asterisk users - Jul 2015 - Queues don't follow dialplan if no members are registered

Hello,

I am running Asterisk 11 on CentOS 6.x. I have configured several queues as 
follows in extensions.conf:
exten => s,1,Queue(myqueue,rtnC,18)
same => n,Background(user_unavail)
same => n,WaitExten(10)
exten => 1,1,Voicemail(1111 at my-vm,s)

This rings the phones in the queue for 18 seconds. If no queue members answer,
the caller is then prompted to press 1 and leave a voicemail. This works well
when at least 1 member is registered in the queue, however if no members are
registered in the queue, the Queue() call never seems to return, and thus the
remaining steps in the dialplan never execute. How can I correct this behavior
so that even if the queue has no registered members, the dialplan is still
followed?

Thanks,

Andrew

In your queues.conf do you have a leavewhenempty and joinempty set?

in queues.conf
[myqueue]
leavewhenempty = strict
joinempty = strict
strategy = ringall
ringinuse = no


On Tue, Jul 28, 2015 at 9:58 AM, Andrew Martin <amartin at xes-inc.com>
wrote:
> Hello,
>
> I am running Asterisk 11 on CentOS 6.x. I have configured several queues as
> follows in extensions.conf:
> exten => s,1,Queue(myqueue,rtnC,18)
> same => n,Background(user_unavail)
> same => n,WaitExten(10)
> exten => 1,1,Voicemail(1111 at my-vm,s)
>
> This rings the phones in the queue for 18 seconds. If no queue members
> answer,
> the caller is then prompted to press 1 and leave a voicemail. This works
> well
> when at least 1 member is registered in the queue, however if no members
> are
> registered in the queue, the Queue() call never seems to return, and thus
> the
> remaining steps in the dialplan never execute. How can I correct this
> behavior
> so that even if the queue has no registered members, the dialplan is still
> followed?
>
> Thanks,
>
> Andrew
>
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----- Original Message -----
> From: "John Kiniston" <johnkiniston at gmail.com>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
> Sent: Tuesday, July 28, 2015 12:12:05 PM
> Subject: Re: [asterisk-users] Queues don't follow dialplan if no
members are	registered
> 
> In your queues.conf do you have a leavewhenempty and joinempty set?
> 
> in queues.conf
> [myqueue]
> leavewhenempty = strict
> joinempty = strict
> strategy = ringall
> ringinuse = no
> 
> 
John,

Thanks for the fast reply! I had "joinempty=yes" in queues.conf,
which explains why I was seeing this behavior. It looks like the
"strict" setting is partially-deprecated, so instead I'm using
the following combination:

[myqueue]
musiconhold=default
music=default
strategy=ringall
joinempty=unavailable,invalid,unknown
leavewhenempty=unavailable,invalid,unknown
timeout=18

member => SIP/100
member => SIP/101

Is there any reason that using any of these options would be a
problem, in particular "unknown"? It is not very well defined
what an "unknown" state is exactly.

Thanks,

Andrew