Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602 is on the phone, Asterisk will still ring her. I believe its due to the fact that the phone support call-waiting. Is there anyway that I can disable this support only on "queues" and ring the next extension in this case, which is SIP/603? ringall might be a good workaround to resolve this problem, but i would like to avoid this as it will result in all phones leaving "missed calls". Would appreciate any form of advise. Thanks! Best Regards, =============================David Choo Systems Engineer Business & Technology Division "Engineered for Changing Businesses" Espore Corp Pte Ltd 68 Kallang Pudding Rd #04-03 SYH Logistics Bldg Singapore 349327 Tel: 65-68487806 Fax : 65-6842 2724 E-mail :DavidChoo@Espore.com ============================ Privileged/Confidential information may be contained in this message. If you are not the intended recipient, you must not copy it or use it for any purpose, nor deliver this message to anyone. Instead, please delete this message and destroy any other record of it immediately and kindly notify the sender by return email. Thank you for your co-operation. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, arrive late, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the context of this message nor can the sender guarantee that this message is virus free.
> After calls come in, it works fine, however, I notice that even when > SIP/602 is on the phone, Asterisk will still ring her. I believe its due > to > the fact that the phone support call-waiting. Is there anyway that I can > disable this support only on "queues" and ring the next extension in this > case, which is SIP/603?You can use setgroup/checkgroup combo I think. What kind of phone is SIP/602. Most phone have a config to disable call waiting.
Hello, most phone models have a way of setting the maximum incoming call limit, so I guess that if you set it to "1" the phone will signal busy when a user is talking. Another alternative would be to set up your queue using Agents; in this case * knows whether an agent is busy or not and will not forward calls to busy agents (note that if your person is taking a call not using the queue system, * will consider the agent to be free). It really depends on what your people are doing and how they are working. l. In data Sat, 2 Apr 2005 12:41:46 +0800, David Choo <DavidChoo@espore.com> ha scritto:> Dear All, > > I've got a working asterisk installation which I need minor help from. > Currently, I'm running a Sales Queue, which is answered by a selected > group > of people. Here are my queues.conf > > [sales-hotline] > strategy = roundrobin > timeout = 10 > member = SIP/602 > member = SIP/603 > member = SIP/701 > member = SIP/604 > > After calls come in, it works fine, however, I notice that even when > SIP/602 is on the phone, Asterisk will still ring her. I believe its due > to > the fact that the phone support call-waiting. Is there anyway that I can > disable this support only on "queues" and ring the next extension in this > case, which is SIP/603? > > ringall might be a good workaround to resolve this problem, but i would > like to avoid this as it will result in all phones leaving "missed > calls". > Would appreciate any form of advise. Thanks! > > Best Regards, >-- Assum est, versa et manduca.
