asterisk users - Oct 2005 - SV: Queues and call waiting indication

Hi,

This issue has been discussed probably a million times on every asterisk forum
in the world and I have the same problem too. Another problem you would have
with the agents is that when they make an outgoing call they are not regarded as
"busy" by asterisk and it sends more calls to the agent if it has call
waiting enabled.

This behaviour is totally senseless since the whole purouse of queues is to
_queue_ the callers until the agent is available. "available" usually
means "not on the phone" -- whether or not it's an incoming or
outgoing call.

I "solved" this problem by using single-line clients and phones where
you can turn off call wating.

//Jan

-----Ursprungligt meddelande-----
Fr?n: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] F?r afoc@interconnessioni.it
Skickat: den 18 oktober 2005 14:14
Till: asterisk-users@lists.digium.com
?mne: [Asterisk-Users] Queues and call waiting indication

Hi,

I'm running 1.2 beta1 in a mini call center.

I have 3 queues with 10 operators, and I'm running into some trouble because
when all the operators are busy answering call asterisk still sends them more,
resulting in a "beep beep" (call waiting) over and over again in Xlite
audio.

An easy solution woud be the use of a "single line" user agent, like
firefly, still this behaviour does not make any sense to me.

I tried using incominglimit and outgoinglimit in my sip.conf, even if they are
deprecated: no luck.

Here is a sample from my queues.conf, something wrong in my setup maybe ?

Tnx for any help!

[ingombranti]

joinempty = strict
maxlen=3
musiconhold = default
announce = annuncio-ingombranti
strategy = rrmemory
servicelevel = 60
timeout = 15
announce-frequency = 15
eventwhencalled = yes

member=>SIP/401
member=>SIP/402
member=>SIP/403
member=>SIP/404
member=>SIP/405
member=>SIP/406
member=>SIP/407
member=>SIP/408
member=>SIP/409
member=>SIP/410



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> This behaviour is totally senseless since the whole purouse of queues is
> to _queue_ the callers until the agent is available. "available"
usually > means "not on the phone" -- whether or not it's an
incoming or outgoing > call.
Agree!
> I "solved" this problem by using single-line clients and phones
where > you can turn off call wating.
Can you suggest me a SIP or IAX phone with just one line that can also open
url's passed by asterisk ?

Tnx!

> 
> //Jan
> 
> -----Ursprungligt meddelande-----
> Från: asterisk-users-bounces@lists.digium.com >
[mailto:asterisk-users-bounces@lists.digium.com] För >
afoc@interconnessioni.it
> Skickat: den 18 oktober 2005 14:14
> Till: asterisk-users@lists.digium.com
> Ämne: [Asterisk-Users] Queues and call waiting indication
> 
> Hi,
> 
> I'm running 1.2 beta1 in a mini call center.
> 
> I have 3 queues with 10 operators, and I'm running into some trouble
> because when all the operators are busy answering call asterisk still >
sends them more, resulting in a "beep beep" (call waiting) over and
over > again in Xlite audio.
> 
> An easy solution woud be the use of a "single line" user agent,
like > firefly, still this behaviour does not make any sense to me.
> 
> I tried using incominglimit and outgoinglimit in my sip.conf, even if >
they are deprecated: no luck.
> 
> Here is a sample from my queues.conf, something wrong in my setup maybe
> ?
> 
> Tnx for any help!
> 
> [ingombranti]
> 
> joinempty = strict
> maxlen=3
> musiconhold = default
> announce = annuncio-ingombranti
> strategy = rrmemory
> servicelevel = 60
> timeout = 15
> announce-frequency = 15
> eventwhencalled = yes
> 
> member=>SIP/401
> member=>SIP/402
> member=>SIP/403
> member=>SIP/404
> member=>SIP/405
> member=>SIP/406
> member=>SIP/407
> member=>SIP/408
> member=>SIP/409
> member=>SIP/410
> 
> 
> 
> _______________________________________________
> --Bandwidth and Colocation sponsored by Easynews.com --
> 
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
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> 
> Asterisk-Users mailing list
> Asterisk-Users@lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
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>    http://lists.digium.com/mailman/listinfo/asterisk-users

On Tue, 2005-10-18 at 14:35 +0200, jan.sarin@securia.se
wrote:
>  Hi,
> 
> This issue has been discussed probably a million times on every asterisk
forum in the world and I have the same problem too. Another problem you would
have with the agents is that when they make an outgoing call they are not
regarded as "busy" by asterisk and it sends more calls to the agent if
it has call waiting enabled.
> 
> This behaviour is totally senseless since the whole purouse of queues is to
_queue_ the callers until the agent is available. "available" usually
means "not on the phone" -- whether or not it's an incoming or
outgoing call.
> 
> I "solved" this problem by using single-line clients and phones
where you can turn off call wating.
Actually this can simply be solved in your dialplan.... Just use the
setgroup/checkgroup values, and use the AgentCallbackLogin instead of
AgentLogin ....

This is what I used, and it seems to work quite well so far... well, I
haven't actually added the bits for the outbound calls yet on my own
system, but I've done it on others, and they seem to be quite happy with
it...

Regards,
Adam