search for: receptionist

I have a customer who wants their receptionist to input the users' long distance PINs for the because they use each others pins. I am having trouble coming up with a way to do this because of creating a channel between the user and receptionist, dropping the channel and its variables and creating a new one for the actual long distance call...

Hi, Quick question. With an old phone system a receptionist receiving a call has 1 button to push to transfer calls to a specific extension, with Asterisk, a receptionist would actually put the caller on hold, pick up another line, call the extension, ask if the person is available, hang up pick up the caller again and transfer. To me it's seems a...

Hi all, At our customer site i've installed one asterisk server with 20 Grandstream GXP2000's. Firmware 1.0.1.9. When someone dials the customer, the receptionist picks up, and does an attended transfer (the 'grandstream way') to a collegue. Most of the times this goes ok, but sometimes, when the receptionist puts the call on hold, and tries te reconnect to the caller there's only one-way-audio. The receptionist can hear the caller, but the calle...

Hi, We are looking towards a 8+ CO line setup (20 extensions) in our office but we do not want an IVR(auto-attendant) feature. All incoming will be answered by a receptionist. I have read the multi-line configuration for cisco 7960 thread in this list but that way I believe we could only display 6 incoming lines. What will happen to the rest? Does the expansion module for the cisco 7960 work with asterisk? Any other phones with more lines displayed for the receptionist....

I am looking at placing a system in an office with a central receptionist, and phones for each individual employee thereafter. Could I use a Snom 220 with additional keypads to view if the lines are in use by the other employees? Fred is in sales... A call comes into the receptionist and they transfer the call to Fred. The receptionist can tell Fred is still on the ph...

Hello, Can anyone provide me with an example of how they have set up their dialplan and handset for a receptionist desk that handles a large volume of concurrent calls? I'm having a problem with transferring calls while several calls are either answered or coming into a receptionist's telephone at the same time. Thanks, Colin -------------- next part -------------- An HTML attachment was scrubbed... U...

I've been playing with Asterisk for a few weeks and it's working great. I have a question about getting multi-line receptionist phones working. I was thinking about getting one of these expansion ports: http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet0 9186a008008883d.html What are people using for receptionist phones that show all the extensions in use, etc? Is that even possible with As...

...son being that if the user is away from his/her desk or working offsite, they can answer the soft phone on the PC. From an inside SIP extension (say 11071) I can dial 1102 and have it ring both 11021 and 11022, and this setup works well. But when I call the external number and get the digital receptionist, I cannot dial 1102 and have it ring both extensions - I have to either specify 11021 or 11022. So my questions: 1. Clearly it is possible to setup an option in the digital receptionist and have it dial 1102 ("press 3 for Bob" - dial 1102), but this doesn't scale well for 50 user...

Newbie question alert! I was just wondering how a receptionist phone would work with Asterisk. (I've never had a real job, so I've never really looked at different phone systems). I have looked around on the internet and seen that you can purchase 24 line phones; how does that get connected? What kind of wiring goes to the reception phone? How would...

...k servers that we recently set up. For a bit of background, this particular business has two sites in two different towns, about 10 minutes apart. They have 3 analogue PSTN lines connected to the asterisk servers at each location, via a Sangoma A200 (with HEC). They are trying to have just the one receptionist for the whole organization, answering calls that come in for both locations. We have a problem where some calls (seemingly randomly) appear to get one way audio. This only happens for inbound calls off the PSTN, if they follow this pattern (which is a fair number of calls): Call comes in from PST...

I've got an interesting scenario where transfers while getting an invite seem to break. Here is the scenario: You have a receptionist who has a 6 line phone (in this case, a polycom ip600 - also tested with a Cisco 7960) the receptionist has all six lines available for use (in the case of the cisco I tried registering all lines as one number as well as registering multiple lines and having the dialplan do roll-over). The rec...

I would like to setup an option in my digital receptionist that callers can select to hear a read back of their Caller ID. It would be something like, "the number you are calling from is...". I think I can reuse the festival script that is built in, but ideally this could be accomplished without using festival because Allison's voice is so mu...

I have a Polycom IP600 serving as a receptionist phone. We developed a call manager via c/gtk that runs on a touchpad. It allows them to transfer calls, transfer to voicemail, page, etc. The problem is this: When paging another phone from the touchpad, I have to open a channel to the receptionist phone. This rings the receptionist phone. When she...

Hi to all, I got an Asterisk with 2 BRI(7 pstn numbers and 4 concurrent calls) and 15 SIP extensions. The receptionist has a SNOM-360. How many SIP accounts would you configure on that phone? Only one would be enough? One SIP account, has a limit on concurrent calls? I saw that the SNOM-360 can handle up to eleven SIP accounts. Thanks -- .:FaberK:.

We are writing a program using the manager for * for our receptionist to use once the system go live. If anyone is interested in helping us with testing please let me know. We are designing it for a touch screen monitor for her to do transfers, see whose on the phone and a few other features. Its in the development stage and has bugs. but I think its gonna be re...

Does anyone have any suggestions for a decent receptionists phone? Aastra? Grandstream? Something with (potentially) lots of BLFs, large(ish) screen, headset and most importantly the ability to transfer calls? I've installed five Snom 370s that seemed ideal but my client is very very unhappy as the Snom 370 can't transfer a call correctly if the...

...aware of one that has more? I tried to get some info about Snom's Keypad 220 since it has loads of programmable (?) buttons, but most of the info is sort of sketchy and I don't know the buttons can be configured to show incoming calls on the 12 lines. Other than the incoming lines, the receptionist would need the normal "keyphone" type stuff -- call pickup, park, hold, forward etc. What would you guys recommend? Thanks in advance. Flynn

I've tried searching the archives but come up empty. I'm looking for a "receptionist" application, that could be used in a business center. Lots of different incoming phone numbers (200+), all need to be answered in a different way, by a human. This is typically enabled with a terminal of some form that pops up the company and contact information for the called number, and a...

Hey, all. Just wondering if there's a GUI out there -- preferably OSS, but I'll take what-have-you -- that a) can run on an Ubuntu/Debian box, and b) allows a receptionist to see what calls are in-process, and forward calls from their phone to somewhere else. Thanks! -Ken -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.

Here is the situation that I would like to create: Call comes in Receptionist sees that the caller ID is Jenny <8675309> Receptionist picks up phone and transfers call to Batman Batman looks at his phone and sees that the caller ID is Jenny <8675309> I can't seem to figure out how to forward the caller ID. Is this possible with Asterisk?