Good day all I need some help with queues please. I know how to do a rounrobin in the queues.conf but I dont think its going to work in this situation Got got a IVR setup and option 3 is sales The sales people are 101,102,103,104 and the switchboard is 100 The trick comes is The 1st call for extension 3 goes to 101,but if 101 does not answer in 20 it goes to the switchboard,100 Then the second call of the day goes to 102,if not answer in 20s it goes to the switchboard,100 and so on and then just starts over again. Do I uses queues for this and then how?If I put it in a queues.conf and a roundroben,wont it then just try 101,and if not answer then 102 and if no answer 103...and so on? This is my queses.conf [general] [default] [example_queue] music = default strategy = roundrobin context = queue-out ; Here we go when the caller presses a single digit, while in the queue timeout = 20 wrapuptime=10 announce-frequency = 30 announce-holdtime = yes joinempty = yes member => SIP/101 member => SIP/102 member => SIP/103 member => SIP/104 and my extensions.conf exten => 3,1,Playback(some_announce) exten => 3,2,Queue(example_queue|tT|||20) exten => 3,3,Dial(SIP/100) h aph raph h -- Thanks Altus Snyman Stormcorp Network Solutions +27 11 8071141 exten 301
Hi So if I have this queues.conf [general] [default] [example_queue] music = default strategy = rrmemory context = queue-out ; Here we go when the caller presses a single digit, while in the queue timeout = 20 wrapuptime=10 announce-frequency = 30 announce-holdtime = yes joinempty = yes member => SIP/101 member => SIP/102 member => SIP/103 member => SIP/104 extensions.conf exten => 3,1,Playback(some_announce) exten => 3,2,Queue(example_queue|tT|||300) exten => 3,3,Dial(SIP/100) It will ring 104 for 20s,then 103 for 20s,then 102 for 20s and then 101 for 20s. It will keep on doing this for 300s then go the 100 If a second call comes it,it will start at 103 then 102 ens? Thanks for the help On Wed, 2005-09-07 at 08:07 +0200, Jens von B?low wrote:> Hi Altus, > > Try roundrobin with memory... > > <snip> > Calls are distributed among the members handling a queue with one of several strategies, defined in queues.conf > > ringall: ring all available channels until one answers (default) > roundrobin: take turns ringing each available interface > leastrecent: ring interface which was least recently called by this queue > fewestcalls: ring the one with fewest completed calls from this queue > random: ring random interface > rrmemory: round robin with memory, remember where we left off last ring pass > </snip> > > Also, as a rule of thumb, if you look at a call queues from the clients' perspective, a ringall strategy is what you have to do... (the others just can add huge delays in answering a call). > > Hope that Helps > Jens > > > -----Original Message----- > From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of altus > Sent: 07 September 2005 07:57 AM > To: asterisk > Subject: [Asterisk-Users] queues > > Good day all > I need some help with queues please. > I know how to do a rounrobin in the queues.conf but I dont think its > going to work in this situation > Got got a IVR setup and option 3 is sales > The sales people are 101,102,103,104 and the switchboard is 100 > The trick comes is > The 1st call for extension 3 goes to 101,but if 101 does not answer in > 20 it goes to the switchboard,100 > Then the second call of the day goes to 102,if not answer in 20s it goes > to the switchboard,100 > and so on and then just starts over again. > Do I uses queues for this and then how?If I put it in a queues.conf and > a roundroben,wont it then just try 101,and if not answer then 102 and if > no answer 103...and so on? > This is my queses.conf > > [general] > > [default] > [example_queue] > music = default > strategy = roundrobin > context = queue-out ; Here we go when the caller presses a single digit, > while in the queue > timeout = 20 > wrapuptime=10 > announce-frequency = 30 > announce-holdtime = yes > joinempty = yes > member => SIP/101 > member => SIP/102 > member => SIP/103 > member => SIP/104 > > and my extensions.conf > > exten => 3,1,Playback(some_announce) > exten => 3,2,Queue(example_queue|tT|||20) > exten => 3,3,Dial(SIP/100) > > > h > > > aph > raph > > > h > > ? >-- Thanks Altus Snyman Stormcorp Network Solutions +27 11 8071141 exten 301
Hi there i need to know if there is a way to play a ringing sound to a caller the enters a queue so i don't want to have music onhold and i need it to be behind the answer option like this exten =>1,1,Dial(sip/10,10) exten =>1,2,Answer exten =>1,3,Queue(test) thanks -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20050923/6a463004/attachment.htm
I've had no luck using a Zap extension as a member in a queue. member => Zap/1234445555 doesn't seem to ring. However: member => SIP/someExt seems fine. Thanks for all replies.
I am not understanding how queues are supposed to work. I am using asterisk@home and configured a queue in AMP. I have also set my static extensions in the queue. If I set up the system to put people in the queue on incoming it just hangs up on them. If I try to log in as an agent it says I am logged in and then disconnects. If I do a show agents it says I'm not logged in. I looked at some samples but not quite getting it. My queue is 100 and my two extensions are 200 and 201.