asterisk users - Aug 2008 - Queue Penalties not working properly

Hi,

 

I am using Asterisk 1.4.18. I am implementing Penalties for my agents.
What is happening: two agents configuired one agent with penalty 1 and
the other with penalty 2. All the calls must go first to Agent 1 and if
his line is busy then only then agent 2 will get the call. However my
queues are not behaving in this manner. I have impmemnted ringall
strategy. Now when first call comes it ends up with agent 1, when secnd
call comes it continue wait in queue and doesn't go to agent 2 and when
agent one is free it goes to this agent.

 

I have set penalties in queue.conf. I have monitered my queue and
witnessed that my agent1 status shows Not In Use and Agent 2 also same
status is this the reason behind this. I have copied my queue show
results below.please help . how do I change this stauts problem

 

callcenter*CLI> queue show

myqueue      has 0 calls (max unlimited) in 'ringall' strategy (14s
holdtime), W:0, C:2, A:0, SL:0.0% within 0s

   Members:

      SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was
2233 secs ago)

      SIP/1000 with penalty 2 (Not in use) has taken no calls yet

   No Callers

 

 

Syed nasr

 

 

 

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Syed Nasruddin wrote:
>
> Hi,
>
> I am using Asterisk 1.4.18. I am implementing Penalties for my agents. 
> What is happening: two agents configuired one agent with penalty 1 and 
> the other with penalty 2. All the calls must go first to Agent 1 and 
> if his line is busy then only then agent 2 will get the call. However 
> my queues are not behaving in this manner. I have impmemnted ringall 
> strategy. Now when first call comes it ends up with agent 1, when 
> secnd call comes it continue wait in queue and doesn?t go to agent 2 
> and when agent one is free it goes to this agent.
>
> I have set penalties in queue.conf. I have monitered my queue and 
> witnessed that my agent1 status shows Not In Use and Agent 2 also same 
> status is this the reason behind this. I have copied my queue show 
> results below.please help . how do I change this stauts problem
>
> callcenter*CLI> queue show
>
> myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s 
> holdtime), W:0, C:2, A:0, SL:0.0% within 0s
>
> Members:
>
> SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 
> secs ago)
>
> SIP/1000 with penalty 2 (Not in use) has taken no calls yet
>
> No Callers
>
> Syed nasr
>
>
You need to use the "linear" queue strategy, it is in 1.6 or there is
a
backport to 1.4

-- 
Robin Rodriguez
VoIP/Telecom Engineer
Atlantic.net
1-800-211-9496

You have to limit calls to these agents, use incomminglimit or call-limit on
sip.conf to do that.
 
That way, when the first agent answers a call, all the other calls directed
to it will return with busy signal, and will be transferred to the other
agent.
 
 
______________________________
Marco Eduardo Cordeiro
Visioncom 
 
 
 
De: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] Em nome de Syed Nasruddin
Enviada em: ter?a-feira, 5 de agosto de 2008 09:40
Para: Asterisk Users Mailing List - Non-Commercial Discussion
Assunto: [asterisk-users] Queue Penalties not working properly
 
Hi,
 
I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What
is happening: two agents configuired one agent with penalty 1 and the other
with penalty 2. All the calls must go first to Agent 1 and if his line is
busy then only then agent 2 will get the call. However my queues are not
behaving in this manner. I have impmemnted ringall strategy. Now when first
call comes it ends up with agent 1, when secnd call comes it continue wait
in queue and doesn?t go to agent 2 and when agent one is free it goes to
this agent.
 
I have set penalties in queue.conf. I have monitered my queue and witnessed
that my agent1 status shows Not In Use and Agent 2 also same status is this
the reason behind this. I have copied my queue show results below.please
help . how do I change this stauts problem
 
callcenter*CLI> queue show
myqueue      has 0 calls (max unlimited) in 'ringall' strategy (14s
holdtime), W:0, C:2, A:0, SL:0.0% within 0s
   Members:
      SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233
secs ago)
      SIP/1000 with penalty 2 (Not in use) has taken no calls yet
   No Callers
 
 
Syed nasr
 
 
 




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