Hi all, I am having the following trouble with recording calls: When calls come into the support line did number, the call starts to record on the first queue, but appears to hang up when the call actually connects to the engineer (ie I see "got hangup request" on the cli and then mixmonitor ends.) I am guessing this has to do with the announce file that is played to the engineer before the call is connected. It seems that if the call rolls to the next queue because of timeout, asterisk doesn't even try to record it. (I don't see any mixmonitor on the cli for the next queue). I would appreciate any help with this. I have to have all calls recorded and I have to do announcements so that the callee knows how to answer the phone. Thanks, Andy The configs are as below:>From extensions.conf:#after various menu stuff, send to support exten => 214xxxxxxx,13,SetGlobalVar(ORIGIN=support) exten => 214xxxxxxx,14,Queue(support1|tr|||10) exten => 214xxxxxxx,15,Queue(support2|tr|||) #dial command for sip extensions that are in the queues exten => _72XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) exten => _72XXX,2,Dial(SIP/${EXTEN}) exten => _73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) exten => _73XXX,2,Dial(SIP/${EXTEN}) queues from queues.conf: [support1] ; Support call queue announce = 16 strategy = rrmemory timeout = 15 retry = none wrapuptime=15 announce-frequency = 0 joinempty = no leavewhenempty = yes member => Agent/2008 member => Agent/2009 member => Agent/2014 member => Agent/2015 member => Agent/2017 member => Agent/2018 member => Agent/2019 member => Agent/3520 member => Agent/3521 member => Agent/3522 member => Agent/3524 member => Agent/3529 [support2] ; Support2 call queue announce = 16 strategy = ringall announce-frequency = 0 ; Added below for testing because the second queue was not even trying to record ; according to the asterisk console (still doesn't) Set(MONITOR_FILENAME=support/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) monitor-format = wav monitor-join = yes joinempty = yes member => SIP/72008 member => SIP/72009 -- Andy Hester Network Engineer Architel
anyone, anyone? ahester wrote:> Hi all, > > I am having the following trouble with recording calls: > When calls come into the support line did number, the call starts to > record on the first queue, but appears to hang up when the call actually > connects to the engineer (ie I see "got hangup request" on the cli and > then mixmonitor ends.) I am guessing this has to do with the announce > file that is played to the engineer before the call is connected. It > seems that if the call rolls to the next queue because of timeout, > asterisk doesn't even try to record it. (I don't see any mixmonitor on > the cli for the next queue). > > I would appreciate any help with this. I have to have all calls > recorded and I have to do announcements so that the callee knows how to > answer the phone. > > Thanks, > Andy > > > The configs are as below: > > >From extensions.conf: > > #after various menu stuff, send to support > exten => 214xxxxxxx,13,SetGlobalVar(ORIGIN=support) > exten => 214xxxxxxx,14,Queue(support1|tr|||10) > exten => 214xxxxxxx,15,Queue(support2|tr|||) > > #dial command for sip extensions that are in the queues > exten => > _72XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) > exten => _72XXX,2,Dial(SIP/${EXTEN}) > exten => > _73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) > exten => _73XXX,2,Dial(SIP/${EXTEN}) > > > queues from queues.conf: > > [support1] > ; Support call queue > announce = 16 > strategy = rrmemory > timeout = 15 > retry = none > wrapuptime=15 > announce-frequency = 0 > joinempty = no > leavewhenempty = yes > member => Agent/2008 > member => Agent/2009 > member => Agent/2014 > member => Agent/2015 > member => Agent/2017 > member => Agent/2018 > member => Agent/2019 > member => Agent/3520 > member => Agent/3521 > member => Agent/3522 > member => Agent/3524 > member => Agent/3529 > > [support2] > ; Support2 call queue > announce = 16 > strategy = ringall > announce-frequency = 0 > ; Added below for testing because the second queue was not even trying > to record > ; according to the asterisk console (still doesn't) > Set(MONITOR_FILENAME=support/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) > monitor-format = wav > monitor-join = yes > joinempty = yes > member => SIP/72008 > member => SIP/72009 > > > > >-- Andy Hester Network Engineer Architel
On 4/9/07, ahester <ahester@architel.com> wrote:> Hi all, > > I am having the following trouble with recording calls: > When calls come into the support line did number, the call starts to > record on the first queue, but appears to hang up when the call actually > connects to the engineer (ie I see "got hangup request" on the cli and > then mixmonitor ends.) I am guessing this has to do with the announce > file that is played to the engineer before the call is connected. It > seems that if the call rolls to the next queue because of timeout, > asterisk doesn't even try to record it. (I don't see any mixmonitor on > the cli for the next queue). > > I would appreciate any help with this. I have to have all calls > recorded and I have to do announcements so that the callee knows how to > answer the phone. > > Thanks, > Andy > > > The configs are as below: > > >From extensions.conf: > > #after various menu stuff, send to support > exten => 214xxxxxxx,13,SetGlobalVar(ORIGIN=support) > exten => 214xxxxxxx,14,Queue(support1|tr|||10) > exten => 214xxxxxxx,15,Queue(support2|tr|||) > > #dial command for sip extensions that are in the queues > exten => > _72XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) > exten => _72XXX,2,Dial(SIP/${EXTEN}) > exten => > _73XXX,1,MixMonitor(${ORIGIN}/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) > exten => _73XXX,2,Dial(SIP/${EXTEN}) > > > queues from queues.conf: > > [support1] > ; Support call queue > announce = 16 > strategy = rrmemory > timeout = 15 > retry = none > wrapuptime=15 > announce-frequency = 0 > joinempty = no > leavewhenempty = yes > member => Agent/2008 > member => Agent/2009 > member => Agent/2014 > member => Agent/2015 > member => Agent/2017 > member => Agent/2018 > member => Agent/2019 > member => Agent/3520 > member => Agent/3521 > member => Agent/3522 > member => Agent/3524 > member => Agent/3529 > > [support2] > ; Support2 call queue > announce = 16 > strategy = ringall > announce-frequency = 0 > ; Added below for testing because the second queue was not even trying > to record > ; according to the asterisk console (still doesn't) > Set(MONITOR_FILENAME=support/${EXTEN}_${CALLERID}_${TIMESTAMP}.wav) > monitor-format = wav > monitor-join = yes > joinempty = yes > member => SIP/72008 > member => SIP/72009You cannot use the MixMonitor app on its own in a callback scenario because, as you've already discovered, MixMonitor senses the call transition between the time the agent answers and the calls is then bridged with the waiting caller and still stop recording. To fix this, in the 1.4 version of app_queue, there's a "monitor-type=MixMonitor" parameter which will use the MixMonitor appropriately natively in app_queue instead of Monitor. BJ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/