asterisk users - May 2011 - Agent (Invalid) has taken no calls yet

How to get rid on following.. why its Invalid ? 

holler*CLI> queue show queue1
queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime,
0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
   Members:
      Agent/7201 (Invalid) has taken no calls yet
      Agent/7202 (Invalid) has taken no calls yet
   No Callers


 		 	   		  
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If you go for 1.8,Don't read from
http://www.asteriskguru.com/tutorials/queues.html. It is bit backdated
information. Rather I would suggest you to check

http://ofps.oreilly.com/titles/9780596517342/asterisk-ACD.html.

Queue members are considered INVALID, if their device status is Invalid.
This is somewhat an error condition.SIP channels are the only type that
provide true device state information.
I also suggest you to read 'The agents.conf File' section from given
link
for more information.

[SATISH]

On Fri, May 20, 2011 at 2:40 AM, satish patel <satish_lx at hotmail.com>
wrote:
>  How to get rid on following.. why its Invalid ?
>
> holler*CLI> queue show queue1
> queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s
holdtime, 0s
> talktime), W:0, C:0, A:0, SL:0.0% within 0s
>    Members:
>       Agent/7201 (Invalid) has taken no calls yet
>       Agent/7202 (Invalid) has taken no calls yet
>    No Callers
>
>
>
> --
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On Thu, 2011-05-19 at 21:10 +0000, satish patel wrote:
> How to get rid on following.. why its Invalid ? 
> 
> holler*CLI> queue show queue1
> queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s
> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>    Members:
>       Agent/7201 (Invalid) has taken no calls yet
>       Agent/7202 (Invalid) has taken no calls yet
>    No Callers
> 
> 
	Your agents are invalid because they are not pointing to a valid
device.  Is the agent defined in agents.conf?  When the agent logs in is
he/she passing the correct extension to agentlogin?

	Maybe it is time to consider dynamic agents for your queues?  Since
agentcallbacklogin was deprecated in 1.6 I think static agents are more
of a bother than they are worth.

-- 
Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez Prats
Director de Tecnolog?a
+52-55-91169161 ext 2001
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