search for: acd

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'intern...

Is there any program Asterisk users use to calculate ASR and ACD ?? Thanks for any comments. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090910/af1f9656/attachment.htm

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from ast...

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachmen...

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another ACD call when his turn comes. This results in unnecessary delay in answering that call. Taking out call waiting is not an option, as an agent...

...| PRI | | | | quota_type | varchar(255) | NO | PRI | | | | quota_used_kb | int(11) | NO | | 0 | | +--------------------+--------------+------+-----+---------+-------+ mail logs: Jan 7 22:13:46 sentinel deliver(test.marshal at acd.net): auth input: test.marshal at acd.net Jan 7 22:13:46 sentinel deliver(test.marshal at acd.net): auth input: uid=225 Jan 7 22:13:46 sentinel deliver(test.marshal at acd.net): auth input: gid=225 Jan 7 22:13:46 sentinel deliver(test.marshal at acd.net): auth input: home=/var/mail/vmail01/00/00...

...ything seems to be working with a very few minor glitches. I firmly believe that the few problems we are having is indicative of bad config files. Let me explain what the issues are first: 1) Our agents for the main call center are responsible to make calls when they have not already received an ACD call. However it seems that if they make an outbound call asterisk is still routing inbound calls to them. The ACD call beeps at them via the call waiting features then if the agent does not answer the ACD call it logs the agent out. I am just trying to figure out how I can tell the system that...

Good Day again list, Encountered another problem in the ACD queue... If I use the ADDQueueMember to dynamically add members as foolows, exten => 403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) lets assume I called extension 403 from my extension 2204. then a caller (extension 2203) enters into the techsupport queue I am able to receive the s...

Hellow, i need the following requirements with asterisk : 1) Can ACD (Automatic Call Distribution) service work with asterisk, and how to set up ACD in asterisk ? 2) How call barging can set up in asterisk ? 3) How call recording can set up in asterisk? Thanks mahboob System Engr SSL -------------- next part -------------- An HTML attachment was scrubbed... URL:...

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk?? Thanks in advance Pedro Nunes -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachment...

Can anyone point me in the right direction of info regarding ACD methods available in Asterisk. As far as I can see there are time based ring strategies available but I cannot find any info regarding skills based routing or queue priorities. Also do the current time based ring strategies work globally. What I mean by this is if an agent is a member of more th...

...sks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > > ;\etc\asterisks\extensions.conf > [default] > ; ACD Login/Logout. > exten => 555,1,Answer > exten => 555,2,AgentCallbackLogin(|@operator-acd) > exten => 555,3,Hangup > > > [operator-acd] > exten => 800,1,SetGroup(${EXTEN}) > exten => 800,2,CheckGroup(1) > exten => 800,3,Dial(Skinny/${EXTEN}|15) > ext...

I have a couple of real quick questions for ya'll. I am trying to setup * in a test scenario to emulate my company's 20 agent ACD. 1) First, I am curious if anyone has any configs that they can throw up on the wiki or just send via e-mail. I have a bit of it pieced together and am able to make some very basic queued calls, but I am sure that there are much smarter people out there that have it set up in a much better wa...

Good day, Our installation needs a robust ACD application (as I'm sure others do) that can be dynamically reconfigured (if possible) maybe by a MySQL database. I have looked at Bill Heckel's ACD work and Andreas Otto's DynExtendb as well as James Sharp's ACD. None of these seem to be quite finished. Is there a chance a unif...

Hello Sir, I have few clarifications as we are planning to work with asterisk. If you don't mind, please clarify the following:- Q1. Do Asterisk support ACD functionality? If Yes, can you give information on how to configure or work with ACD (and it's usage). Q2. From the list of features listed in www.asterisk.org , I see "Predictive dialler" is listed under "Telephony Services" but Not AC...

...39;s an interesting question: If I transfer a call from Asterisk system to another with IAX, is there any way I can get control back on the original system? Or.. do I lose control, and the dialplan has to continue on the new system? Scenario is we transfer calls to an Asterisk system that handles ACD queues. If the ACD queue times out, we want to send the caller to voicemail on another Asterisk system, also via IAX. Can I get control back on the original system, and transfer it to voicemail from there, or do I have to transfer it from the ACD box? Thanks, Doug.

Dear all, I need to build a PBX based on Asterisk for a call center. I have worked with raw Asterisk but it's hard to work for big implementations think. Also I have worked with Trixbox CE for a small bussines and it was prette good, but I have not have many features like ACD. I know there is another version called Trixbox PRO -specially Call Center edition- that's not free but has got more features like ACD and billing. I've heart about AsteriskNow and I know it's free. What distribution/version do you recommend to me in order to implement a call center...

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the a...

Hi all- I have a customer with a Rockwell Spectrum ACD. They wish to connect to an asterisk system using euro-ISDN circuits, and asked me if asterisk supports a feature that they call "Take back and Transfer". This feature allows an IVR (asterisk in this case) to handle a call and then blind-transfer it back through the ACD to another e...