load the files it needs:
<APPLICATION APP_FILE_PATH="sip.ld"
CONFIG_FILES="phone1.cfg, sip.cfg, ipmid.cfg"
MISC_FILES="" LOG_FILE_DIRECTORY=""/>
The error showed on the phone screen is:
"Error saving application sip.ld"
while the log file on the boot server says:
0221043746|cfg |3|01|Updated bootrom configuration
0004f2003cc2.cfg.
0221043746|cfg |3|01|Updated file phone1.cfg.
0221043747|cfg |3|01|Updated file sip.cfg.
0221043750|cfg |3|01|Updated file ipmid.cfg.
0221043750|cfg |4|01|File is 4633471, which is bigger
than file system.!!
0221043751|app1 |6|01|Error in saving application.
but sip.ld HAS that size....maybe I downloaded the
wrong file???
So I tried to delete sip.ld from the server, maybe the
phone didn't really need it but the phone complained:
"checking application"
"Error saving application sip.ld"
while the log file says:
0221044153|cfg |4|01|Failed to load sip.ld. Check
filename & FTP parameters.
0221044153|cfg |5|01|Error updating app.
0221044154|app1 |6|01|Error in saving application.
but FTP parameters are right because the log file is
written on my boot server so the phone is really
serching for sip.ld file.
The last test I made was to delete sip.lf from the
last 0004f2003cc2.cfg line:
<APPLICATION APP_FILE_PATH=""
CONFIG_FILES="phone1.cfg, sip.cfg, ipmid.cfg"
MISC_FILES="" LOG_FILE_DIRECTORY=""/>
but the phone displayes:
"Error saving application"
while the log file on the boot server says:
0221050509|cfg |5|01|Error updating app.
0221050510|app1 |6|01|Error in saving application.
After all these test I cannot go on.
What is wrong with the phone setting? Is there
something I forgot to do?
Thanks in advance
Giorgio
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