asterisk users - Aug 2003 - SIP app_queue

I noticed a few issues with app_queue just wanted to know if its sip
related or ata186 related:

Ext 111 and Ext 112 are dynamically loged into the queue via
AddQueueMember.

Call hits queue with fewestcalls routing.

Rings ext 111 if 111 doesn't answer.  It rings ext 112.  If for some
reason ext 112 doesn't answer it rings back to 111.  Again at this point
ext 111 isn't answered it rings 112 again.  Now here is where the trouble
starts.  If 112 isn't answered this round it goes back to 111.

111 returns circuit-busy promptly goes to 112 returns circuit-busy .. and
at this point both phones are ringing.  You can pick them up but it won't
un-queue the caller.  If you take both phones off hook and back on the
problem starts from square one.  Granted someone should be there to answer
the phone but if for any reason they don't I would like some options:

1. either loop till someone answers it or
2. un-queue to voicemail.

Also these ext 111 and 112 are on the same ATA186 that might be an issue
with SIP but wanted to see if anyone else had this problem.

Thanks,
Brian

I have figured out that its a problem in app_queue, could be the
interaction between chan_sip and app_queue. Or the ATA is on crack.

in chan_sip if I change

case 501: /* Not Implemented */
if (owner)
	ast_queue_control(p->owner, AST_CONTROL_CONGESTION, 0);
break;

to:

case 501: /* Not Implemented */
if (owner)
	ast_queue_control(p->owner, AST_CONTROL_BUSY, 0);
break;

The problem only happens on one channel of the ATA.  The orginal channel
that was rang and not answered is stuck in circuit-busy.  If I take the
phone off hook and put it back while its not ringing it will ring the
next time that extension comes around.  So is it a bug with the ATA? Or
app_queue or the interaction of app_queue and chan_sip

ATA Version: v2.15 ata18x (Build 020927a)


bkw



On Sat, 2 Aug 2003, Brian West wrote:
> I noticed a few issues with app_queue just wanted to know if its sip
> related or ata186 related:
>
> Ext 111 and Ext 112 are dynamically loged into the queue via
> AddQueueMember.
>
> Call hits queue with fewestcalls routing.
>
> Rings ext 111 if 111 doesn't answer.  It rings ext 112.  If for some
> reason ext 112 doesn't answer it rings back to 111.  Again at this
point
> ext 111 isn't answered it rings 112 again.  Now here is where the
trouble
> starts.  If 112 isn't answered this round it goes back to 111.
>
> 111 returns circuit-busy promptly goes to 112 returns circuit-busy .. and
> at this point both phones are ringing.  You can pick them up but it
won't
> un-queue the caller.  If you take both phones off hook and back on the
> problem starts from square one.  Granted someone should be there to answer
> the phone but if for any reason they don't I would like some options:
>
> 1. either loop till someone answers it or
> 2. un-queue to voicemail.
>
> Also these ext 111 and 112 are on the same ATA186 that might be an issue
> with SIP but wanted to see if anyone else had this problem.
>
> Thanks,
> Brian
>
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