Hello, i got a question, i need to create a group extension, to make calls to 6 sw phones, but i need to know if asterisk can do help me to get a unique number and check what extension has received less calls than the others, and pass the new call. We got a call center and want to know if we can distribute the calls depending in what extension is available and from the extensions that are available pass the call to the operator that has answered less calls, can i do this with *? can i get statistics from the use for an extension? can anybody help me?? TIA Edgar
> > i need to create a group extension, to make calls to 6 sw > phones, but i > need to know if asterisk can do help me to get a unique > number and check > what extension has received less calls than the others, and > pass the new > call. We got a call center and want to know if we can distribute the > calls depending in what extension is available and from the extensions > that are available pass the call to the operator that has > answered less > calls, can i do this with *? can i get statistics from the use for an > extension? can anybody help me??You're looking for ACD (automatic call distribution). Check the wiki for help: http://voip-info.org/tiki-index.php?page=Asterisk%20config%20queues.conf http://voip-info.org/tiki-index.php?page=Asterisk%20config%20agents.conf
Edgar de Leon wrote:> Hello, i got a question, > > i need to create a group extension, to make calls to 6 sw phones, but i > need to know if asterisk can do help me to get a unique number and check > what extension has received less calls than the others, and pass the new > call. We got a call center and want to know if we can distribute the > calls depending in what extension is available and from the extensions > that are available pass the call to the operator that has answered less > calls, can i do this with *? can i get statistics from the use for an > extension? can anybody help me?? >it sounds like you're wanting to use asterisk's call queueing capabilities. look at http://www.voip-info.org/wiki-Asterisk+call+queues for more info. Especially look at the "Strategies" section on that page, which has a "fewestcalls" strategy, which basically rings the extension which has taken the fewest calls to date. flynn
Hi,Edgar,
Config the agents.conf correctly and it will do what you want. For more
information, search it in the wiki please.
Regards.
David
http://www.iaxtalk.com
----- Original Message -----
From: "Edgar de Leon" <edeleon@hispafuentes.com>
To: <asterisk-users@lists.digium.com>
Sent: Monday, January 31, 2005 5:41 PM
Subject: [Asterisk-Users] Group Extension
> Hello, i got a question,
>
> i need to create a group extension, to make calls to 6 sw phones, but i
> need to know if asterisk can do help me to get a unique number and check
> what extension has received less calls than the others, and pass the new
> call. We got a call center and want to know if we can distribute the
> calls depending in what extension is available and from the extensions
> that are available pass the call to the operator that has answered less
> calls, can i do this with *? can i get statistics from the use for an
> extension? can anybody help me??
>
> TIA
>
> Edgar
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