search for: fewestcall

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into roundrobin if that agent didn't answer. Next new caller...

Hi folks, I'm using a fewestcall queue here, and I'm having the follow problem: I have 3 static agents in my default queue: 2001 2002 2003 User 2001 and 2002 are logged in, but 2003 are logged out. When someone call to my default queue, the queue try to ring 2003 (that isn't logged). There is some way to the queue only r...

...t extentsion that call never hit into reserved extention.?? extenstion.conf [Queue_Test] exten => s,1,Answer ; Important, see notes exten => s,2,Queue(Queue_Test|tT|||300) ;dont set n option until really needed exten => s,3,Hangup() queues.conf [Queue_Test] music = default strategy = fewestcalls context = queue-out ; Here we go when the caller presses a single digit, while in the queue timeout = 15 wrapuptime=10 announce-frequency = 30 announce-holdtime = yes joinempty = yes member => Sip/4001 member => Sip/4003 member => Sip/4004 member => Sip/4005 member => Sip/4006 membe...

...s a few issues: - Agent stats are no longer accurate, as it gets marked down as a ?missed call?. - Cannot use ?autopause? feature any longer, as the second queue call goes unanswered and pauses the agents. The basic queue setup is as follows: Autofill = yes Ringinuse = no Wrapuptime = 5 Strategy = fewestcalls (tried ?random? also) Timeout = 15 We?re on Asterisk 11.21.2 currently. In talking to a few colleagues, they seem to recall there being an old patch for the Asterisk queues application that inserted a short 100ms delay between delivering first and second calls. I?ve scoured the web today, and f...

Just woundering if the intentend functionality of leastrecent and fewestcalls it to continually dial only the first chosen ext. in the queue. In other words if a memeber is logged into the queue but doesn't answer the call the call never moves on in my configuration from that ext. This could be really bad!!!! Thanks [support] announce-frequency=45 strategy=leastrecen...

I noticed a few issues with app_queue just wanted to know if its sip related or ata186 related: Ext 111 and Ext 112 are dynamically loged into the queue via AddQueueMember. Call hits queue with fewestcalls routing. Rings ext 111 if 111 doesn't answer. It rings ext 112. If for some reason ext 112 doesn't answer it rings back to 111. Again at this point ext 111 isn't answered it rings 112 again. Now here is where the trouble starts. If 112 isn't answered this round it goes back t...

...several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ; leastrecent - ring interface which was least recently called by this queue ; fewestcalls - ring the one with fewest completed calls from this queue ; random - ring random interface ; rrmemory - round robin with memory, remember where we left off last ring pass ; ;strategy = ringall Thanks! -- Best regards, Sucan

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

Hello, i got a question, i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are

...r ; ;announce = queue-ticketix ; ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ; leastrecent - ring interface which was least recently called by this queue ; fewestcalls - ring the one with fewest completed calls from this queue ; random - ring random interface ; rrmemory - round robin with memory, remember where we left off last ring pass ; strategy = roundrobin ; ; Second settings for service level (default 0) ; Used for service level statistics (calls answered...

Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602